MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

MT
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Marsha T.
Fort Worth, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nothing special average service
The service is just average. Nothing makes the service or company stand out from any other. Mona cars would be a wonderful thing for your company to get.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/25/2017 12:08 PM

Good afternoon Marsha.  Thank you for taking the time to complete our survey.  Although we are a small and fairly new dealership, we do have a handful of service loaner vehicles.  

We are limited to what services justify a loaner vehicle, however we do not provide loaners for a simple oil change.  We do offer shuttle service within the area for your convenience.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Mansfield, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2017
verified customerVerified Customer
Category: Service
My faith is restored!
JD it was a pleasure speaking to you this weekend. I am so thankful that the issue was a misunderstanding and that you and your team made every effort to contact me and correct my issues. Thank you sir, I will see you on Saturday.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/22/2017
Service Type: Repair
Category: Service
Someone dropped the ball
Paid to have Diagnostic but never ordered parts-
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/25/2017 12:01 PM

Good afternoon.  It was a pleasure speaking with you this weekend.  Thank you for working with us.  We look forward to seeing you next Saturday.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service
great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/22/2017 02:07 PM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AH
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Aaron H.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Satisfaction
Yes
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/22/2017 02:03 PM

Good afternoon Aaron.  We appreciate the compliments. 
I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MR
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Michael R.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They take care of business
Hiley is a rock star in the automobile service industry.. they will advise you on what your vehicle NEEDS, as opposed to what will make the bill higher for their bottom line. So refreshing to find a dealership for whom the customer's satisfaction is the actual bottom line!!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/11/2017 04:46 PM

Good evening Michael.  We simply couldn't ask for a better compliment.  We appreciate the kind words.  

Thank you for being a part of the Hiley Family.  
We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CF
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Catherine F.
Burleson, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Professionalism and great attitudes
I always have a great experience when I have to bring my car in for servicing. I never stress about needing to deal with the personnel. You consistently meet high standards! Thank you!!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/11/2017 04:28 PM

Good evening Catherine.  We appreciate the wonderful compliments.  Thank you for trusting in Hiley Hyundai for all your service needs.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TP
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Threcia P.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary is so good
Good job to all the staff
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/11/2017 07:54 AM

Good morning Threcia.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DR
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David R.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kindness
Great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/06/2017 07:25 AM

Good morning David.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

VF
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Vernon F.
Burleson, TX
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Auto repair
they get the job done. bought the car there and have been well taken care of since. Service is excellent and price is competative
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/07/2017 09:57 AM

Good afternoon Vernon.  Thank you for trusting in Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RB
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Regina B.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Communication
Super job and Thank you!!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/07/2017 09:55 AM

Good afternoon Regina.  We appreciate the kind remarks.  
I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast &courteous
Great work. Very polite and quick.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/07/2017 09:51 AM

Good morning.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

FB
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Frank B.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very caring and people concerned with helping their customers.
Excellent
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/02/2017 01:24 PM

Good afternoon Frank.  Thank you for the generous compliments.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DE
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Debra E.
Ennis, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I live an hour away so I expect service to be on time. I have taken my Santa Fe Sport to Hiley Hyundai several times and I have always been treated with professional and great service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/02/2017 01:21 PM

Good afternoon Debra.  We appreciate you choosing Hiley Hyundai for your service needs.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CA
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Carl A.
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional and Honest
Great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/02/2017 01:20 PM

Good afternoon Carl, 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RT
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Roger T.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Location to our residence
Very happy with service & in timely manner
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/02/2017 01:19 PM

Good afternoon Roger.  I will certainly look into why the appointment was not in our system, however, I'm very happy to hear we were able to complete your service in a timely manner.
 
Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly customer service and explained all problems with vehicle
Kept my car longer than expected and gave me a clean lower class car to drive, " only one I had". Expensive repair for a fairly inexpensive part, labor was the most expensive.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/02/2017 01:17 PM

Good afternoon.  I will like to speak with you regarding your experience.  My understanding is the part that was needed was not a common item and had to be special ordered.  We also provided you with a new 2017 Hyundai Elantra GT while your 2012 Elantra was being serviced.  

I look forward to speaking with you to get more details in an effort to provide you with the best possible experience.  

Kind regards, 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

QV
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QUINN V.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and friendly service.
This was the first time I had service done here. Yes! I would.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/31/2017 04:18 PM

Good evening Quinn.  Thank you for choosing Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come.  

Welcome to the Hiley Family.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MD
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Margaret D.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and New
Please print info on the window sticker. The market might fade?
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/30/2017 04:14 PM

Good evening Margaret.  Thank you for your recommendation regarding the reminder sticker.  Although we have yet to have one fade on us using the Sharpie, we will certainly take that into consideration.  


We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DH
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Dartagnan H.
Grand Prairie, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service From People Who Care!
I had previously had two bad experiences from another Hyundai Dealership. So, I decided to take my Santa Fe to Hiley Hyundai based on the reviews. The customer service that I received was fantastic. Mary, the Service Rep., was very helpful and caring. She put forth every effort to ensure that my Santa Fe was properly diagnosed and repairs made in a timely manner. I will always return to Hiley for all of my service needs.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/30/2017 04:12 PM

Good evening Dartagnan.  We very much appreciate the kind words.  Thank you for trusting Hiley Hyundai with your service needs.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Welcome to the Hiley Family! 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It is so close to my home instead of driving to Granbury.
Yes I would now.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/30/2017 08:24 AM

Good morning.  Happy to hear we can help shorten your commute for your service needs.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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