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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

KH
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Kimberly H.
Birmingham, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Matt in the service department is a 5 star employee !!
Matt in the service department is very courteous and professional. He kept me thoroughly informed about what was needed for my car. He broke everything down even the cost. His insight was appreciated and beneficial. He is my go to person I rely on because of his honesty. I feel confident and assured when he assists my needs in getting my car serviced. I recommend Tameron Hyundai for excellence and professionalism.
Recommended
Gianna B. from Tameron Hyundai responded on 03/02/2021 12:32 PM

Thank you for the wonderful survey, Kimberly!

Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
Verified Customer
Birmingham, AL
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/17/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
it’s Clean and has coffee and TV to watch while you wait.
Matt Austin did not have any idea about my vehicle history and I told him that I had just had two tire sensors changed in March 2020. He came in the waiting area after he said the car had been checked and said all four tire sensors needed to be changed. I told him again that the front two sensors had already been changed in March of 2020. He went out and came back with an apology and said only the rear needed to be changed.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/19/2021 05:52 AM

Thank you for the feedback . We will be reaching out to you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CB
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Charles B.
Birmingham, AL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Took care of problem quiockly
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/12/2021 01:13 PM

Thank you for the five star survey Charles.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Alabaster, AL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Prompt fast service
Recommended
Gianna B. from Tameron Hyundai responded on 02/11/2021 11:45 AM

Thank you for the five-star survey. We appreciate the feedback. 

Employees worked with
MA
MATT AUSTIN
RB
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Ralphford B.
Maylene, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good workers
And they do there job
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/08/2021 05:57 AM

Thank you for the wonderful survey Ralphford.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
TG
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Thomas G.
Wilsonville, AL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021
verified customerVerified Customer
Category: Service
lets have a do-over
miscommunications can cause so many problems. once everyone is on the same page, things work out nicely.
Recommended
Employees worked with
MA
MATT AUSTIN
TG
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Thomas G.
Wilsonville, AL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021
verified customerVerified Customer
Category: Service
lets have a do-over
miscommunications can cause so many problems. once everyone is on the same page, things work out nicely.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2021
Service Type: Maintenance
Category: Service
Review of Tameron Hyundai dealership
Review written, Google would not accept review.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/25/2021 01:16 PM

Mr. Greenough

Hyundai has not supplied the dealers with the parts to perform the recall juts yet. Currently there is no remedy for the 195 on your vehicle as we stated. This is not a dealership issue but a manufacture issue. The survey is a direct reflection of the dealership at time of visit. I hope you can re score us with a five star , seeing how the issue is not with the dealership.The manufacturer sends correspondence to the customer in regards to any and all re calls as soon as possible whether or not the dealership has parts or not.

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 01/26/2021 01:32 PM

Thanks for re-scoring the survey for us Thomas. Please let me know if there is anything I can do for you.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership!
Love my Accent, it's an amazing vehicle. Tameron Hyundai is a fantastic dealership, both sales and service is exceptional.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/22/2021 03:07 PM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
TW
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Tamara W.
Leeds, AL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trustworthy
I never feel pressured or taken advantage of.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/20/2021 01:16 PM

Thank you for the wonderful survey Tamara. We look forward to your next service visit with us. Please don't hesitate to contact us if you have any questions at all about your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
KL
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Kevin L.
Odenville, AL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/16/2021 07:49 AM

Thank you for the five star survey kevin.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DS
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Destinee S.
Birmingham, AL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service, always friendly and very helpful
I love Tameron Hyundai. I am a young buyer with many questions and concerns for my 19 tucson. I always make sure I go back to the dealership for all my car needs. They are always listening to my concerns and give me the best options to keep my vehicle in the best shape possible. Thank You so much. Keep up the good work.
Recommended
Gianna B. from Tameron Hyundai responded on 01/15/2021 08:15 AM

Thank you for the five-star survey, Destinee. We appreciate your feedback. 

Employees worked with
MA
MATT AUSTIN
KK
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Kathy K.
Alabaster, AL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Santa Fe Recall
Good job
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/14/2021 06:08 AM

Thank you for the wondeful survey Kathy.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
RG
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Roger G.
Tuscaloosa, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tameron Hydundai birmingham
Alway courteous and Polite. They work with you and you schedules.
Recommended
Gianna B. from Tameron Hyundai responded on 12/29/2020 10:35 AM

Thank you for the wonderful survey, Roger. 

Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
Verified Customer
Birmingham, AL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Scheduling appointments is easy. Service is prompt and accurate. Waiting area is spacious and clean. Staff is courteous.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/25/2020 07:59 AM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BH
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Brenda H.
Shelby, AL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
verified customerVerified Customer
Category: Service
Communication resolved issues
I was contacted by Mr. Matt Austin, Asst. Service Manager. Mr. Austin and I discussed my concerns in depth and was very good communicating and resolving my problem areas. He was very nice and I felt it was time well spent. They do care about customer satisfaction! Thank you Mr. Austin!

I am responding as the husband of Brenda and made the original comments.
Recommended
Employees worked with
MA
MATT AUSTIN
BH
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Brenda H.
Shelby, AL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
verified customerVerified Customer
Category: Service
Communication resolved issues
I was contacted by Mr. Matt Austin, Asst. Service Manager. Mr. Austin and I discussed my concerns in depth and was very good communicating and resolving my problem areas. He was very nice and I felt it was time well spent. They do care about customer satisfaction! Thank you Mr. Austin!

I am responding as the husband of Brenda and made the original comments.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/23/2020
Service Type: Maintenance
Category: Service
Service tipoff
Second time I have reviewed and nobody bothered to call me. I have been underwhelmed by the service and especially the cost or need for fuel injector cleaning. At 26K miles, it is a highly excessive
Not Recommended
MATTHEW A. from Tameron Hyundai responded on 12/23/2020 01:34 PM

Chuck, thank you for taking some time out of your day to discuss your survey and the servicing of your car. It was truly a pleasure talking with you. I look forward to working with you and your wife in the future. I would also like to thank you for agreeing to re-score our survey. I hope you and your wife have a Merry Christmas and a Happy New Year. 

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

MATTHEW A. from Tameron Hyundai responded on 12/23/2020 02:57 PM

Thanks again! 

Matt Austin
Assistant Service Manager

Employees worked with
MA
MATT AUSTIN
DH
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Deanne H.
Birmingham, AL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent personalized service
N/A
Recommended
Gianna B. from Tameron Hyundai responded on 12/16/2020 09:35 AM

Thank you for the five-star survey, Deanne. 

Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
DB
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Doshia B.
Helena, AL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
They made me feel welcome and took my car right in to be serviced and returned it in a timely manner.
Recommended
Gianna B. from Tameron Hyundai responded on 12/16/2020 06:14 AM

Thank you for the wonderful survey, Doshia. 

Employees worked with
MA
MATT AUSTIN
AC
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Alexis C.
Birmingham, AL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Tony is awesome in sales. Matt is awesome in the service department. The nice lady that works the back desk is so kind and friendly. She always wants to make sure everyone is comfortable while waiting on your car to be serviced. These 3 keep me coming back!
Recommended
Gianna B. from Tameron Hyundai responded on 12/15/2020 12:30 PM

Thank you for the wonderful survey, Alexis. 

Employees worked with
MA
MATT AUSTIN
JK
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James K.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, as always.
Always appreciative of the attitude and helpfulness of the service staff.
Recommended
Gianna B. from Tameron Hyundai responded on 12/15/2020 08:07 AM

Thank you for the wonderful survey, James. 

Employees worked with
MA
MATT AUSTIN
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