MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

JD
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James D.
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellence
Hiley Hyundai is superior from its sales staff to service! We recommend this dealership hands down!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/31/2018 08:35 AM

Good morning James.  Thank you for the recommendation.  I know the sales process can be challenging, but we will happily accept your superior rating.  

We appreciate you choosing and trusting Hiley Hyundai.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

VR
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Vickie R.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Your Dealership provides quality service and I feel secure in the knowledge of your staff to keep my car running like a dream!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/31/2018 07:51 AM

Good morning Vickie.  Thank you for the wonderful feedback.  It's great to hear that we keep your car running like a dream!!  Love it when our clients are happy.  

Have a great weekend!


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

EQ
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Elliott Q.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great survice!
Mary did great!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/31/2018 07:47 AM

Good morning Elliott.  Thank you for the feedback.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

MS
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Matthew S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It was quick and easy
The service rep was kind and helpful and wasn't ”pushy” with some of the extra services they were offering.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/31/2018 07:46 AM

Good morning Matthew.  We appreciate the compliments.  We make every effort to present your vehicle maintenance recommendations as professional as possible.  

Thank you for choosing and trusting Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Midlothian, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
The service department is quick and very professional.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/30/2018 10:59 AM

Good afternoon.   We appreciate the kind words.  Thank you for choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

CF
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Charlie F.
Arlington, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary Carter, Service Consultant
Mary in the service department is great she is has always been very helpful. The only concern I have is that my car has been in the shop a lot and only has 33,000 miles on it.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/30/2018 08:07 AM

Good morning Charlie.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

JC
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Jason C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service department is great, Sara is very professional. I recommend taking your vehicle here for service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/29/2018 11:11 AM

Good afternoon Jason.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Best part is that it is very close to my house. : - )
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/23/2018 12:18 PM

Good afternoon.  Thank you for taking the time to complete our survey.  Happy to hear we are right in your neighborhood.  

We appreciate you choosing Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Fort Worth, TX
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
top stuff
did what they needed to do in a reasonable amount of time. good on the lads
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/20/2018 06:28 AM

Good morning.  We appreciate the kind words.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Much better than last time
We have always taken our car here for service since we purchased it and I am glad there service center was back to normal this time!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/17/2018 01:57 PM

Good afternoon.  We appreciate the feedback.  Thank you for choosing and continuing to trust in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

BM
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Beverly M.
Burleson, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nothing
Don't go there...Find a reliable auto service ...KC's
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/15/2018 09:09 AM

Good morning Beverly.  I'm sorry to hear you feel you had issues with all the aspects of your service visit.  

I left you a voice mail this morning and would like to discuss with you further at your convenience.  

Kind regards, 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

AS
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Andrew S.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional, friendly, knowledgeable and fast!!
I love this dealership!! Very professional, friendly, knowledgeable and fast and you don’t feel pressured into extra work in your car they just give suggestions.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/14/2018 09:19 AM

Good morning Andrew.  We greatly appreciate the wonderful compliments.  Thank you for continuing to choose and trust Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

AP
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Arunee P.
Joshua, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Santa fe
?
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/13/2018 07:11 AM

Good morning Arunee.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

DJ
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Deborah J.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Always great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/11/2018 12:56 PM

Good afternoon Deborah.  I would like to personally thank you for taking the time to complete our survey.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tucson oil change
Efficient, helpful, friendly, convenient, & dependable. I like working with Mary, who was at Jerry’s in Weatherford where I bought my Sonata before I bought my Tucson at Hiley. She was and is always professional & helpful.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/11/2018 12:53 PM

Good afternoon.  We appreciate the wonderful compliments.  Thank you for continuing to service with Mary and for choosing and trusting in Hiley Hyundai.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Richland Hills, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful staff
Good job
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/06/2018 12:52 PM

Good afternoon, Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

SC
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Sherri C.
Burleson, TX
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and convienient
Have the times I want. Quick and convenient service. Friendly staff.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/04/2018 06:48 AM

Good morning Sherri,

Thank you for your feedback, we do our best to give all of our customers the best service we can. Have a great weekend. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

PP
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Paul P.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hiley Burleson Service Appt
Hiley Hyundai Burleson has given me no reason to go amy where else. They always provide quality and on time service. Ask for Mary, she is great!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/04/2018 06:12 AM

Good morning Paul.  We simply couldn't ask for better feedback.  We appreciate you taking the time to complete our survey.  

Thank you for choosing and trusting in Hiley Hyundai. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

LA
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Lee A.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service technician Mary!
Mary worked hard to keep us informed as to what was needed in a friendly, professional manner. She did not try to up sell us things we did not need. She made you feel you could trust her & in the world of car repair, that is indeed rare. Our car was well repaired.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/02/2018 10:58 AM

Good afternoon Lee.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

CM
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Charles M.
Cedar Hill, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
They double checked an A/C problem and fixed it in a day. Although it was under warranty, that still good service. Also inspected some other things for issues and fixed them too.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/31/2018 04:10 PM

Good evening Charles.  We appreciate the feedback.  Whether it's warranty or customer pay, it is our goal to provide you with an excellent service experience.  

Thank you for choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with
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