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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

HA
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Hannan A.
Phoenix, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The best
Excellent service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/05/2018 10:04 AM

Thank you Hannan for the excellent review.

We are happy to be your new Kona dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality and Attentive Service, Comfortable and Clean Facilities
Service was easy to schedule at a time convenient to me. Service Associate was polite, friendly, efficient. The work was completed in estimated time frame . My battery tested low and they took the initiative to replace it under warranty. Waiting area is very comfortable, clean, and pleasant.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/05/2018 07:39 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RS
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Robert S.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The technicians and service staff are top notch. I work with Norm in customer service, and he is outstanding to deal with.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/30/2018 12:16 PM

Thank you for the great review and recommendation for Norm Rosen your advisor..

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KK
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Karekin K.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Above and Beyond
The service department at this Scottsdale Hyundai always exceeds my expectations. I have owned many luxury cars before, but the treatment and Service I get for my Geneses is a cut above all other brands.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/29/2018 08:06 AM

Thank you for the wonderful review.

We are very happy to your Genesis dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
True Customer Care
Excellent customer service and great communication
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/29/2018 08:05 AM

Thank you for the excellent review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LP
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Lawrence P.
Sedona, AZ
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership.
Everyone at the dealership is friendly and professional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/27/2018 09:53 AM

Thank you for the graet review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WD
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William D.
Cave Creek, AZ
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceptional Hospitality and Work from Service Department
As always, courteous, friendly, and professional service experience. I have come to look forward to my service department visits and always bring my laptop and enough desk work to make it a very productive time. Good Internet speeds along with fresh coffee, bagels, fruit cup, and sweet breads enhance the wait and make time time "fly by", so much that I often remain in their lounge so I can finish my "desk" projects! Thanks for making keeping my car maintained a happy affair!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/27/2018 09:55 AM

What an amazing review - thank you!  We are very glad you so enjoy our service.

Thank you for choosing us to be your Azera dealer and we look forward to being here for you for all the years, miles, and 'desk projects' to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DS
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Diana S.
Phoenix, AZ
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Impression of the whole incident.
When I first called into the service guy I had to repeat myself two to three times. It was like he was distracted and he was. He sped me through the process hurriedly and as I said before, he told me it would take four hours. After five, I called and an hour later he called back. Kind of unsettling. In contrast the shuttle drivers were both very friendly and nice. They made the rides pleasant. Kudos to them.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/25/2018 09:21 AM

Thank you for the positive review.

We appreciate your feedback and work to improve for your next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KS
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Karl S.
Mesa, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm is the best!
I have always taken our cars to Earnhardt for service. Norm has been there as long as I can remember and he always takes good care of us.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/25/2018 04:38 PM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for all the years, miles, and Hyundais ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DJ
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Daniel J.
Scottsdale, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Better than most of the other dealers on the FLW strip
Norm Rosen, was my Service Advisor. He was very professional and took care of me expeditiously.

The dealership would be more credible if it followed the Hyundai recommended service menu in the manual.
In some areas, they try to do their own thing.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2018 03:36 PM

Thank you for the wonderful review and recommendation.

We are always happy to service your vehicle as you see fit and while we won't always agree with the manufacturer minimum requirements in our climate, where we vary from Hyundai is only because our climate and conditions are so severe.

Out job is only to help you enjoy as many trouble free years and miles as possible in your Hyundai.

Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DC
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Dan C.
Cave Creek, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic Crew!
My regularly scheduled service was outstanding as usual! Norm was efficient, courteous and professuonal. A shout out to Michael who helped me last time, as well! Very well-run dealrshio!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2018 03:31 PM

Thank you for the amazing review.

We are glad our team has made your time with us memorable and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Mesa, AZ
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2018 09:55 AM

Thank you for the positive review.

:)

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Even without an appointment
I went in with my fleet vehicle around 3 pm and did not have an appointment, Norm took great care of me!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2018 03:28 PM

Thank you for the 5-star review and recommendation for Norm Rosen your advisor.

We are happy to be your Car Care Express dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PB
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Pamela B.
Phoenix, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The sales and service departments have always been helpful and courteous. I have never had to wait beyond the allocated time for the service to be completed. Highly recommend this dealership.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2018 03:27 PM

Thank you for the great review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SM
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Susan M.
Scottsdale, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mrs
Timely. Efficient
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2018 01:03 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TO
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Tom O.
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and Quick
Easy to deal with and very accommodating
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/17/2018 04:55 PM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
VR
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Virginia R.
Scottsdale, AZ
2003 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Norm Rosen was great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/17/2018 08:43 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AS
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Arthur S.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Dead battery
Called and Earnhardt took care of it immediately.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/16/2018 09:46 AM

Dead batteries always happen at the worst times.

We are glad we could get you in, get you out, so you could get back to your life.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PS
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Pamelee S.
Scottsdale, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Waiting Space
Setting and snacks/beverages + 2 different TVs
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/16/2018 09:44 AM

Thank you for the great review.

We are happy you enjoyed our lounge, thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RM
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Raymond M.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great People. Easy to work with. Very Professional.
They have accommodating schedules that fit my schedule. The service department is easy to work with. Very nice folks in the dealership as well. Prices are very fair. They have me repeat business!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/13/2018 08:08 AM

Thank you for the awesome review.

We are happy to be your dealership and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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