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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
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MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

KW
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Kendall W.
Helena, AL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Super Friendly & Fast Service
I took my car in concerned that I had gotten a bad oil change at a chain service place. They identified that the washers were poorly replaced and that was causing an oil leak, in addition to identifying another non-related issue and replaced it free of charge, all in the middle of a snowstorm, and still managed to return it within 48 hours. I will definitely be returning for future oil changes and services.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/16/2017 05:46 AM

Thank you for your business Kendall. We look forward to seeing you again in the future.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DG
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David G.
Birmingham, AL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular maintenance
Oil change and coolant flush and fill according to schedule.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/15/2017 03:48 PM

Thank you for the business David. Hope you have a wonderful Christmas.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
PX
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Peng X.
Birmingham, AL
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional repair
It is first time I take my car service here. The service is quick and professional and efficient. The sensor under passenger seat does not work. They help me take for a change for free. Very nice.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/15/2017 03:31 PM

Thank you for your business Peng. We look forward to seeing you again in the future.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
TH
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Terry H.
Cullman, AL
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Competent professional personnel in the service department; Competent and timely service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/15/2017 03:06 PM

Thank you so much for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
EK
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Elizabeth K.
Jasper, AL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not a happy customer right now..
The service before this one, I had over $300 of services (replacing filters and such) done because they made it seem like I REALLY needed to have them done even though my car is only 1 year old. So I did it anyway. I dropped my car off to get serviced again a week ago and when they called me, they tried to sell me the same service as before. The expensive useless service I had JUST gotten the time before. Needless to say I was mad. Check my car and see what I need. Do not go by mileage and just offer me whatever service mileage I’m close to. If I had somewhere else to go I would stop coming too Tameron. Never had an issue until now but trying to sell me stuff I clearly don’t need is a HUGE no-no in my book.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/11/2017 07:14 AM

Elizabeth

I appologize for your last service experience. We are very transparent and will show you why you need anything we recommend. In the process if we have made any mistakes we will own them and make it right.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service
Excellent service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/11/2017 12:03 PM

Thank you for giving us the opportunity to service your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JK
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James K.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, good folks.
I always appreciate the customer-oriented approach from all of the staff here.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/09/2017 12:29 PM

So thankful  to have you as our customer. Could not ask to have a better person to help with there vehicle. We will always be here for you Mr. Kennemer.

Merry Christmas

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SP
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Sam P.
Birmingham, AL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great place
Friendly, courteous, efficient
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/04/2017 12:11 PM

Thanks for the 5 star survey Sam.  Hope you have a wondeful holiday season.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
EJ
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Elizabeth J.
Pelham, AL
2013 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2017
verified customerVerified Customer
Category: Service
Repaired
The car was towed in due to a major problem. It was repaired but the auto still smelled like oil.
Recommended
Employees worked with
MA
MATT AUSTIN
EJ
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Elizabeth J.
Pelham, AL
2013 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2017
verified customerVerified Customer
Category: Service
Repaired
The car was towed in due to a major problem. It was repaired but the auto still smelled like oil.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/03/2017
Service Type: Repair
Category: Service
Fixed but ....
It seems the car had a recall on it that I never received and caused this problem. I also had 3 other recalls on the Santa Fe so I traded it in and got a Ford!!!!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/04/2017 06:10 AM

Elizabeth

The survey is a direct reflection of your service experience. Could you rescore us based on your visit.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BT
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Barbara T.
Remlap, AL
2013 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
Good service dept
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/04/2017 05:59 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
DC
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Dave C.
Birmingham, AL
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience as usual
Just a quick oil change, and it went flawlessly. Thank you.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/01/2017 10:58 AM

Thank you for the survey Dave.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
efficient and reliable service
My service representative, Matt, is friendly, and efficient. My car was serviced, and even got washed! Love this place!!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/30/2017 01:33 PM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
WT
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Wayne T.
Birmingham, AL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great customer service experience
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/30/2017 05:51 AM

Mr. Thompson

Just wanted to Thank You for giving me the opportunity to service your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
RF
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Ronald F.
Birmingham, AL
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 STAR
Your service manager Joe is very helpful
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/30/2017 05:45 AM

It is always a pleasure to serve you Ronald. I am thank ful to have you as our customer.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
JD
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Jefferson D.
Birmingham, AL
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
2017 Hyundai Ioniq Hybrid
Purchased my 17' ionic and two weeks later o2 sensor went bad. Service department went above and beyond to locate a Hyundai service rental which was extremely appreciated. (I'm a single dad.) Hyundai's warranty covered all repair work and my dealer service rental. Thankful for their team of professionals because they got my new car back to me in a timely manner with quality communication and work.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/27/2017 06:10 AM

Thank you for the 5 star survey Jefferson.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
JS
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Judy S.
Helena, AL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Lifetime Customer
I love my car and the service center.
Always meet the time given to complete service and meet.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/27/2017 06:09 AM

Thank you for the business Judy.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
PS
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Patricia S.
Birmingham, AL
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
good job
good job
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/27/2017 06:08 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JH
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Jeffrey H.
Birmingham, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always happy with the service I receive.
Tameron has a great service department and they always provide excellent customer service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/27/2017 06:07 AM

Thank you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SD
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Stanton D.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient
I liked everything about my 75,000 Service other than the lack of being able to explain what they did. They usually vacuum the car as well but they didn’t.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/24/2017 07:05 AM

The service should have been explained to you before you agreed to have us do it not after. I will make sure Matt is having those discussions with all of our customers.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
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