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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

AS
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Alan S.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service - Quality Work
Highly recommend Earnhardt Hyundai to anyone thinking about purchasing a car. The purchase experience was excellent as is the service department. Have had three Hyundai’s services at Earnhardt and can attest to the quality of the work and the expertise of the service advisors including Norm Rosen and Ricardo Garcia. ⭐️⭐️⭐️⭐️⭐️
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/27/2018 07:42 AM

Thank you for the amazing review and recommendation for Norm Rosen and Ricardo Garcia from our advisor team.

We are very happy to be your Hyundai dealer and we look forward to serving you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RH
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Robert H.
Fountain Hills, AZ
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick battery replacement
Organized, courteous and professional
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/24/2018 07:34 AM

Thank you for the 5-star review.

We are happy to be your Azera dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JR
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Judy R.
Scottsdale, AZ
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Norm Rosen takes very good care of this old woman!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/22/2018 07:50 AM

Who's an old woman?

Not you surely!  Thank you for choosing us - we are very happy to be your Equus dealer and we look forward to being here for you for the many more years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
EO
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Edward O.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reasonable, Accessible and Nice Waiting area
I came in for my 15K service. They got started right away since I was waiting. I brought my laptop and used the free wi-fi so I could work. It was a comfortable and painless experience. I also thought what they charged was very reasonable.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/21/2018 06:55 AM

Thank you very much for the great review and recommendation.

We are happy to be your Genesis dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Received great service from Norm.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/20/2018 07:48 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lyman S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
2011 Sonata Service
Excellent all-around service as per usual with Earnhardt Scottsdale North Hyundai!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/20/2018 07:52 AM

Thank you Lyman for the wonderful review and facebook posts.

It is always nice to hear from our multiple Hyundai families.  It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
FA
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Fausto A.
Cave Creek, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Reasons for our satisfaction
We have purchased our excellent Hyundai Santa Fe' Sport 2013 at Earnhardt North Scottsdale and since then all the regular maintenance services have been performed there.
We always found the same friendly reception, the same kindness of your personnel, the same efficiency and punctuality. and a very comfortable waiting place.
We sincerely appreciate your services and we will certainly remain your loyal clients.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/20/2018 07:51 AM

What a wonderful review - thank you for that and thank you for your loyalty over the years.

It has totally been our pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KP
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Karen P.
Cave Creek, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
THE STAFF at Earnhardt Hyundai North Scotsdale
I feel valued as a customer.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/14/2018 07:05 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SB
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Steven B.
Scottsdale, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Norm was excellent on the phone and in-person, and the service was even better than anticipated.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/12/2018 02:16 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GM
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George M.
Peoria, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Vehicle service
Excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/07/2018 12:39 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
ER
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Edgardo R.
Scottsdale, AZ
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and great experience
I am an owner of a Sonata and I decided to upgrade to the new Genesis G70. The experience was excellent and our salesperson, Kyle Frame, was extremely knowledgeable and useful during the entire process. Every single step went smoothly. The follow up was amazing!! High remarks to the entire staff and for an amazing car!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/07/2018 12:54 PM

Congratulations on the new G70 - What an AMAZING car!

Of course your Sonata Hybrid was pretty special too.  We have been very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PS
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Paul S.
Scottsdale, AZ
2015 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
verified customerVerified Customer
Category: Service
Problem Solved
Mike Southern, the service manager was very helpful in helping resolve my issue and graciously offered me a free wheel alignment at my convenience.
Earnhardt is an excellent dealership and I have recommended it to several of my friends who have expressed interest in the Genesis.
Recommended
Employees worked with
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NORM ROSEN
PS
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Paul S.
Scottsdale, AZ
2015 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
verified customerVerified Customer
Category: Service
Problem Solved
Mike Southern, the service manager was very helpful in helping resolve my issue and graciously offered me a free wheel alignment at my convenience.
Earnhardt is an excellent dealership and I have recommended it to several of my friends who have expressed interest in the Genesis.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/04/2018
Service Type: Maintenance
Category: Service
Not satisfied
The problem I went to the dealer for has not been resolved to my satisfaction
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/06/2018 07:54 AM

Thank you Paul.

We will continue to investigate a resolution.

It has been our pleasure to be your Genesis dealer through multiple Genesis vehicles now and we are truly committed to your satisfaction.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JZ
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Jennifer Z.
Phoenix, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Best customer service. Always go he extra mile.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/06/2018 02:21 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Earnhardt Hyundai service experience.
The entire process was very pleasant. I felt like I was the only customer. The staff couldn't have nicer !!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/04/2018 10:36 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BB
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Brianna B.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
By far the nicest Hyundai Dealership I have ever been to. Norm provided excellent service and support. I highly recommend this location.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/04/2018 10:24 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AH
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Allison H.
Phoenix, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service from Mike Southern
Mike Southern is a pleasure to work with. He always goes above and beyond (like helping me with my car seat and getting on the ground to get a picture for my insurance). Mike exemplifies customer service and is the reason I will continue to go to Hyundai for service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/04/2018 10:22 AM

Thank you for the wonderful review and recommendation.

It is our pleasure to be your family's Hyundai dealer for all your vehicles and we look forward to being here for you whenever you need us - car seats included.

Thank you again for the great review and we'll see you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DF
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Diane F.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient and polite.
Service personnel knew exactly what was wrong and were prompt in fixing the problem.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/04/2018 10:17 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JR
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Judy R.
Scottsdale, AZ
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm Rosen
Wonderful service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/30/2018 03:03 PM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BL
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Bonnie L.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
My Review
Always on time and very helpful. They always do an excellent job.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/26/2018 10:40 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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