Business Solutions
English Español
SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

GC
gravatar
GRIFFITH C.
Birmingham, AL
2017 IONIQ HYBRID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2023
verified customerVerified Customer
10
Category: Service
Matt and team are awesome
Matt and the service pros at Tameron always take great care of me and get it done on time and under budget. Highly recommend!
MATTHEW A. from Tameron Hyundai responded on 09/07/2023 07:18 AM

Thank you for the kind words. We appreciate you and your business. 

Matt Austin

Employees worked with
MA
MATT AUSTIN
HK
gravatar
HAYLEE K.
Springville, AL
2022 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2023
verified customerVerified Customer
10
Category: Service
Wonderful service
Had the best experience getting my car serviced at Tameron Hyundai. Matt and Brad went above and beyond.
Employees worked with
MA
MATT AUSTIN
Verified Customer
Alabaster, AL
2016 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2022
verified customerVerified Customer
10
Category: Service
Great Service
Matt Austin always makes sure that I get great service.
Employees worked with
MA
MATT AUSTIN
JT
gravatar
JANET T.
Bessemer, AL
2018 SANTA FE SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2022
verified customerVerified Customer
10
Category: Service
wonderful
everyone was so nice and the service was completed quickly, in and out in under 1 hour
Employees worked with
MA
MATT AUSTIN
LB
gravatar
LARRY B.
Birmingham, AL
2018 ELANTRA GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2022
verified customerVerified Customer
10
Category: Service
Professional grade
Professional, courteous and timely
Employees worked with
MA
MATT AUSTIN
CD
gravatar
CECELIA D.
Pelham, AL
2011 GENESIS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2022
verified customerVerified Customer
10
Category: Service
Great service
Matt always take great care of me and my vehicle. I’m always greeted with a smile not only by him but Joe, the manager and other reps.
Employees worked with
MA
MATT AUSTIN
CB
gravatar
CHARLES B.
Hoover, AL
2017 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2022
verified customerVerified Customer
10
Category: Service
Excellent
Matthew did a fantastic job explaining everything
Employees worked with
MA
MATT AUSTIN
MO
gravatar
MELISSA O.
Sterrett, AL
2022 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2022
verified customerVerified Customer
10
Category: Service
Car service
Great and easy service.
Employees worked with
MA
MATT AUSTIN
JK
gravatar
JAMES K.
Birmingham, AL
2014 EQUUS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2022
verified customerVerified Customer
10
Category: Service
Good service, as always.
This time was just routine service along with a few odds and ends. Everything was well taken care of, I was kept informed, and service was completed promptly. Their focus on customer service is always appreciated.
Employees worked with
MA
MATT AUSTIN
RN
gravatar
Richard N.
Montgomery, AL
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Knowledgable and quick maintenance
Got an update on my maintenance program policy, and scheduled maintenance in less than 30 mins. I was worth the drive out to experience the great service.
JOE B., Service Manager from Tameron Hyundai responded on 03/30/2022 12:06 PM

Thank you for the survey Richard. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
KE
gravatar
Ketris E.
Bessemer, AL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customerVerified Customer
9
Category: Service
Customer Service
Great atmosphere, amenities & snacks while cars are being serviced! I recommend this location for car purchasing & servicing. Go Tameron Hyundai Hwy 31!!!
Employees worked with
MA
MATT AUSTIN
JK
gravatar
James K.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service...
with a true customer orientation.
JOE B., Service Manager from Tameron Hyundai responded on 03/23/2022 10:52 AM

It is always a pleasure to see you Mr. Kennemer.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Tuscaloosa, AL
2021 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
My most recent visit
I don’t think all service providers are the same, and that rings true especially at this dealership. Customer service is not the priority here.
JOE B., Service Manager from Tameron Hyundai responded on 03/11/2022 06:45 AM

We will be reaching out to you to discuss your last visit with us.

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 03/11/2022 03:43 PM

This is Matt, Assistant Service Manager with Tameron Hyundai. Thank you for your feedback on you recent survey. All the feedback we receive only helps us get better at servicing our customers. I am so sorry about your most recent visit, and that it was not up to our standards. We strive to be the best dealer in Alabama, and typically are. I was the person that greeted you, but a few minutes afterwards, I had to go to an outpatient surgery. I am so sorry if someone was unprofessional when they got you out. We are not perfect, for sure, but this visit is definitely the exception and not the rule here at Tameron. If I add an additional two free services and car washes to your prepaid maintenance plan, which goes out after two more services, would you consider re-scoring the survey at a 5 star for us? That would give you another 4 free services instead of two, and I will wash the car on any two of those occasions. Does that sound like something you could do?

Thanks
Matthew Austin
Assistant Service Manager
205-314-0311

Employees worked with
MA
MATT AUSTIN
KE
gravatar
Ketris E.
Bessemer, AL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customerVerified Customer
9
Category: Service
Customer Service
Great atmosphere, amenities & snacks while cars are being serviced! I recommend this location for car purchasing & servicing. Go Tameron Hyundai Hwy 31!!!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2022
Service Type: Repair
8
Category: Service
Hyundai
Great atmosphere, amenities & snacks while cars are being serviced! I recommend this location for car purchasing & servicing. Go Tameron Hyundai Hwy 31!!!
JOE B., Service Manager from Tameron Hyundai responded on 03/03/2022 03:57 AM

Thank you for choosing Tameron Hyundai for your vehicle service needs. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding
Courteous professional and efficient
JOE B., Service Manager from Tameron Hyundai responded on 02/16/2022 12:03 PM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BW
gravatar
Bertney W.
Wilsonville, AL
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
service
we went in for an oil change and tire rotation
JOE B., Service Manager from Tameron Hyundai responded on 02/11/2022 05:54 AM

Thank you for the five star survey Bertney.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
AH
gravatar
Amy H.
Birmingham, AL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
10
Category: Service
First time visit at Tamaron Hyuandi
it was a great experience for the first time going, I will definitely be back for service on my vehicle, My service advisor Matt Austin was great
Employees worked with
MA
MATT AUSTIN
AH
gravatar
Amy H.
Birmingham, AL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
10
Category: Service
First time visit at Tamaron Hyuandi
it was a great experience for the first time going, I will definitely be back for service on my vehicle, My service advisor Matt Austin was great
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2022
Service Type: Maintenance
7
Category: Service
First time visit at Tamaron Hyuandi
It was a great experience for the first time going, I will definitely be back, for the service on my vehicle. My service advisor Matt Austin was great
MATTHEW A. from Tameron Hyundai responded on 02/09/2022 06:34 AM

Amy, thanks for your kind words and good review. I appreciate your willingness to re-score us at a 5 star. Please let me know if there is anything I can do for you.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Employees worked with
MA
MATT AUSTIN
OM
gravatar
Oscar M.
Calera, AL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Ok
I’ve had nothing but good experiences when I go to Tameron . My salesman, Mark always greats me with a smile and ask how I’m doing. I just wish he could speak English, just kidding.
JOE B., Service Manager from Tameron Hyundai responded on 01/26/2022 05:48 AM

Thank you for the wonderful survey Oscar.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
NB
gravatar
Nicholas B.
Fultondale, AL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customerVerified Customer
10
Category: Service
Service
The service and the staff were great. Matthew Austin was my service advisor. He was very knowledgeable and explained everything very well. He made me feel comfortable with every decision I had to make on the service of my car. Would definitely recommend him to anyone.
Employees worked with
MA
MATT AUSTIN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.