MARK BOSWELL

 We thank you for taking the time to share your service experience with us and your kind words. Danny and our service team is committed to keeping you safe and exceeding your expectations.

 Thank you so much for taking the time to share your service experience and kind words with us. Our service team is  committed to keeping you safe and exceeding your expectations.

 We greatly appreciate you taking the time to share your experiences with us and you kind words. We are committed to keeping you safe and exceeding your expectations.

 We thank you for sharing your service experience with us and you kind words. Our service team is committed to keeping you safe and exceeding your expectations.

 We thank you for sharing your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you for taking the time to share your service experience with us. I am sincerely sorry to hear you did not feel comfortable with us on your visit. Our number 1 priority has always been the safety of our guests and employees. Your feedback is greatly appreciated, as we have made some process changes and are still working on new ideas.  

 Your feedback is much appreciated and we are now requiring our service drive team to wear masks.  We are currently not requiring our guests to wear masks as we feel this is their choice and we respect all of our guest's decisions. 

  We have staggered our employees shifts and if they are not feeling well they are required to stay home. 
 Currently, our lounge and guest areas are being disinfected every hour and provided an outside seating area as well. We have been researching contactless service write up options and No waiting guests allowed processes. Unfortunately, this is unacceptable to some of our guests we have polled. 

 We are disinfecting all of our guests vehicles before and after servicing and our shuttle van and service rentals too. Some of our guests are still asking for us to provide shuttle service as an alternative to using Uber or Lyft services. 
 We value your loyalty and again my apologies for us letting you down. I appreciate your candid feedback to help us continually improve our safety measures. I will be readdressing the importance of social distancing to our service team.  If there is anything I may do to regain your confidence in us, please let me know. Danny, your service consultant will be following up with you shortly.

 We have just received a new disinfectant product from MetoTech called Transform and is applied to the entire interior of vehicles that is proven to kill bacteria including Covid-19. This is applied by our technicians using a special sprayer and the process will take about 35 minutes to complete. This product is so safe that they use it on almost every tomato grown in the USA. 
 It would be my pleasure to offer this service to you at NO charge for the uncharacteristic level of service you received and the valuable feedback you have provided. Please let me know if this sounds good to you and when we may make the arrangements. 
We are committed to exceeding your expectations and would love to prove it. 

 We appreciate you taking the time to share your service experience with us and your kind words. We are committed to exceeding your expectations. 

 Thank you for taking the time to share your service experience and kind words with us. The safety of our guests and service team has always been our number 1 priority and we are committed to exceeding your expectations.

 Thank you for taking the time to share your service experience with us and your candid feedback. We are committed to exceeding your expectations.

 Thank you for sharing your service experience with us and the 5 star rating. Our service team is working hard to keep all of our guests safe. We are committed to exceeding your expectations.

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 Thank you for taking the time to share your service experiences and kind words with us. We are committed to exceeding your expectations.

 We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.

 We appreciate you taking the time to share your service experiences with us and your kind words. Danny understands exceeding our guest's expectations and is a valuable member of our service team.

 Thank you for taking the time to share your service experience with us and your feedback. Our apologies for any miscommunication as it is never our intention. Our company values are to be upfront and transparent. We will be addressing the concerns regarding the complimentary service wash with our detail manager. Tunde will be following up with you shortly. We are committed to exceeding your expectations.

 We sincerely appreciate you taking the time to speak with Tunde today. While we are not perfect, we always do our best to make sure we not only understand our weaknesses but how to correct them. We are committed to exceeding your expectations.

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.