MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

RE
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Roberta E.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
The service at Hiley has been friendly, knowledgeable, and timely every time.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/09/2017 11:02 AM

Good afternoon Roberta.  We appreciate the wonderful compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SC
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Stephen C.
Whitney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great 1st Service
1st service went very smooth.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/09/2017 11:05 AM

Good afternoon Stephen.  Welcome to the Hiley Family.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
..
..
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/09/2017 11:00 AM

Good afternoon.  Thank you for taking the time to complete our survey.  The time to complete a basic oil change depends on several things.  A basic oil change service that includes looking over the entire vehicle, topping off fluids and adjusting tire pressure, normally runs about 30 minutes... The additional time includes the complimentary hand car wash and vacuum.  

I hope this information is helpful.  We do our best to reduce the client's wait time as much as possible.  

Thank you for choosing Hiley Hyundai.  

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

IR
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Ian R.
Burleson, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfactory service.
Pleasent personnel, service carried out in timely professional manner.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/03/2017 03:19 PM

Good afternoon Ian.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

BB
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Brittanii B.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
phenomenal service
Thank you to the entire staff for your professionalism.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/03/2017 03:18 PM

Good afternoon Brittanii.  We appreciate the wonderful compliments.  Thank you for trusting in Hiley Hyundai for your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Yes
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/02/2017 03:04 PM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SF
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Susan F.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They got me in in a timely manner
My experience was very good they got me in and out and was very helpful
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/02/2017 03:26 PM

Good afternoon Susan.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

VO
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Victoria O.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic customer Service
5 Stars
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/02/2017 03:25 PM

Good afternoon Victoria.  We appreciate the wonderful compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JF
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Joan F.
Fort Worth, TX
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good job
They did everything thing I requested except resetting the "service required" reminder.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/30/2017 02:47 PM

Good afternoon Joan.  I apologize we did not reset the service reminder setting.  If you asked the advisor to have that done, then we certainly should have informed the technician to do so.  We have very few clients that use the reminder setting, so that is not part of our normal process.  

We will be happy to reset that for you in the future.  Thank you for taking the time to complete our survey.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TD
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Ty D.
Godley, TX
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The usual quality experience
As always, this service department has great service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/30/2017 02:49 PM

Good afternoon Ty.  Thank you for continuing to trust Hiley Hyundai for all your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Euless, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Service
Excellent service and staff.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/29/2017 02:08 PM

Good afternoon.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CR
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Cathy R.
Everman, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service (Mary)
Yes
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/29/2017 02:14 PM

Good afternoon Cathy.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an

Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MM
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Maria M.
Grandview, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient, I was met by a very friendly person.
I was met by a very nice person, the place was clean. It was my first time going there, I will be returning for my cars maintenance.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/29/2017 02:31 PM

Good afternoon Maria.  I would like to welcome you to the Hiley Family.  We appreciate you trusting in Hiley Hyundai for your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Grand Prairie, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Experience
Done in timely manner, always courteous
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/29/2017 02:16 PM

Good afternoon.  We appreciate the compliments.  Thank you for continuing to trust Hiley Hyundai for your service needs.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AM
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Angela M.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Experience
Mary is very helpful and nice. I really appreciate all she has done for me and my car.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/29/2017 02:54 PM

Good afternoon Angela.  Thank you for the compliments.  We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DE
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Deann E.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick, Accurate Service
My problem was diagnosed and fixed within a very reasonable time frame.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/28/2017 03:42 PM

Good evening Deann.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

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Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good, quick service at reasonable price!
Quickly did an oil change and a hand wash on our Sonata.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/28/2017 03:40 PM

Good afternoon.  Thank you for choosing Hiley Hyundai for your service needs.  We appreciate you taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MG
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Mark G.
Whitney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/27/2017 07:37 AM

Good morning Mark.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Mansfield, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2017
verified customerVerified Customer
Category: Service
My faith is restored!
JD it was a pleasure speaking to you this weekend. I am so thankful that the issue was a misunderstanding and that you and your team made every effort to contact me and correct my issues. Thank you sir, I will see you on Saturday.
Recommended
Employees worked with

TF
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Terry F.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convient & expedient.
Yes
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/25/2017 03:57 PM

Good evening Terry.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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