MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

MC
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Mary C.
Alvarado, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best dealership I have ever dealt with
I usually never took my vehicle to the dealership for oil changes/service but I started doing so with my 2014 Elantra and was always very satisfied, then I purchased a new Santa Fe and was very happy with the car buying end as well.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/09/2018 08:44 AM

Good morning Mary.  Thank you for choosing and trusting in Hiley Hyundai.  We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DM
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Dawn M.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
The best customer service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/09/2018 08:41 AM

Good morning Dawn.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AT
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Angela T.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Provided a free shuttle
They fixed most items we requested. I was disappointed that they didn’t bother to wash it or wipe off the console after having it for 2 days.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/04/2018 10:16 AM

Good afternoon Angela.  I'm sorry to hear that your visit was not satisfactory.  I will research further and get back to you after the holiday.  

Have a great 4th of July! 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service dept
!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/03/2018 12:28 PM

Good afternoon.  We appreciate the compliment.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great
Never fail to provide great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/30/2018 10:59 AM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

NM
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Nora M.
Benbrook, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
J b and his service team mary And ken
I did not like the svc in ft worth but hiley burleson was terriffic. You have good people and good customer svc in burleson. Ft worth has a great sales team mainly tim ames but the svc dept really wasnt too intetested in solving my problems
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/29/2018 05:01 PM

Good evening Nora.   I'm happy that we were able to solve the issue you were having with your vehicle and get you back on the road.  Thank you for giving us the opportunity to earn your trust.  

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JA
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Joshua A.
Fort Worth, TX
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and Comfortable
Since I purchased my Hyundai at Hiley, and had a good experience, I thought that I would give them the opportunity to service the vehicle as well, and I have not been disappointed. I have had my vehicle serviced there several times now, and everyone that I have dealt with in the parts and service department have been very friendly, professional and informative as well as competitively priced. Also, their online appointment booking app is super easy to use to find a service time that works for you. They have shuttle service available if you don't want to hang out and wait, but if you do decide to wait, the dealership is very comfortable. The waiting area is very clean, has a big screen TV, wifi, really comfortable over-sized chairs.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/29/2018 08:37 AM

Good morning Joshua.  Thank you for the feedback and compliments.  We simply could not have said it better ourselves.  

We appreciate you choosing and trusting in Hiley Hyundai.  We look forward to exceeding your expectations for many years to come. 

Have a great weekend! 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TH
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Tyler H.
Fort Gibson, OK
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2018
verified customerVerified Customer
Category: Service
Hiley Hyundai
The general manger contacted me and is making things right with me and the service. Thank you so much.
Recommended
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, prompt service
The staff is friendly and the service was performed promptly and included a free car wash.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/26/2018 06:58 AM

Good morning.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Had a recall on my Tucson and I made an appointment. When I got there they took it right back and had originally told me when I made the appointment it could take a couple of hours, but it was done and clean in less than an hour. I call that great service!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/25/2018 08:08 AM

Good morning.  Thank you for taking the time to complete our survey.  Your compliments and feedback are greatly appreciated.  

We look forward to exceeding your expectations for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RV
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Robert V.
Mansfield, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are good.
I moved to Michigan last week, so I may not see Texas for some time.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/21/2018 07:50 AM

Good morning Robert.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

Good luck with your future endeavors in Michigan.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Keller, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary provided an outstanding service
Mary is a great service advisor and provides an outstanding service. She always takes care of customer and gives the extra mile for the customers
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/21/2018 07:48 AM

Good morning.  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai. We look forward to exceeding your expectations for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TS
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Timothy S.
Keene, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They try hard
Be more careful!!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/21/2018 03:47 PM

Good afternoon Timothy.  I'm sorry to hear that your tire has a deep cut that wasn't there before.  I'm not sure what could have happened, but I will be visiting with the technicians to ensure we are more careful with our clients cars.  

Thank you for letting us know and choosing Hiley Hyundai to service your vehicle.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TH
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Tyler H.
Fort Gibson, OK
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2018
verified customerVerified Customer
Category: Service
Hiley Hyundai
The general manger contacted me and is making things right with me and the service. Thank you so much.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/19/2018
Service Type: Maintenance
Category: Service
Hiley Hyundai Burleson
Absolute crooks and will rob you. Don’t recommend this dealership.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/19/2018 01:21 PM

Good afternoon Tyler.  I appreciate the time on the phone today.  We look forward to seeing you Monday.  Thank you for giving us the opportunity to make things right for you.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MJ
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Michael J.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience both sales and service
I had a great experience with the sales process. I have to admit that I came in late enough in the day that the delivery was a bit hurried so there were questions that I didn't get answered, but I was anxious to go so really not there fault. Most importantly I feel like not only was I treated fairly but with respect. I got no bait and switch, no games, and the listened to what I wanted and responded.

The service department has been available for the times I needed, provided me with shuttle service and a loaner when needed and have been very professional. Generally the bill comes in below the amount presented as an estimate which is a nice surprise.

As for my Santa Fe, I was sold on it before I ever walked in. Best commuting vehicle I've driven. I like the visibility the height gives me and the handling and comfort. The power is a nice change from my Ford Fusion 2.4L V6 as well.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/19/2018 09:04 AM

Good morning Michael.  Thank you for taking the time to complete our survey.  We appreciate all the wonderful compliments.  

Thank you for choosing and trusting in Hiley Hyundai. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CK
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Chris K.
Burleson, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Question whether we should have bought a Genesis and then another Hyundai.
We question whether we should have bought these cars now. We will not come back to this dealership and would not recommend. Have steered people to Weatherford when they ask about our cars.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/10/2018 03:32 PM

Good afternoon Chris.  I apologize that you feel your issues were not resolved.  Although I was not part of the conversation on your daughter's vehicle, my understanding was the problem could not be duplicated.  A complimentary brake fluid exchange was provided to bleed the brake system as a possible solution.  Hyundai does not allow us to perform a repair when there is not a known mechanical issue.  If you feel your daughter's car is still having an issue, then I have not been made aware. 

This is also the first that I am hearing of the seat having grease on it.  That is totally unacceptable.  If you wish, I would be happy to make arrangements for a complimentary full detail.  You can contact me at your convenience. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

YL
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Yvette L.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai forever
Very pleasant surroundings and staff. So far excellent service and it's my second Hyundai
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/10/2018 03:22 PM

Good afternoon Yvette.  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CG
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Clayton G.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/05/2018 06:23 AM

Good morning Clayton.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AC
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Amber C.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent customer service & warranty!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/05/2018 06:20 AM

Good morning Amer.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

GA
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Gayle A.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
King service
The staff was so kind and polite.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/03/2018 04:28 PM

Good evening Gayle.  We appreciate the compliments.  Thank you for taking the time to complete our survey.  We look forward to providing you "King Service" for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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