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SureCritic / Hyundai Dealer / Rairdon's Hyundai of Bellingham / NATHAN A KLEIN
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NATHAN A KLEIN

Rairdon's Hyundai of Bellingham
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(416 reviews)
92

Reviews of NATHAN A KLEIN

JW
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Jodi W.
Bellingham, WA
2013 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Need receptionist
While i was there tge phone was ringing off the hook. The manager was trying to take care of everything on his own and while he did a great job he was spread very thin.
Recommended
Employees worked with
NK
NATHAN A KLEIN
KM
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Katy M.
Blaine, WA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
rating
?
Recommended
Employees worked with
NK
NATHAN A KLEIN
AB
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Allison B.
Ferndale, WA
2005 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
kind and professional
I've always had good service at this location, and finally used my Hyundai rewards, which worked well and got me a free service. They are always kind and professional and thorough.
Recommended
Employees worked with
NK
NATHAN A KLEIN
RF
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Ryan F.
Bellingham, WA
2006 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I was very pleased.
Recommended
Employees worked with
NK
NATHAN A KLEIN
Verified Customer
2016 Hyundai Genesis Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Did not follow requests for service.
Poor service.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 12/30/2016 07:31 AM

Matthew,

   Im very sorry our service was not to your satisfaction. i did attempt to make the oil change mistake right by offering you the service for free but this is no excuse. the part for your antenna did not show up on time as expected but is here. i left you a message on your voicemail to inform you. if you would still like us to perform the repairs please give us a call so that we may schedule a time that works best for you.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
TM
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Thomas M.
Everson, WA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendly, professional.
The staff is very professional and meet any of your needs in a fast and curtious manner.
Recommended
Employees worked with
NK
NATHAN A KLEIN
Verified Customer
Lynnwood, WA
2008 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service and prompt
They did a good job. They also took care of a recall that popped up.
Recommended
Employees worked with
NK
NATHAN A KLEIN
RT
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Robin T.
Bellingham, WA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Very helpgul
Recommended
Employees worked with
NK
NATHAN A KLEIN
GM
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Gary M.
Bellingham, WA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
MARIO...YAY!
Mario at the Hyundai service desk is awesome, and makes coming there for auto repairs a real pleasure!
Recommended
Employees worked with
NK
NATHAN A KLEIN
RM
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Rick M.
Lynden, WA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and great service
Yes for sure
Recommended
Employees worked with
NK
NATHAN A KLEIN
JW
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Jason W.
Longview, WA
2012 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They did what I asked them to do.
I went in for an oil/filter change and that's what I got. Price was reasonable. I will most likely go back for my routine maintenance.
Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 11/14/2016 08:15 AM

Jason,

 thanks for taking the time to give us some feedback. If there is anything we can do in the future to make this a more pleasurable experience please dont hesitate to let me know.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
DR
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Debra R.
Bellingham, WA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
proximity to my home & giving the business back to the company that I purchased my vehicle from.
Yes
Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 11/14/2016 08:19 AM

Debra,

  Thanks for taking the time to give us some feedback. we may not provide detailing services here at the dealership for every service but you should recieve a voucher for a free car was at sunset car wash after every service. if one was not provided please stop in and i will correct the mistake.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
LP
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Larry P.
Ferndale, WA
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great
yes great
Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 11/14/2016 08:34 AM

Larry,

 thanks for the positive feedback. dont hesitate to let us know if we can ever be of assistance.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2013 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
A little over an hour for an oil change with an appointment is a bit long, especially during midweek. However, the staff were all professional and friendly. The location is very convenient.
Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 11/14/2016 08:24 AM

thank you for taking the time to provide us with some feedback. we will work on trying to shorten the wait time for oil changes, it is already one of our focal points but thank you for pointing it out.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unprofessional and rude
Mike is very rude and unprofessional, makes you feel very unwelcomed. I had a major job done on my car and had to constantly call to make sure the ball was still rolling. I went 2 weeks without a car! The lack of communication was shocking from such a big dealership. I would spend the time to find a better dealership then go back here or refer a friend,
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 10/14/2016 07:39 AM

Krista,

  I am very sorry that your experience with us was less then satisfactory. Mike is does not usually work at this store and was filling in for me while i was ill. still that is no excuse for making a customer feel unwelcome. i will pass this information on to my manager immediately. please call me at your earliest convenience and give me the opportunity to hopefully try and resolve this issue. (360)738-8000.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
TK
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Tony K.
Ferndale, WA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Brakes
Bill was less then quoted and very accommodating staff
Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 10/06/2016 07:43 AM

Mr. Kelstrup,

 Thanks for taking the time to fill out our survey.  Hopefully we can continue to provide you with a positive service experience in the future.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
AH
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Anastashia H.
Sedro Woolley, WA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Oil Change
I selected no on other maintenance, because I like about a half hour away. If I have a recall or need some other kind of maintenance, I would take my car to the dealership closer to home.
Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 10/06/2016 07:32 AM

Anastashia,

  Thanks for taking the time to provide us with some feedback. I understand that you live closer to another hyundai dealership but if there is ever anything i can do for you please dont hesitate to give us a call.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
GM
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Gary M.
Bellingham, WA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding customer service from Mario!
See "comments"
Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 10/06/2016 07:45 AM

Mr. Madden,

  Thank you so much for the positive feedback. I take pride in my work and the level of satisfaction form my customers. Please don't hesitate to let me know if there is anything you need.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
see comments from previous page
terrible service by both your Parts Dept and Service..........Mario NEVER called me back once in three weeks as to why mirror wasn't painted and I had to keep calling him.........
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 09/30/2016 08:49 AM

Deborah,

   Like i said when you were here, this is incredibly embarrassing for us to have provided such a low quality of service and once again i apologize sincerely. I would like an opportunity to try and make this right so please contact me at your earliest convenience so we can talk about options for doing just that.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com

Employees worked with
NK
NATHAN A KLEIN
SE
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Susan E.
Bellingham, WA
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
It's great, they don't push unnecessary services on me that don't need to be done. I like getting the coupons for services.
Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 10/06/2016 08:08 AM

Susan,

  Thank you for taking the time to provide us with some positive feedback. its always a pleasure servicing your vehicle and talking with you. please let me know if i can help in any way in the future

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
NK
NATHAN A KLEIN
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