MC

Mary A Carter

Hiley Hyundai of Burleson

Overall Rating

4.8

(1095 reviews)

80

Reviews of Mary A Carter

NH

Navauda H.

Burleson, TX

2017 Hyundai Santa Fe

03/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

It's average. Nothing stands out as exceptional but it's not bad either.

As for the service area I have no issues. It's the sales area I have great issues with. I had a very bad experience when purchasing my vehicle and I will never purchase another vehicle from Hiley.

Not Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 03/04/2019 11:17 AM

Good Afternoon Navauda,

I would like to thank you for taking the time to complete our survey and for the 4 stars. I appreciate the feedback and will personally make sure there is always hot coffee.

Thank you for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with

Verified Customer

Burleson, TX

2018 Hyundai Santa Fe S

03/01/2019

Service Type: Repair

Verified Customer

Category: Service

Love my HYUNDAI

Mary in service dept. is great!

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 03/04/2019 11:11 AM

Good Afternoon,

I would like to thank you for taking time to complete our survey and for the 5 stars. I know Mary appreciates the feed back and kind words.

Thank you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with

Verified Customer

Mansfield, TX

2018 Hyundai Sonata

02/27/2019

Service Type: Repair

Verified Customer

Category: Service

1st Service Review

I was able to schedule a service appointment quickly and my appointment was completed in a timely manner. I was disappointed that the service manager could not take the time to walk down to where I was waiting to let me know my car was ready, but instead chose to yell down the hall to me. I would expect more professional behavior from this dealership. Since it was raining, my car was not washed. I was told they'd need a rain check, but received no further information regarding how to redeem such item.

Other than the less than stellar service on this one day, my experience with Hiley Hyundai has been excellent. I have a high quality vehicle at a good price, and the sales staff was great. I would still recommend Hiley Hyundai to my friends and family.

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/28/2019 08:40 AM

Good Morning,

I just wanted to reach out and say thank you for the 4 star survey. I'm sorry to hear that your visit with us was not as good as previous visits. I value your feedback and it does provide us with a coaching opportunity. Please feel free to come back any time at your convenience for the car wash. Simply pull on the drive and we will get you taken care of.

Thank you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with

MM

Michael M.

Alvarado, TX

2016 Hyundai Elantra

02/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

I appreciate that I have always been able to get a quick appointment for servicing, that it takes a minimal amount of time, that the service is well done and that I am not getting other services (that I do not need) sold to me. I love my Hyundai and this is my second one, but what makes it great is the service provided.

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/28/2019 07:46 AM

Good Afternoon Michael,

I just wanted to reach out and say thank you for the 5 star survey. I happy to hear that we got you taken care of in a timely manor and to your satisfaction. I appreciate the feedback and I know Mary does as well.

Thank you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with

MD

Matt D.

Itasca, TX

2010 Hyundai Veracruz

02/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

Promised, Delivered and then Some...

From the first phone call to set up the appointment, they thoroughly explained everything needed to complete my car repair. They gave detailed information about the costs of each repair, the purpose of the proposed work, and realistic time frames for completion. They did not pressure with extra, unnecessary maintenance. A minor issue was discovered during the completion of the work that we had not previously discussed, the service techs went ahead to get my vehicle running smoothly. They listed the work done on the invoice but also showed a credit to cover the cost of that repair! The work was done on time and for the agreed upon terms. They have earned a repeat customer.

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/28/2019 07:22 AM

Good Morning Matt.

I just wanted to drop you a quick note to say thank you for completing the survey and taking the time to give us feedback. I appreciate it and I know Mary does too! We look forward to future visits and thanks again for trusting in Hiley Hyundai of Burleson.

Have a great day.

Best Regards,

Randy Paniagua
Service Manager
Hiley Automotive Group
rpaniagua@hileycars.com

Employees worked with

Verified Customer

Burleson, TX

2011 Hyundai Santa Fe

02/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

good service

good service

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/23/2019 02:18 PM

Good Afternoon,

I wanted to personally thank you for taking the time to complete our survey. Mary and I appreciate the 5 stars!!

We appreciate you choosing and trusting in Hiley Hyundai of Burleson. We look forward to your next visit.

