MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

JQ
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John Q.
Benbrook, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary's customer service is the reason why we have our vehicles serviced by Hyundai.
I want to thank Mary, our customer service representative, who always provides responsive, courteous, friendly customer service. Mary, is the reason we have our Hyundai and other vehicle which is not a Hyundai serviced at your dealership.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/06/2018 11:47 AM

Good afternoon John.  We appreciate the wonderful compliments.  Mary does an amazing job for our clients and we are truly grateful to have her on our team. 

Thank you for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JG
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Jovana G.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service advisor and Tech
I was very impressed with my visit to service my vehicle. Mary, the service advisor is very attentive and so sweet and knowledgeable. Amy the technician did a great job.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/03/2018 07:59 AM

Good morning Jovana.  Always a pleasure to see you.  Thank you for choosing Hiley Hyundai for your service needs.  

We look forward to exceeding your expectations for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SM
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Shannon M.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary!!!
Mary was so sweet and very much customer service oriented. I appreciate her. She was about me and my car getting fixed. She took excellent car of us!!! Will go back to Mary every time!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/03/2018 07:57 AM

Good morning Shannon.  We appreciate the wonderful compliments.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CL
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Clarence L.
Venus, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gteat
Very nice
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/03/2018 07:55 AM

Good morning Clarence.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Mansfield, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Auto Maintenance
The place is clean and the service attendants are friendly.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/02/2018 06:13 AM

Good morning.  Thank you for taking the time to complete our survey.  I don't see any feedback that would warrant a 3 star survey.  Mary or myself will be reaching out to you to further discuss.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RP
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Ronda P.
Alvarado, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
verified customerVerified Customer
Category: Service
Love my Hyundai
I truly truly love my Hyundai and I would recommend anybody to buy one it's the best car ever everyone at the Hayley's Hyundai dealership was also awesome they got my car in there and got it done
Recommended
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing
Great service department
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/30/2018 04:55 PM

Good evening.  We appreciate the amazing compliment.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RP
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Ronda P.
Alvarado, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
verified customerVerified Customer
Category: Service
Love my Hyundai
I truly truly love my Hyundai and I would recommend anybody to buy one it's the best car ever everyone at the Hayley's Hyundai dealership was also awesome they got my car in there and got it done
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/29/2018
Service Type: Repair
Category: Service
Love my Hyundai
I love my Hyundai Elantra and I need my transmission service they got it in there pretty fast and I got it and I'm driving it and I love it
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/30/2018 04:54 PM

Good evening Ronda.  I very happy to hear that you love your Hyundai and from your survey it appears that everything went fine.  

So, I don't understand the 3 Star survey that you gave Mary, the advisor.  If this was done in error, I certainly understand.  Hyundai allows me to send a re-score.  If this one done in error, and you wish to give a 5 star review, please resubmit the new survey by midnight tonight.  

You are welcome to call me with any questions or concerns.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SP
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Steve P.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary
Mary in Service goes above and beyond for her customers
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/30/2018 05:37 AM

Good morning Steve.  So happy we were able to get things worked out for you.  I agree with you, Mary does a tremendous job and takes very good care of her clients.  

Thank you for taking the time to complete our survey.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DD
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David D.
Alvarado, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
2013 ELANTRA service
Mary (service adviser) was very helpful and polite. She answered all of my questions and if she wasn't sure, she researched it and promptly got back to me. Mary gets 5 STARS!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/30/2018 05:33 AM

Good morning David.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

EC
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Erica C.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary is great
I love bringing my Veloster here and I’ll definitely be buying my next car here when the Veloster N comes out. Mary was fantastic! Got my car back to me ASAP and was great at explaining what my issues where
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/28/2018 06:44 AM

Good morning Erica.  We appreciate you choosing Hiley Hyundai for all your vehicle needs.  Thank you for the feedback and wonderful compliments.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MP
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Michael P.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
No Appointment & still quick.
Came in for servicing on a Saturday AM with no appointment. Mary was very professional and provided quotes for suggested work. Added a needed alignment to the list, and it still didn't take too long. Love the car wash also!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/27/2018 06:42 PM

Good evening Michael.  Thank you for the compliments.  We appreciate you taking the time to complete our survey.  Meeting our clients needs are a top priority with or without an appointment. 

We look forward to exceeding your expectations for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

PP
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Paul P.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service visit
My experience with this dealership has been fantastic from purchase to service. Mary always takes great care of me.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/27/2018 06:39 PM

Good evening Paul.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

BL
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Brad L.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome job
The best dealership period
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/27/2018 06:24 PM

Good evening Brad.  Love your comment!  Our clients are an important part of what makes us successful.  We our honored to be the best dealership period. 

We look forward to being your dealership of choice for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CW
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Chriss W.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They helped with a payment plan to get my car's problem fixed
I really like ans appreciate their services, most cases you're in and out.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/27/2018 06:36 PM

Good evening Chriss.  We do our best to find ways to accommodate our clients.  Glad we were able to provide you with payment options for your repairs. 

We look forward to exceeding your expectations for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Repeat customer
I have found the employees eager to serve and helpful when issues pop up.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/27/2018 07:12 AM

Good morning.  Thank you for your feedback.  We strive to go out of our way to exceed the client's expectations.  

We appreciate you choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

LJ
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Laura J.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary is always great!
I appreciate the commitment to getting issues resolved.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/27/2018 06:54 AM

Good morning Laura. We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

GM
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George M.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy to get here from the Cleburne area.All my needs and concerns were addressed in one visit.
Great Service Dept.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/27/2018 06:53 AM

Good morning George.  Happy to hear that we addressed all your needs and concerns in 1 simple visit.  

Thank you for choosing Hiley Hyundai.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Keller, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick/Easy maintenance
Always pleased with their work
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/25/2018 02:31 PM

Good afternoon.  Happy to hear that you are consistently pleased with our work.  Thank you for choosing Hiley Hyundai.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CB
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Charles B.
Hillsboro, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service as always
The best service department to deal with. Mary always goes up and beyond for excellent service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/25/2018 07:32 AM

Good morning Charles.  Always a pleasure to see  you and be able to provide service for your vehicle.  

Thank you for choosing and trusting in Hiley Hyundai for all your service needs. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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