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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

SB
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Sheridan B.
Calera, AL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always On Time For Service
Hyundai has shown they live up to their high quality reputation, and carries it out. The service is always on point, professional, and I am always well informed of what issues I may have. I could never ask for any better service. Tamaron Hyundai, you rock!?
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/11/2016 07:00 AM

WOW !! Thank you so much for the great comments. We think our customers ROCK.

Employees worked with
MA
MATT AUSTIN
MD
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Max D.
Gardendale, AL
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/11/2016 06:59 AM

Mr. Daily

My Apologies. I did recieve your message and thougth I had resolved your concern. I hope you can forgive me. I am sure I can do something for you. Feel free to come by anytime ..

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service
Everything was satosfactory
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/02/2016 01:47 PM

Great

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
July Service
Everything was fine with the service, I even got a call telling me that the brakes did not need to be serviced at this time.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/02/2016 01:47 PM

Great.

Employees worked with
MA
MATT AUSTIN
AY
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Andrea Y.
Bessemer, AL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All the smiling faces
Yes
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/01/2016 05:51 AM

Thank you for the suvey.

Employees worked with
MA
MATT AUSTIN
BB
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Beth B.
Homewood, AL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
BBreeland
With appointment I have never had to wait, in and out in no time.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/30/2016 08:04 AM

Great !

Employees worked with
MA
MATT AUSTIN
UA
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Ulrike A.
Hoover, AL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
verified customerVerified Customer
Category: Service
Latch repair
Thanks for following up. We accept your comment and give you another chance next time. See you then with a fresh start. :-)
Recommended
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
AA
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Amanda A.
Sylacauga, AL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Take the switch to a Hyundai!
Love, love, love my Hyundai family! I will be back for another vehicle!!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/27/2016 02:50 PM

You are too good to us... Thank you so much for the wonderful comments. It will be shared with our staff.

Employees worked with
MA
MATT AUSTIN
PJ
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Patsy Jean J.
Birmingham, AL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Matt my service advisor was wonderful.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/27/2016 07:02 AM

Yes he is.. We are fortunate to have him on our team..

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
UA
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Ulrike A.
Hoover, AL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
verified customerVerified Customer
Category: Service
Latch repair
Thanks for following up. We accept your comment and give you another chance next time. See you then with a fresh start. :-)
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/26/2016
Service Type: Repair
Category: Service
Repair was not done correcly
From 3 srews of the latch assembly on was complete loose
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/27/2016 07:00 AM

It is unfortunate that people make mistakes. We try to give everyone the benefit of the doubt and understand that people do make mistakes and often times the experience ends on a positive note regardless of the mistake. We are not perfect, but we are the most outgoing Hyundai Dealership and we love to helping people. Maybe you can forgive us for not tightening a screw and give us another try.

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JW
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Jon W.
Vestavia Hills, AL
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attentive
Attentive when the drive up, responsive to my questions, calls me back promotly
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/27/2016 06:48 AM

Thank you for the 5 star survey.

Employees worked with
MA
MATT AUSTIN
JD
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Johnnie D.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Pleasant
Professional, courteous, they get it done
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/26/2016 03:50 PM

Thanks Mr. Driggers

Employees worked with
MA
MATT AUSTIN
MC
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Mark C.
Birmingham, AL
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service department
From the service advisors to the technicians the service is excellent
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/26/2016 05:45 AM

Thank you.

Employees worked with
MA
MATT AUSTIN
WB
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William B.
Birmingham, AL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
One of the best dealerships that I have had in my lifetiem
Excellent dealer that delivers top service on and in the time frame that they say.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/25/2016 12:21 PM

Could not ask for a better compliment.. It also stands without reason we have the best customers.

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
OC
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Ocie C.
Fairfield, AL
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Just a basic oil change.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/25/2016 06:22 AM

Thank you.

Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
Verified Customer
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very friendly
very good service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/21/2016 06:33 AM

Thank you for the Great Survey.

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
LK
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Lynne K.
Alabaster, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A
No comment
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/19/2016 07:17 AM

Thank you for the high score.

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2014 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Direct waiting customers to lounge area.
Staff unconcerned about customer's comfort.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/16/2016 09:40 AM

Mr. Birdsong

You have been coming here for some time now and have met me and known my staff for years. You know we are extremely accomedating and at a minimum if a customer ask's where the restroom, or waiting area is I know anyone here in our establishmet would have shown her. Also there is signs showing where the customer lounge is, and there is a red carpet path laid out from the service drive to the door to the loung. I dont understand why she waited across the street at a resteraunt.

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Rapid pleasant experience.
Vehicle was carried in due to check engine light being on. Vehicle was repaired by installing updated software in a relatively short period. Also when I picked up the vehicle they did not attempt to sell me additional services.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/16/2016 09:27 AM

Wonderful.

Employees worked with
MA
MATT AUSTIN
CP
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Cheryl P.
Vestavia Hills, AL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
Fast friendly service and a great atmosphere.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/14/2016 01:53 PM

Thank you for the great comments. We will share it with our staff.

Employees worked with
MA
MATT AUSTIN
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