MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People Oriented-customer oriented
I have bought two cars from this dealership and they have always did what they said they would do and always made sure I was taken care of even when my time was limited.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/31/2017 04:39 PM

Good evening.  Thank you for the compliments.  We appreciate you trusting Hiley Hyundai for all your service needs.  

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JH
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Went there today to purchase another Hyundai first time buying one from the Burlison location they were really wonderful there today I would recommend Hiley to my friends and family
to my friends and family
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/29/2017 07:08 AM

Good morning Jodi.  Welcome to the Hiley Hyundai family.  We appreciate your recommendations.  

We look forward to exceeding your service needs for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TS
gravatar
Tony S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best place to get vehicle serviced hands down!
Friendly staff, clean environment, going the extra mile to make sure your completely satisfied.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/29/2017 07:06 AM

Good morning Tony.  We are honored to be your service department of choice.  Thank you for choosing Hiley Hyundai for all your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SC
gravatar
Sandra C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Friendly Atmosphere
Always provides quick, efficient service with excellent communication throughout the process. Mary keeps the service department organized and on track.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/29/2017 07:04 AM

Good morning Sandra.  We appreciate the compliments.  I agree with you, Mary does a wonderful job for our service department and our clients.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JC
gravatar
Jason C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service department
The entire service department is great
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/29/2017 06:39 AM

Good morning Jason.  Thank you for the compliments. We appreciate you trusting Hiley Hyundai for all your service needs.  

We look forward to exceeding your service expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

BI
gravatar
Brian I.
Dallas, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
verified customerVerified Customer
Category: Service
Good service
Very good
Recommended
Employees worked with

Verified Customer
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1st Service
Complimentary oil change and fluid/tire inspection + car wash.
All done in a timely manner,
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/24/2017 12:28 PM

Good afternoon.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MM
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very nice people to deal with
Hiley has made me feel very comfortable bringing future business to them. They are nice people who are upfront and ethical.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/20/2017 11:49 AM

Good afternoon Michael.  Thank you for the kind remarks.  I appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RL
gravatar
Regina L.
Burleson, TX
2016 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Fast service & close to my home.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/20/2017 11:50 AM

Good afternoon Regina.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

ML
gravatar
Marvin L.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don't understand your request TITLE?
Great service. Courteous employees,no long delays.I had a bit of an emergency problem with my vehicle and took it in 2 hours before closing time on a Saturday.Mary in service saw my problem and got with the technician and I was out pronto.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/18/2017 03:30 PM

Good evening Marvin.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

ST
gravatar
Sandra T.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Friendly staff, gave great details about what repairs were done~ A+ with Shuttle service!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/20/2017 10:19 AM

Good afternoon Sandra.  We do our best to accommodate our clients as much as possible.  The shuttle service is just one of the many perks we make available to our clients.

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MH
gravatar
MELISSA H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good and pretty quick!
The service was pretty quick and as always the people are always so nice! Definitely would recommend!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/20/2017 10:16 AM

Good afternoon Melissa.  Thank you for the recommendation. Happy to hear your service was expedited and our staff was friendly.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DA
gravatar
David A.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Had some recall work done as well as an alignment. Mary was very helpful throughout and the car drives much better after the alignment. It was also nice that they honor other Hyundai dealership service specials.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/20/2017 10:14 AM

Good afternoon David.  Thanks for the compliments.  Always happy to accommodate our clients.  Thank you for being a loyal Hiley Hyundai client.  

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

BI
gravatar
Brian I.
Dallas, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
verified customerVerified Customer
Category: Service
Good service
Very good
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/16/2017
Service Type: Repair
Category: Service
not good
In my first appointment they put the wrong piece in my a/c and im still waiting for they call me back to get another appointment... (sorry my english is not good) :)
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/19/2017 09:31 AM

Good morning Brian.  Thank you for your feedback.  I apologize for the parts issue.  (You did very well on your English.)

I have an employee he can assist me in communicating better with you by phone that will be here tomorrow.  We will contact you then. 

Kind regards, 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

ST
gravatar
Steve T.
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Done right and Mary provided the best customer SVC I have had at dealers
Great place to go for service. I will probably go there when we need a new vehicle because of the service dept. experience.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/15/2017 08:43 AM

Good morning Steve.  Thank you for the wonderful compliments.  
We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KH
gravatar
Kevin H.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service work
Very good
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/14/2017 11:36 AM

Good afternoon Kevin.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SR
gravatar
Shirley R.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
Friendly and knowledge able
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/14/2017 11:35 AM

Good afternoon Shirley.  We appreciate the compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AS
gravatar
Amanda S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good job consistentlu
????????????
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/12/2017 02:35 PM

Good afternoon Amanda.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MA
gravatar
Margaret A.
Mansfield, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to home & Mary, in the service department, is friendly & helpful.
Good job
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/10/2017 11:34 AM

Good afternoon Margaret.  Happy to hear Mary was friendly and helpful on your service visit.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AV
gravatar
Alex V.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A
A
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/08/2017 08:15 AM

Good morning Alex.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.