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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

Verified Customer
Birmingham, AL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
finished quickly, not try to add on other stuff
fast service
Recommended
JENI S. from Tameron Hyundai responded on 06/14/2018 09:57 AM

Thank you for taking the time to fill out our survey.  We always value our customers feed back and we appreciate the 5 star rating.

If you ever have any questions, please contact us at any time.

Sincerely, 
Jeni Short
Tameron Hyundai Service

Employees worked with
MA
MATT AUSTIN
MS
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Mary S.
Mc Calla, AL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
verified customerVerified Customer
Category: Service
Prompt response.
Very quick response to issues. Great service.
Recommended
Employees worked with
MA
MATT AUSTIN
RE
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Roxann E.
Alabaster, AL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Matt Austin was understanding and kind.
I appreciated the speed and honesty with which my repair was handled. Matt Austin was genuine in his concern. I also appreciated the shuttle service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/12/2018 10:43 AM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MS
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Mary S.
Mc Calla, AL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
verified customerVerified Customer
Category: Service
Prompt response.
Very quick response to issues. Great service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/11/2018
Service Type: Repair
Category: Service
Good service but poor communication.
Although the service here is excellent there needs to be far better record keeping and communication with customers.
Recommended
JENI S. from Tameron Hyundai responded on 06/13/2018 08:28 AM

Thank you for taking the time to fill out our survey.  We always appreciate the feed back and use it to better our service to our customers.  
I tried to reach out to you and left you a message.  I am looking forward to discussing your recent service, so that I can know exactly what happened and fix it for the future.

If you ever have any other questions or concerns, please do not hesitate to contact me at any time.

Sincerely, 

Jeni Short
Tameron Hyundai Service
205-314-0323

JENI S. from Tameron Hyundai responded on 06/15/2018 08:53 AM

Thank you for taking the time to fill out our survey.  We always value our customers feed back and we appreciate the 5 star rating.

If you ever have any questions, please contact us at any time.

Sincerely, 
Jeni Short
Tameron Hyundai Service

Employees worked with
MA
MATT AUSTIN
BC
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Barry C.
Montevallo, AL
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All about customer service
For me walking into a business and consistently seeing the same staff over the years means a lot!! Knowing that Matt or Randall are always going to be taking care of my car issues to help us maintain the longevity of my car is so reassuring!! They tell me just what my car needs and do not sell me unnecessary services.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/11/2018 10:29 AM

Thank you for the wonderful comments in the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MB
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Michael B.
Birmingham, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professionalism
Ease of appointment and professional service sttendant
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/07/2018 01:42 PM

Thank you Michael.

Joe Bajalia
Service Manager
Tameron Hyundai
JENI S. from Tameron Hyundai responded on 06/15/2018 08:52 AM

Thank you for taking the time to fill out our survey.  We always value our customers feed back and we appreciate the 5 star rating.

If you ever have any questions, please contact us at any time.

Sincerely, 
Jeni Short
Tameron Hyundai Service

Employees worked with
MA
MATT AUSTIN
Verified Customer
Pelham, AL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Review
I've taken my Santa Fe to Tameron since I got it 2 1/2 years ago. They've always been courteous. Most of the time it's easy to get an convenient appointment. My car hasn't had any problems and I know they have all the history on it. Will continue to take it there as long as I have the car.
Recommended
JENI S. from Tameron Hyundai responded on 06/04/2018 10:28 AM

Thank you for taking the time to fill out our survey.  We always value our customers feed back and we appreciate the 5 star rating.

If you ever have any questions, please contact us at any time.

Sincerely, 
Jeni Short
Tameron Hyundai Service

Employees worked with
MA
MATT AUSTIN
KT
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Katelyn T.
Birmingham, AL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly atmosphere
Thank you for the friendly atmosphere in the good work and Care taken on my car
Recommended
JENI S. from Tameron Hyundai responded on 06/04/2018 05:52 AM

Thank you for taking the time to fill out our survey.  We always value our customers feed back and we appreciate the 5 star rating.

If you ever have any questions, please contact us at any time.