Best Regards,

Randy Paniagua
Service Manager
Hiley Automotive Group
rpaniagua@hileycars.com

Employees worked with

Verified Customer

Fort Worth, TX

2016 Hyundai Veloster

02/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

Kkkkko

Jj

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/23/2019 02:17 PM

Good Afternoon,

I wanted to personally thank you for taking the time to complete our survey. We appreciate the 4 star review. Please let us know on your next visit how we can improve as we always strive for 5 stars.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson. We look forward to your next visit.

Best Regards,

Randy Paniagua
Service Manager
Hiley Automotive Group
rpaniagua@hileycars.com

Employees worked with

VL

Velena L.

Burleson, TX

2013 Hyundai Santa Fe S

02/21/2019

Service Type: Repair

Verified Customer

Category: Service

Great Reservice

They were able to give my a ride home quickly after dropping off my car, called and let me know of the progress and if anything else was needed in the repairs. Mary did a great job of taking care of me and so glad she is there.

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/23/2019 02:14 PM

Good Afternoon Velena,

I wanted to personally thank you for taking the time to complete our survey. Mary and I appreciate the awesome review and the kind comments.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson. We look forward to your next visit.

Best Regards,

Randy Paniagua
Service Manager
Hiley Automotive Group
rpaniagua@hileycars.com

Employees worked with

CB

Charles B.

Hillsboro, TX

2015 Hyundai Tucson

02/20/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent

Excellent service as always

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/22/2019 10:09 AM

Good Morning Charles,

I would like to personally thank you for taking the time to complete our survey as always. I know Mary appreciates the kind words and we always enjoy seeing you.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Automotive Group
rpaniagua@hileycars.com

Employees worked with

CF

Charlie F.

Arlington, TX

2016 Hyundai Tucson

02/20/2019

Service Type: Maintenance

Verified Customer

Category: Service

Mary Carter, Service Consultant

As always Mary Carter is the reason I come there to get my car serviced. Mary is very professional and the service department gets me in and out in a timely manner.

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/20/2019 07:40 AM

Good Morning Charlie,

I would like to personally thank you for taking the time to complete our survey. I know Mary appreciates the kind words. Client feedback is very important to us so thank you again.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Automotive Group
rpaniagua@hileycars.com

Employees worked with

Verified Customer

Burleson, TX

2018 Hyundai Elantra

02/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

5stars

!

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/20/2019 10:36 AM

Good Afternoon,

I would like to personally thank you for taking the time to complete our survey.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Automotive Group
rpaniagua@hileycars.com

Employees worked with

RM

Rita M.

Joshua, TX

2014 Hyundai Santa Fe

02/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Don’t have service work done here unless you have already had a second opinion & cost analysis.

This visit was for an oil change using a service plan I pre purchased. Had front wipers replaced.
My prior visit was visit was awful, unprofessional, and very clearly was being taken advantage of because I am a woman, or just thought I was too stupid to get get another consult. Fortunately I am married and have my husband to consult as well. I was quoted an ungodly amount for Brake service, over $650!!!!! and yes, I have the quotes to prove it. I had the same service done elsewhere for $189, someone named JD Kimbrough told me in writing that your brake service was $189 after quoting me well over $650 for this service not once but twice. He told me I did not receive that quote. I don’t appreciate being taken advantage of, or being called a liar. He also told me I wasn’t aware of Hyundai warranty. This is my second Hyundai, and probably my last. So I think you need to be talking to your company management about pricing practices and about how NOT to take advantage of Women, or people in general, and to take some courses in not calling customers a liar. I had one other horrible experience prior after my tires were rotated. I was told I had to have new tires then due to insufficient tread depth. And that I was going to experience a bumpy ride. I consulted my husband, took car to a friend’s tire business, to be told they didn’t know how I got the 20+ miles safely because my back right tire was not tightened. I also was told I had at a minimum of 20K miles left on the tires you told me needed immediate replacement. I am still having Alan issue with a cut out in the motor that I have specifically mentioned on st least 3 other service visits, all of those visits were BEFORE my warranty expired. Of course you couldn’t find anythong wrong and just told me to come back. The coil I had to have replaced along with plugs BEFORE 70k miles should have been covered under warranty. What car ever needs those repairs at 70K!????? We just had same thing done to another vehicle for the FIRST time ever- it’s a 1992 Ford. So yes, pretty sure last Hyundai. And as far as recommending anyone to purchase a Hyundai, I’d say not very likely. Would love to provide you the details, but in same light am pretty sure that’s what your service techs are instructed. As far as repair costs you quoted- shame on you for taking such advantage of people.

