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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

LE
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Larry E.
Phoenix, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Engine Light Problem
Brought my car into the service because the engine light appeared on my dashboard. Norm and his team
diagnosed the problem and made all needed repairs the same day. Excellent service along with competent
and professional employees.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/22/2019 12:41 PM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My latest experience
Great customer service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2019 02:05 PM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CL
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Cheryl L.
Phoenix, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Can always rely on great service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2019 09:26 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Norm was great. He was very helpful and informative. I only have one issue, and it doesn’t have to do with Norm. When I arrived for service, Norm informed me that there was also a recall associated with my engine. Shouldn’t Hyundai be informing their customers of these recalls, instead of customers coming in for different reasons and finding out by accident?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/19/2019 01:36 PM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

Recall notices are mailed through department of motor vehicle records and sometimes can take time to catch up with owners.  We are sorry you didn't get a notice sooner, but we are really glad Norm was able to identify and address it for you during you visit.

Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DC
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David C.
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/18/2019 08:44 AM

Thank you for the great review.

We are happy to be your Hyundai daeler and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Did necessary work as promised at a fair price
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/17/2019 12:59 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BI
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Bryan I.
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Coolest cats in town.
Went in for an oil change/tire rotation and drove home with a new car! Sales team was able to put me in a new car and better my deal thru Hyundai with better financing! There truly is "no bull" when you deal with the guys at Earnhardt Hyundai!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/17/2019 01:03 PM

Technically we did change the oil, and filter, and tires, and engine, and...

Congratulations on your new Hyundai!  We are very happy to be your dealer and we look forward to being here for you for all the years, miles, oil changes, and new cars to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
They do a great job in a timely manor!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/17/2019 12:58 PM

Thank you for the wonderful review.

When you're here, you're family.  We are so happy to be your family's Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RS
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Robert S.
Fountain Hills, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I am always greeted warmly; my service adviser is professional, friendly, informative.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/14/2019 12:56 PM

Thank you for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BP
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Bertha P.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Every time we bring the car for service we are always greeted with a smile and a friendly staff. The car has been always completed on time and delivered spotless clean.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/13/2019 03:40 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
FD
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Frank D.
Glendale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly people
Friendly people
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/13/2019 12:46 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SO
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Suzanne O.
Fountain Hills, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Good
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/13/2019 12:46 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JW
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Joseph W.
Cave Creek, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
in for oil change and wash
in for burned out signal bulb. Norm was wonderful, professional, honest, helpful yatta, yatta not enough words to describe our pleasure with the dealership, service people, etc
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/13/2019 12:45 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JM
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Jill M.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
dead battery
Staff and knowledge are superior
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/08/2019 08:22 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WR
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William R.
Scottsdale, AZ
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great customer service
this dealership has great customer service & very friendly staff.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/06/2019 10:05 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AB
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Andrew B.
Scottsdale, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Third Elantra and always use Earnhardt Hyundai Service
I do like the cars and the sales department, but the service techs are what keep me coming back.

It's easy to schedule an appointment. They send a reminder. They are always on time. They quote the exact cost and it's never higher, but often lower. If there is a coupon applicable, they will dig it up and apply it without asking.

The cars run great and I trust the service to these amazing techs.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/06/2019 10:05 AM

What a fantastic review and recommendation - thank you so much!

It is our absolute pleasure to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BB
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Brett B.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Kindness and service
Norm always does a great job. I was surprised at how long it took to get my car back. But Norm explained it to me clearly and everything worked out well.
Thank you
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/05/2019 08:15 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
JW
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James W.
Phoenix, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service visit, May 31
They did a fine job. I had an appointment at 9 AM, they immediately got me signed in an arranged for the driver to take me back my office. The called when it was done and I picked it up. The service was all warranty work and there is no charge for anything even placing a shim on the battery post because I had to replace the battery with an American version rather than the metric post version that was the original equipment. When I replaced the battery, I was not aware of this and I was enlightened by your service representative who explained the situation to me. Things like this give me a sense of confidence that they do a good job in looking after my car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/04/2019 11:35 AM

Thank you James for the wonderful review and recommendation.

We are very happy to be your family's Hyundai dealer for both your Hyundais and we look forward to being here for you for all the years, miles, and Hyundais to come.

Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DG
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Darin G.
Peoria, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service in the valley!
Great service, honesty and integrity.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/04/2019 08:06 AM

Thank you for the awesome review.

When you're here, you're family.  We are very happy to be your dealership and we look forward to being here with you for all the years, miles, and Hyundais ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient and polite.
They take the extra effort to do a great job. They understand what the word, "service" actually means.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/04/2019 07:56 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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