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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / MARK BOSWELL
MB

MARK BOSWELL

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(530 reviews)
82

Reviews of MARK BOSWELL

DD
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Douglas D.
St. Augustine, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership
We are very pleased with our Veloster and the service that has been offered. Very friendly staff.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/13/2017 06:49 AM


 Thank you for taking the time to share your kind words with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
KZ
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Kathleen Z.
Ponte Vedra, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely, efficient, friendly, service
My service was just the way I wanted it to be. Quick, efficient, and carefree for me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/13/2017 06:48 AM


 Thank you for sharing your kind words with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
RL
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Roger L.
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New Tire Service
I was very pleased with the deal for the tires to the servicing. I also want to say that Danny is an asset to the service department. I have my car serviced there all the time and he has been very pleasant and helpful.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/09/2017 04:32 PM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
RD
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Ralph D.
Palm Coast, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
People make the service positive. All of your advisors are top notch.
Found out I required a battery. While I have not advanced as fast as battery prices, the service advisor was very informative and I left happy. Checking the prices around on batteries, all was realistic. They also threw in the oil change which again shows this Hyundai dealership is second to none.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/09/2017 12:12 PM


 We greatly appreciate you taking the time to share your service experiences with us and your long time continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
no comment
no comment
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/09/2017 12:11 PM

 
 Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
Verified Customer
Jacksonville, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Ms
Wonderful service department!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/08/2017 01:18 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
MF
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Mary Lou F.
Palm Coast, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Good, friendly service techs, comfortable waiting area, snacks, and good summary of visit and service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/08/2017 01:17 PM


 We greatly appreciate your kind words describing your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
Verified Customer
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Friendly
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/08/2017 06:26 AM


 We greatly appreciate you sharing your 5 star rating with us and your kind words.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
JC
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Joyce C.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service with a smile
Liked the way I was treated and very helpful with all my needs and questions!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/07/2017 11:36 AM


 Thank you for sharing your kind words with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
Verified Customer
Palm Coast, FL
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
verified customerVerified Customer
Category: Service
Prompt, competent, friendly service and sales staff
I'm on my second Hyundai Santa Fe and will most definitely be buying a third...and, from Hyundai of St. Augustine.
Recommended
Employees worked with
MB
MARK BOSWELL
GS
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Gabriel S.
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
You have a family atmosphere
I only recommend business that I have had exceptionally good experience with. Also if I have not received exceptional service I will tell some one at the business so that they have the opportunity to improve if they choose to ............GVS
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2017 06:31 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
BA
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Betty A.
Palatka, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Serviced
Everyone was friendly. Call before replacing battery & explained what was wrong. Very timely.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2017 06:24 AM

 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
JS
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John S.
Palm Coast, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
ABOVE AND BEYOND
GREAT PLACE TO HAVE SERVICE DONE. FAST, FRIENDLY AND EFFICIENT
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/03/2017 01:08 PM


 Thank you for sharing your kind words with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
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Verified Customer
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous, timely.
Good experience.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/03/2017 10:27 AM

 
 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Palm Coast, FL
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
verified customerVerified Customer
Category: Service
Prompt, competent, friendly service and sales staff
I'm on my second Hyundai Santa Fe and will most definitely be buying a third...and, from Hyundai of St. Augustine.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2017
Service Type: Repair
Category: Service
Usually good
One negative experience will not keep me from going back
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2017 10:26 AM

 Thank you for taking the time to speak with Danny today. Our sincere apologies for any inconvenience we may have caused and appreciate your continued loyalty.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2017 10:51 AM

Thank you again.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
EP
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Emily P.
St. Augustine, FL
2014 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Terrible
Longest oil change ever!
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/03/2017 10:25 AM

Thank your for sharing your experience with us. Our sincere apologies for the uncharacteristic amount of time it took to complete your service. Cheryl will be reaching out to you.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/08/2017 07:10 AM

Thank you again. If Cheryl's follow up was to your satisfaction, please re-score the original survey.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Saint Augustine, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
staff and service
good service but since my lease only gives me two oil changes ( I did not know until I signed ease agreement) I will go else where for that! All my other dealers offered free oil changes for lease term, to assure proper job?????Also was not told about 400.00 lease term trade in terms. also not told!!!!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/25/2017 10:21 AM


Thank you for sharing your service experience with us.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
DB
gravatar
David B.
Palm Coast, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Every body was very friendly and knowledgeable
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/24/2017 12:08 PM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
MB
gravatar
Miguel B.
Palm Coast, FL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service team
2016 accent service was wesome .
Miguelab..Palm coast
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/24/2017 11:52 AM


 Thank you for taking the time to share your kind words with us. We are blessed to have such wonderful guests.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
JL
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Jimmie L.
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Jim
I have always enjoyed the service team at St Augustine Hyundai . They pay attention to detail. I was happy that they advised my battery was going bad. Replaced it while I was there
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/23/2017 07:16 AM

 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
 We are truly blessed to have such wonderful guests.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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