MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service
My car went in on time, was finished quickly and came out clean.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/18/2017 06:47 AM

Good morning.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Mary, in the service department is top notch. Mary always has a smile and keeps you update on the progress of your vehicle seevice.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/17/2017 10:28 AM

Good afternoon.  Thank you for taking the time to complete our survey.  Your kind remarks are greatly appreciated.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
A recall campain
Mary was awesome in keeping me posted on the cost & process as well as when it was complete and ready for pickup.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/16/2017 03:41 PM

Good evening.  Thank you for the wonderful compliments.  We appreciate you taking the time to complete our survey.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JW
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Jasmine W.
Dallas, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
No problems, great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/14/2017 03:20 PM

Good afternoon Jasmine.  We appreciate you choosing Hiley Hyundai for your service needs. 

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

LC
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Lisa C.
Whitney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly staff
I bought my car from Hiley Hyundai and was very impressed with them so I drive 45 minutes to get my car serviced there
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/14/2017 07:38 AM

Good morning Lisa.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We appreciate you making the extra effort to drive 45 minutes to our dealership to allow us to be of service to you.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Fast & Friendly
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/13/2017 01:01 PM

Good afternoon.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SC
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Sandra C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service experience
Always a great experience. Mary does a great job and communicates perfectly leaving me extremely satisfied each visit.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/13/2017 01:13 PM

Good afternoon Sandra.   Thank you for the wonderful compliments.  We appreciate you trusting in Hiley Hyundai for your service needs.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary’s Customer service skills
Mary has great customer service skills
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/13/2017 01:14 PM

Good afternoon.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very thorough
Great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/13/2017 09:33 AM

Good morning.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great customers survive.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/10/2017 01:10 PM

Good afternoon.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

LF
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Leopoldo F.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service and friendly staff
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/09/2017 12:25 PM

Good afternoon Leopoldo.  We appreciate the compliments.  
Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SW
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STEPHEN W.
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2017
verified customerVerified Customer
Category: Service
Traveling Captain
After an explanation from the Service Manager, I have changed my rating to a 5. The service referenced was the prior service and during that service, everything was preformed correctly, professionally and in a timely manner.
Recommended
Employees worked with

JM
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John M.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Very polite and service was great
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/06/2017 06:58 AM

Good morning John.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SW
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STEPHEN W.
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2017
verified customerVerified Customer
Category: Service
Traveling Captain
After an explanation from the Service Manager, I have changed my rating to a 5. The service referenced was the prior service and during that service, everything was preformed correctly, professionally and in a timely manner.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/05/2017
Service Type: Repair
Category: Service
Traveling Captain
They need to work and their record keeping.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/06/2017 02:44 PM

Good afternoon Stephen.  It was a pleasure speaking with you.  I apologize for the misunderstanding.  After our conversation, I hope you have a better understanding.  

We appreciate you choosing Hiley Hyundai for your service needs and look forward to exceeding your expectations for many years to come.  

Kind regards, 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AW
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
N/A
N/A
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/06/2017 07:02 AM

Good morning Allen.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Lillian, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly and attentive
Very nice facility and friendly, helpful staff. We have a minor issue with a power plug in the dash; they ordered the replacement part, but there was still a short which will need further service and considerable time to locate. Their communication and follow up were great. Because we needed our vehicle, they put everything back together so we could have it on time; and it was ready to go exactly when they had told us. When we can, we will make arrangements to go back to get the service completed, but we are very pleased with their service and expect to have a good relationship with Hiley Hyundai in the future.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/06/2017 07:00 AM

Good morning.  We appreciate the client feedback. Thank you for trusting in Hiley Hyundai to take care of your service needs.  

We look forward to completing the repair at your convenience.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

GH
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Geraldine H.
Burleson, TX
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
My 1 on 1 relationship with Mary in the service department is great. She truly takes care of my car.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/06/2017 06:52 AM

Good morning Geraldine.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AR
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Amy R.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary Morris
Upon arriving at at the service center I was greeted by Mary Morris. One word...HELPFUL!! What a joy to have such a courteous and efficient lady help me get my vehicle serviced. I came to the service center because of a recall on my Elantra. She quickly pulled up my car by the VIN number, found the recalls that were needed and had the technicians working on my car in no time! She gave me a detailed print out of the other items my car needed and offered a 0% interest payment plan so I could get all the needed repairs done the same day. She was friendly, efficient and made it a joy to visit Hiley Hyundai. If there were more employees like her the world would be a better place! KUDOS Mary! You rock.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/06/2017 06:51 AM

Good morning Amy.  We appreciate the wonderful compliments.  Thank you for trusting Hiley Hyundai for your service needs.  

We look forward to exceeding your expectations for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Joshua, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, just not a great price.
Always get good service here my only complaint is the hourly rate is a bit extreme.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/06/2017 06:49 AM

Good morning.  We appreciate the feedback.  I understand that pricing may seem high, however with today's technology these vehicles can be very complex. 

We make every effort to offer competitive pricing in this industry.  








JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Lipan, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Service
Quick service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/06/2017 06:30 AM

Good morning.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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