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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

Reviews of Mary A Carter

JC
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Jason C.
Burleson, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great service and customer service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/24/2017 02:51 PM

Good afternoon Jason.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Verified Customer
Alvarado, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Mileage check
I had no problems getting my mileage read for the reimbursement program.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/23/2017 07:54 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2016 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A
A
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/23/2017 07:55 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Verified Customer
2016 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff!
Quick and reliable service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/22/2017 12:21 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
CB
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Charles B.
Hillsboro, TX
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
tuscon
great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/14/2017 10:11 AM

Good afternoon Charles,  

I would like to personally thank you for being such a loyal customer and for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
HH
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Heather H.
Burleson, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast Service
In and out fast.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/14/2017 10:08 AM

Good afternoon Heather.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm happy to hear that you were in out in a timely manner.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
GH
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Geraldine H.
Burleson, TX
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary
Great
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/14/2017 10:04 AM

Good afternoon Geraldine.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  We appreciate your kind words.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast Service
Service was completed sooner than expected. Service manager did not push to perform unnecessary additional services. I appreciate the car wash and vacuuming.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/11/2017 01:37 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  Happy to hear that we exceeded your expectations. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Slow but trustworthy
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/08/2017 12:09 PM

Good afternoon and thank you for your feedback.  I apologize that you felt the process was a little longer than you expected.  Part of that process includes a complimentary car wash, all done by hand.  Since we don't have a drive thru car wash, our complimentary car wash and vacuum take a little bit longer than normal. 

Again, thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 
JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
AW
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April W.
Maypearl, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mandy was wonderful
Wonderful
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/08/2017 08:56 AM

Good morning April.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 
JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
VO
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Victoria O.
Crowley, TX
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It's quiet
Service is friendly
Not so much salesmen
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/06/2017 01:38 PM

Good afternoon Victoria.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  Happy to hear that we were friendly to you on your visit. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
DA
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David A.
Joshua, TX
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The location and friendly staff
The employee that I dealt with was very pleasant and knew her job.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/03/2017 06:00 AM

Good morning David.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey and we appreciate the kind words.

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
MR
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Michael R.
Burleson, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
They do the job you ask them to do without trying to run the bill through the roof. If they find something extra that needs to be done, there is no pressure to do it on that trip, assuming it is not a safety related issue. Straightforward, honest service... can't ask for more.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/03/2017 05:17 AM

Good morning Michael.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We appreciate the positive feedback and kind words.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
RS
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Robin S.
Burleson, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary
She is awesome. Place is very clean, everyone is so nice. Great experience
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/03/2017 05:15 AM

Good morning Robin.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
AD
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ASTONIDA D.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As Promised
Service was completed in a timely manner.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/01/2017 02:16 PM

Dear Astonida,

Thank you for the kind words.  You did get her name right.  Glad we could accommodate you in a timely manner. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
JB
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Jennifer B.
Crowley, TX
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
The service department is always friendly and proficient. I like being able to book an appointment and they get my car in right away.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/01/2017 02:31 PM

Good afternoon Jennifer.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
FR
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Freida R.
Cleburne, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hiley Hyundai
it was great Thanks
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/01/2017 02:33 PM

Good afternoon Freida.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate your kind words.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2017
verified customerVerified Customer
Category: Service
retraction
After speaking with Mary my concerns were resolved.
Recommended
Employees worked with
MC
Mary A Carter
Verified Customer
Mansfield, TX
2016 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too much time waiting
Too much time waiting
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/28/2017 01:38 PM

Dear Valued Client,

My name is JD Kimbrough and I am the new Service Manager at Hiley Hyundai.  I appreciate your feedback and do apologize that you felt it was a longer than normal wait time. 

I would like to speak with you to discuss further.  I will contact at the number on record.  If for some reason I miss you, please call contact me at the dealership at your earliest convenience. 

Kind regards,

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
VT
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Valerie T.
Fort Worth, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
It's always a pleasure to visit this facility. Service is fast, efficient , professional, and friendly. Trustworthy and dependable. ..never high pressure.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/22/2017 01:59 PM

Good afternoon Valerie.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

Again, thank you for all the kind words.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
MC
Mary A Carter
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