MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

CH
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Christopher H.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great Service 10/10 will recommend.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/24/2018 06:36 AM

Good morning Christopher.  We appreciate the kind words and the recommendation.  Thank you for choosing Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

RM
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Rebecca M.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Hiley service department is always very helpful tells me if any repairs need to done on my car
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/19/2018 09:49 AM

Good morning Rebecca, 

Thank you for taking the time to complete our survey.   Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

JB
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Jayakumar B.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Good service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/18/2018 01:14 PM

Good afternoon Jayakumar.  We appreciate you taking the time to complete our survey.  

Thank you for choosing Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Good service but is out of the way for me.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/16/2018 03:48 PM

Good evening.  Thank you for taking the time to complete our survey.  I see that you are from Burleson, so I'm not sure what you mean by "out of the way for me", but I would assume that we are your closest Hyundai dealer.  

We appreciate you choosing Hiley Hyundai. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

JH
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Jesse H.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hiley is top-notch
I usually do my own maintenance, but for the hard stuff, I go to Hiley. Great job!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/16/2018 03:31 PM

Good evening Jesse.  We are happy to take care of the more complicated items for you.  Thank you for choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

JT
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James T.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Technicians
Mary Carter provided excellent knowledge of the issue and was able to get me in and out for the service required within the time she quoted. Very friendly individual that shrives to assist the customer. Will continue to take my car back to Mary for any service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/13/2018 08:29 AM

Good morning James.  We appreciate the wonderful compliments.  Thank you for choosing Hiley Hyundai.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

TW
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Tedd W.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Veloster
Had a state inspection and oil change. Was done less than an hour. I expected it to take at least an hour, if not more.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/12/2018 03:06 PM

Good afternoon Ted.  I like it when I hear that we exceeded expectations.  Thank you for taking the time to complete our survey.  

We appreciate you choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

RM
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Rita M.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary, in the service dept! & location is awesome
Mary never fails to help me out. She has infinite patience and has answered the same questions from me (different times) over and over. She is a joy to work with and the Best service person I've dealt with since having Hyundai vehicles - which has been since 2011.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/11/2018 03:58 PM

Good afternoon Rita.  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

JS
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Johnny S.
Crowley, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service.
Prompt service.
Nice people.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/11/2018 10:12 AM

Good afternoon Johnny.  We appreciate the compliment.  Thank you for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

SS
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Sarai S.
Burleson, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very nice people
My car was there for a long time and we had a rental car for almost three weeks. Mary is the name of the lady who took care of our case and she was very nice. I can’t speak about the amenities and about the building because I was not inside at all. But I do notice there is a lot of nice people there.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/04/2018 08:59 AM

Good morning Sarai.  Thank you for completing our survey.  I apologize that we had your vehicle for an extended period of time.  Unfortunately, there are certain parts that are not readily available and take some time to get to us.  

We greatly appreciate your patience and for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

KH
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Kamesha H.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service.
They seem to really care.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/02/2018 02:48 PM

Good afternoon Kamesha.  It's easy to provide great customer service with great client's like yourself.  

Thank you for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Joshua, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
The price very reasonable for an oil change.

IN and OUT in no time flat.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/02/2018 02:41 PM

Good afternoon. Thank you for taking the time to complete our survey.  Your feedback is greatly appreciated.  

We look forward to exceeding your expectations for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

LM
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Lee M.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Employees were very friendly and courteous, waiting area was very clean and comfortable, and the service done was pleasantly quick.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/02/2018 02:40 PM

Good afternoon Lee.  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Fort Worth, TX
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
No comment
No comment
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/29/2018 06:44 AM

Good morning.  We greatly appreciate you taking the time to complete our survey.  Thank you for choosing and trusting in Hiley Hyundai.  

Have a great weekend! 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

WS
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Wednesday S.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
They are always friendly and fast
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/27/2018 01:29 PM

Good afternoon Wednesday.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

Thank you for choosing and trusting in Hiley Hyundai.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

RR
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Randall R.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service/part needed
Brought my vehicle in for a minor problem. A part had to be ordered, and an appointment was set for the folliwong day. My car was fixed in thr stated time. Alll personel were courteous, professional, and friendly. Great overall job!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/27/2018 01:28 PM

Good afternoon Randall.  Thank you for the compliments.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Center
Great customer service!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/05/2018 07:29 AM

Good morning.  We appreciate the compliment. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

DC
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Debra C.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
One evening I found my battery was dead. I called Hiley & Mary gave me the number to get my car towed in to look at it so we could be sure it was just the battery. The people who set up the towing were great & made sure I had someone quickly to take my car. The next afternoon it was fixed & ready for me to pick up! Thank you Hiley!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/05/2018 07:28 AM

Good morning Debra.  Happy to hear we were able to take care of you and your dead battery in a timely matter.  We certainly wouldn't want you to be stranded.  

Thank you for choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

FA
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Fleather A.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent job
Awesome experience.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/05/2018 07:22 AM

Good morning Fleather.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

DS
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Debra S.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No wait time and took care of me
Awesome
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/05/2018 07:20 AM

Good morning Debra.  We appreciate the kind words.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with
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