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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
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MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

DW
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Donald W.
Vestavia Hills, AL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Fast friendly service.
Recommended
MATTHEW A. from Tameron Hyundai responded on 09/24/2019 11:55 AM

Thanks for the survey. Please let me know if there is anything I can do for you.

Thanks,
Matt Austin

Employees worked with
MA
MATT AUSTIN
BS
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Barbara S.
Bessemer, AL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
verified customerVerified Customer
Category: Service
Never had a problem before I choose to forgive and forget
Thank you for reaching out to me I understand that sometimes things go wrong you’ve always given good service and I appreciate your service I choose to continue to do business with you and your team
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2019
Service Type: Repair
Category: Service
Treat everyone the same and tell the truth
Service this time around was poor and it shouldn’t have been shuttle service needs to dropped or replaced
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/25/2019 05:44 AM

Mrs Starks

We apologize for the poor shuttle service. We have tried contacting you several times to better understand what occurred. We strive to provide five star service , so your feedback is greatly appreciated. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
DF
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David F.
Alabaster, AL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Normally their service for scheduled maintenance is great. This trip however, took much longer than normal to service my car. But they called the day before to let me know so I wouldn’t be stuck there for hours wasting my Saturday!
Recommended
MATTHEW A. from Tameron Hyundai responded on 09/24/2019 11:56 AM

Thanks for the survey. Please let me know if there is anything I can do for you.

Thanks,
Matt Austin

MATTHEW A. from Tameron Hyundai responded on 09/24/2019 12:15 PM

Thank you for the great survey! Please let me know if there is anything I can do for you.

Thanks,
Matt Austin

Employees worked with
MA
MATT AUSTIN
BH
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Bobby H.
Birmingham, AL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great and friendly
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/10/2019 12:36 PM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DJ
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Denice J.
Randolph, AL
2011 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs Better Communication
All employees must communicate with the customer and fellow associate
Recommended
MATTHEW A. from Tameron Hyundai responded on 09/24/2019 11:53 AM

Thanks for the survey. Please let me know if there is anything I can do for you.

Thanks,
Matt Austin

Employees worked with
MA
MATT AUSTIN
Verified Customer
Bessemer, AL
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job.
They were very prompt. Wish they could wash my vehicle. I was used to that when I owned an Infiniti and got it serviced at the dealership. But otherwise, everyone was more that pleasant and polite. And most importantly they took care of me.
Recommended
MATTHEW A. from Tameron Hyundai responded on 09/05/2019 01:20 PM

Thanks for your 5 star survey. We appreciate your business. Please let us know if there is anything we can do for you.

Matt Austin
Assistant Service Manager

Employees worked with
MA
MATT AUSTIN
SF
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Sherry F.
Pleasant Grove, AL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!!!!!
I had gone to the Hyundai dealer in Jasper to have my vehicle serviced and was very upset about the way I was treated and talked to. I called Tameron and talked to Matt and received the A+ service. I will continue to take the drive and get everything done at Tameron. Thanks Matt for everything! You are Awesome and so is the team at Tameron!!!!
Recommended
MATTHEW A. from Tameron Hyundai responded on 09/03/2019 05:51 AM

Thank you for the very kind words Sherry. I am happy we were able to help you. Please let me know if there is anything I can do for you. We are happy to have you as part of the Tameron Family.

Thanks,
Matt Austin
Assistant Service Manager

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
WW
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Wanda W.
Mountain Brook, AL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome!!!
The people are kind and knowledgeable. They took great care of me!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/30/2019 12:18 PM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleased with Services
Hyundai took care of problems within reasonable time.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/30/2019 12:17 PM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
AA
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Anthony A.
Odenville, AL
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always good service
Recommended
MATTHEW A. from Tameron Hyundai responded on 08/27/2019 02:40 PM

Thanks For your 5 star survey. Please let us know if there is anything we can do for you.

Thanks,
Matt Austin
Assistant Service Manager

Employees worked with
MA
MATT AUSTIN
AR
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Ann R.
Birmingham, AL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy Customers
Employees go all out to make your car issue a pleasant one. Even have breakfast for you if you want it.
Recommended
MATTHEW A. from Tameron Hyundai responded on 08/27/2019 10:35 AM

Thank you so much for the kind words and the 5 star survey Ann. Please let me know if there is ever anything I can do for you. 

Thanks,
Matt Austin
Assistant Service Manager

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service writer
Servicewriter made me feel welcome!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/19/2019 05:31 AM

Thank you for your feedback.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2011 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt and consistent service
Satisfied customer
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/16/2019 01:05 PM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MS
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Monica S.
Calera, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
I'm always in and out sooner than my time frame. I really like that..
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/16/2019 11:45 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MA
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Melissa A.
Warrior, AL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome service!!
Everyone is so helpful and nice. And excellent service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/09/2019 11:53 AM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CA
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Carolyn Denise A.
Sylacauga, AL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Very Friendly. Treated like a person(friend) rather than 'just another car coming in'
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/06/2019 09:33 AM

What a great comment Carolyn. I will be sure to share your survey with the staff. That is the best compliment we could get. Thank you for giving us the opportunity to service your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
YS
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Yolandia S.
Hope Hull, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Service
Very professional
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/01/2019 11:07 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
KP
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Kathy P.
Birmingham, AL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always dependable!
Customer service is the focus of this dealership!! They are always respectful of my needs and schedule. I appreciate it very much!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/01/2019 06:06 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BW
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Brenda W.
Bessemer, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
AS ALWAYS MY SERVICE WAS GREAT.
Recommended
MATTHEW A. from Tameron Hyundai responded on 07/31/2019 02:59 PM

Thank you for your 5 start survey. I really appreciate your business Brenda. Please do not hesitate to call if I can help you in any way.

Thanks,
Matt Austin
Assistant Service Manager

Employees worked with
MA
MATT AUSTIN
JW
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Jeremy W.
Birmingham, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Service is always awesome!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/31/2019 02:03 PM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
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