Sincerely, 
Jeni Short
Tameron Hyundai Service

Employees worked with
MA
MATT AUSTIN
DE
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David E.
Birmingham, AL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, great people!!
Great service as always!!!!!! thanks
Recommended
JENI S. from Tameron Hyundai responded on 06/04/2018 05:51 AM

Thank you for taking the time to fill out our survey.  We always value our customers feed back and we appreciate the 5 star rating.

If you ever have any questions, please contact us at any time.

Sincerely, 
Jeni Short
Tameron Hyundai Service

Employees worked with
MA
MATT AUSTIN
HJ
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Hellen J.
Birmingham, AL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Quick and friendly service
Recommended
JENI S. from Tameron Hyundai responded on 05/31/2018 07:42 AM

Thank you for taking the time to fill out our survey. We always value our customers feed back and we appreciate the 5 star rating.

If you ever have any questions, please contact us at any time.

Sincerely,
Jeni Short
Tameron Hyundai Service

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Pleased
Recommended
JENI S. from Tameron Hyundai responded on 05/31/2018 07:41 AM

Thank you for taking the time to fill out our survey. We always value our customers feed back and we appreciate the 5 star rating.

If you ever have any questions, please contact us at any time.

Sincerely,
Jeni Short
Tameron Hyundai Service

Employees worked with
MA
MATT AUSTIN
BP
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Bianca P.
Birmingham, AL
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt and consistent service
Good and consistent customer service
Recommended
JENI S. from Tameron Hyundai responded on 05/31/2018 07:41 AM

Thank you for taking the time to fill out our survey. We always value our customers feed back and we appreciate the 5 star rating.

If you ever have any questions, please contact us at any time.

Sincerely,
Jeni Short
Tameron Hyundai Service

Employees worked with
MA
MATT AUSTIN
Verified Customer
Pell City, AL
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Excellent service
Recommended
JENI S. from Tameron Hyundai responded on 05/31/2018 07:41 AM

Thank you for taking the time to fill out our survey.  We always value our customers feed back and we appreciate the 5 star rating.

If you ever have any questions, please contact us at any time.

Sincerely, 
Jeni Short
Tameron Hyundai Service

Employees worked with
MA
MATT AUSTIN
Verified Customer
Chelsea, AL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer waiting area.
Customer waiting area needs improvement.
Recommended
JENI S. from Tameron Hyundai responded on 05/31/2018 07:38 AM

Thank you for taking the time to fill out our survey.  We always value the feed back we get from our customers, and we will address the issue with the waiting area. 
If you ever have any questions please contact us at any time.

Sincerely
Jeni Short
Tameron Hyundai Service

Employees worked with
MA
MATT AUSTIN
HM
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Hal M.
Birmingham, AL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Always excellent!
Joe and his staff are always responsive to what is needed, and they take care of things in a timely manner!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/30/2018 05:46 AM

Thanks Hal.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
RH
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Robert H.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
They found the problem, set a temporary repair and order new part to fix the drivers seat sliding limit switch.
I arrived at the appointment time, car taken to service department and in one hour repair completed and new replacement part order from factory.

Great service department.!!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/28/2018 06:26 AM

Thank you for the five star survey

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SA
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Stacey A.
Birmingham, AL
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Always great service and atmosphere. I've never taken my car anywhere else.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/24/2018 07:57 AM

Stacey

I wanted to Thank You for being such a long time customer of ours. It is always nice to see customers coming back. You are a wonderful customer and I greatly appreciate the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MS
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Monica S.
Calera, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
They are always courteous and help me maintain my car and keep me riding with no problems. They are always timely as well.. I never wait as long as they say.. Keep up the good work!!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/23/2018 12:41 PM

Thank you for your business Monica.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MD
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Melissa D.
Birmingham, AL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Speedy Oil Change
I was in and out in no time and everyone was pleasant and professional.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/22/2018 06:32 AM

Thank you for the five star survey Melissa.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JM
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Jennifer M.
Birmingham, AL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department great
The service department always treats their customers with the utmost respect. All service is done professionally and in a reasonable time frame.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/21/2018 05:49 AM

Thank you .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
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