Mary A Carter

Good afternoon Geraldine.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

Good afternoon Christopher, 

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good afternoon.   I'm happy to hear that our staff was helpful and caring.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come.   

Thank you for the feedback.  I apologize that we were not able to provide a better service for your situation.  

Being a new (2 yrs old) and smaller dealership, we do not have a vast number of loaner vehicles.  At the present time, we only have 4 total loaners in our service department.  I'm not sure if they were all loaned out at the time, but I can assure you, the loaners are not used based on how much money our customers have spent with us.  

Hyundai will only pay for an enterprise loaner if the vehicle is down for a specific amount time or any individual repair is more than 4 hours in length.  Unfortunately, none of the recalls that were performed on your vehicle fall under those criteria.   

We do have a shuttle service and many times, I myself, am the one who shuttles are clients as needed.  I'm not sure what the circumstances were that you didn't use the shuttle, but we try to make every effort to accommodate all of our clients. 


Thank you for your business. 

Good afternoon.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good afternoon Charlene.   I'm very happy to hear you are pleased with the service you received.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good afternoon. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

I apologize that you were not contacted and advised that your vehicle was ready.  I will address this with our Service Advisors and stress the importance of good communication.  

We look forward to exceeding your service needs for many years to come. 

Good afternoon Mary. 

We appreciate all of your kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

Good afternoon.   Happy to hear that you were treated in a friendly and courteous manner.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good evening Terry, 

I appreciate your feedback.  I apologize that the service took longer than you were promised.  Please note, that our call center sets appointments for us, and although normal oil change services do not take a long time, the call center does not know the amount of work that is in the shop on any given day.  

We hope that you will give us the opportunity to exceed your expectations for future service.  

Good afternoon Sherry.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good afternoon Keith.  Thank you for the kind words.  We appreciate your continued business.  Thank you for being a loyal Hiley Hyundai customer.  

Have a great weekend!!

Good morning.  I'm happy to hear Mary did such a wonderful job for you.  

We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

Good morning.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

Good afternoon Bobetta, 

Thank you for taking the time to complete our survey.  Client feedback is very important to us.  

The feeling is mutual.  It is a pleasure working with you and we appreciate your business. We look forward to exceeding your service needs for many  years to come. 

Good afternoon Juan, 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good afternoon Jeffrey.  Welcome to the Hiley Family!  We hope you are enjoying your new Hyundai.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good afternoon Sarah.  Thank you for the kind words.  We appreciate you taking the time to complete our survey.  Client feedback is very important to us.  

Thank you for your business.  

Good morning Rod.  Thank you for taking the time to complete our survey.  I appreciate your feedback.  I would however like to know what fluids specifically you would be referring to.  If you had some specific details, I would be interested in hearing about what you have.  

We are pretty competitive with the other area Hyundai dealers for comparable services.  In addition, we have some pretty aggressive coupons available as well.  

Again, thank you for the specific feedback.