MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

JO
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Jennifer O.
Grandview, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service engine light issues
Had to bring car back twice, service engine light came on afterwards 2 times. Additional service was needed to clear the light but I wasn’t charged for it
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/31/2018 04:07 PM

Good afternoon Jennifer.  We appreciate you giving us the opportunity to make things right for you.  

Thank you for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
Mary @ Hiley Service went above and beyond when my car was showing an ABS error. She researched and found a technical service bulletin where the work to resolve this error would be under warranty. I will definitely be back to have my car serviced here. Thanks, Mary!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/31/2018 07:17 AM

Good morning.  We appreciate the wonderful feedback.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

KO
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Kenneth O.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
I came in earlier and asked about the waiting time for an oil change and was told they were busy in the back because of recalls. I asked if I could get in quicker if I came in later and was told probably. I came in several hours later in the afternoon and got in quickly. Several other things were needed and were performed quickly. I was in for slightly more than an hour.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/31/2018 07:15 AM

Good morning Kenneth.  We appreciate you working with us.  We make every effort to minimize your wait time on each visit.  

Thank you for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

LJ
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Laura J.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary is the best!
Mary always goes out of her way to assist in any way she can. She is great!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/30/2018 10:53 AM

Good afternoon Laura.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

HM
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Hristov M.
Grand Prairie, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place
Frendly And professional customer service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/27/2018 06:57 AM

Good morning Hristov.  We appreciate the kind words.  Thank you for choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

JH
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Jodi H.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Was happy
Was quick
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/27/2018 06:56 AM

Good morning Jodi.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

DM
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Douglas M.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy owner
I move into the area and was very satisfied with my service at my old dealership. I was a little hesitant to go to a different dealer for my service, but I scheduled my appointment with Haley Hyundai. From the moment I arrived I was treated with the same excellent customer service as with my old dealership. I was very satisfied with every aspect of the service as I before. I would recommend Haley Hyundai service department to everyone. A very pleasant experience.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/27/2018 06:55 AM

Good morning Douglas.  Welcome to the neighborhood.  Thank you for giving us the opportunity to earn your business.  We look forward to providing you with excellent service for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

SJ
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Sherman J.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mr.
Mary makes it great. She is great at getting the top service for your vehicle.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/26/2018 09:01 AM

Good morning Sherman.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

MP
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Michael P.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient Service
The Service Department here is always quick and efficient. They describing the repairs clearly and are always polite. Will continue coming here for all my service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/26/2018 08:59 AM

Good morning Michael.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

BH
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Brenda H.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome customer care
I love coming to Hiley Hyundai.Mary my service person is very friendly and always delivers 5 star service in every area when it comes to taking care of my vehicle.
I'm always in and out in a very timely manner when taking my car for service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/26/2018 08:58 AM

Good morning Brenda.  Thank you for the wonderful compliments.  We look forward to providing you Awesome Customer Care for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

KM
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Keith M.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love Hiley Hyundai!
Excellent work ms Mary and her team always give great customer service and at a fast pace!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/26/2018 08:57 AM

Good morning Keith.  We appreciate the kind words.  Thank you for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

RB
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Richard B.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I was treated with great respect and the service was excellent. Thanks for a great experience.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/23/2018 06:50 AM

Good morning Richard.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Alvarado, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place to buy a car
Great place to buy a car! You get one free oil change but it takes over an hour to complete oil change .
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/23/2018 06:42 AM

Good morning.  We appreciate the compliments.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A
A
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/19/2018 10:26 AM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Azle, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great environment
Great job and friendly people
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/18/2018 07:53 AM

Good morning.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

DB
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Diana B.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Service
.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/18/2018 07:52 AM

Good morning Diana.  Thank you for being such a loyal customer.  We always look forward to seeing you.  We appreciate you choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient,close to home. Great coupons
Easy in and out .. no high pressure to do repairs
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/18/2018 07:51 AM

Good morning.  We appreciate you choosing and trusting in Hiley Hyundai.  Thank you for your feedback.  We look forward to seeing you on your next service visit.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great customer service, fast and explained everything that was needed on my car.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/17/2018 08:17 AM

Good morning.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary is very conscience and very knowledgeable about what repairs are needed and tries to expedite service
timely and caring
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/14/2018 07:12 PM

Good evening.  We appreciate the kind words.  Thank you for choosing and trusting in Hiley Hyundai.  

We look forward to exceeding your expectations for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

ER
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Eric R.
Fort Worth, TX
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Mary has been great keeping me updated and making sure I have a vehicle to get around in if repair were to take longer than expected. 5 stars.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/10/2018 09:11 AM

Good morning Eric. We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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