Not Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/20/2019 10:34 AM

Good Afternoon Rita,

Thank you for the feedback and the 4 star review. It really maens alot to myself and Mary. We will continue to make every effort to keep you satisfied in the future.

Thank you again for choosing and trusting in Hiley Hyundai of Burleson.

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with

RR

Rafael R.

Fort Worth, TX

2018 Hyundai Elantra

02/18/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

They definitely take care of you

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/20/2019 08:02 AM

Good Morning Rafael,

I wanted to drop you a quick note to say thank you for taking the time to complete our survey.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Automotive Group
rpaniagua@hileycars.com

Employees worked with

KJ

Kimberly J.

Crowley, TX

2012 Hyundai Sonata

02/18/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

Mary is a wonderful service advisor. She had my car in and out in a timely manner. All service was completed. Great service!

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/20/2019 07:44 AM

Good Morning Kimberly,

I just wanted to say thank you for taking the time to complete our survey. I appreciate the kind comments and I know Mary does as well.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson. We will see you on your next visit.

Best Regards,

Randy Paniagua
Service Manager
Hiley Automotive Group
rpaniagua@hileycars.com

Employees worked with

JS

Julie S.

Burleson, TX

2015 Hyundai Santa Fe S

02/15/2019

Service Type: Maintenance

Verified Customer

Category: Service

Clean, friendly, and usually fast service

I am always greeted pleasantly when I bring my Santa Fe Sport in for service. The facility is always clean and appealing. The time it takes will of course depend on what typr of service you'r ehaving done, but I have never experienced unreasonable delays here. My only suggestion for improvement might be to provide an area or at least a table for customers who might bring lunch or snacks to eat while they are waiting.

Recommended

JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/18/2019 05:59 AM

Good morning Julie. Thank you so much for the wonderful compliments. I think your suggestion is a great idea for our clients. I'm sure we can come up with something to accommodate our clients.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

JD Kimbrough
Fixed Operations Director
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com

Employees worked with

DS

Daniel S.

Venus, TX

2015 Hyundai Genesis Co

02/14/2019

Service Type: Maintenance

Verified Customer

Category: Service

Review

Amazing customer service!

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/14/2019 03:01 PM

Good Afternoon Daniel

I would like to personally thank you for taking the time to complete our survey. Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. Thank you for the 5 star review, Mary and I sincerely appreciate it.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with

Verified Customer

Burleson, TX

2007 Hyundai Entourage

02/12/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good Service

Good Service

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/14/2019 02:56 PM

Good afternoon

I would like to personally thank you for taking the time to complete our survey. Client feedback is extremely important to us, as we continue to grow. Mary and I appreciate the 4 star review.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with

AL

Amie L.

Crowley, TX

2015 Hyundai Sonata

02/12/2019

Service Type: Maintenance

Verified Customer

Category: Service

Review

Needs a better overall car wash

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/14/2019 02:36 PM

Good Afternoon Amie

I would like to personally thank you for taking the time to complete our survey. Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. Please feel free to come in any time and we will gladly rewash your car.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with

CB

Charles B.

Hillsboro, TX

2015 Hyundai Tucson

02/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

great service

great

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/06/2019 01:19 PM

Good Afternoon Charles,

Thank you for the 5 star survey. Mary certainly appreciates it, as do I. It's always a pleasure seeing you for service and we value your loyalty to Hiley Hyundai of Burleson. We will see you next time and you have a wonderful rest of the day my friend.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with

JB

Julie B.

Crowley, TX

2014 Hyundai Santa Fe S

02/05/2019

Service Type: Repair

Verified Customer

Category: Service

Grateful

Thank you, Mary, for ensuring I did not go without my car for too long. Your hard work is greatly appreciated.

Recommended

RANDY P. from Hiley Hyundai of Burleson responded on 02/05/2019 02:28 PM

Good Afternoon Julie,

I just wanted to take a moment and say thank you for the 5 star survey. We appreciate your business and I know Mary appreciates your kind words.

Thank you for choosing Hiley Hyundai of Burleson.

Best Regards,

Randy Paniagua
Service Manager
Hiley Hyundai of Burleson
rpaniagua@hileycars.com

Employees worked with

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