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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

BB
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Barbara B.
Phoenix, AZ
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional, comfortable, helpful, efficient
I always have a pleasant experience when I bring in my Tucson for regular maintenance.
The only complaint I have is that I still haven't received a call back regarding my passenger window and whether the warranty company is going to authorize fixing the button for the window, and it's possible that I have received a call and just don't realize it.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2018 07:46 AM

Thank you for the 5-star review.

Although your aftermarket warranty company was closed on the Saturday when you were here, we have followed up.  Norm will reach out to review what they said and we'll have you back in to sort out that window switch.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MR
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Marili R.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality service
Good service and doing some extra mile ! Thank you so much!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/02/2018 02:59 PM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent service!!!!!! Norm Rosen is the best.
I love my car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/02/2018 09:26 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AM
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Annika M.
Scottsdale, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and honest
Norm was great!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/02/2018 09:31 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MV
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Michael V.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
General Service
As always great service easy drop off and on time return of my car clean and friendly service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/02/2018 09:45 AM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JB
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Joanne B.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First Class Service
This facility is tremendous. Scheduling is easy, you are greeted immediately upon arrival. Service adviser goes over order, work is done in a very timely manner and reviewed upon completion.
I usually wait for my car, so am happy with the clean, modern waiting room with many amenities. The attitude of staff is friendly and professional and instill a feeling of confidence for the customer.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/02/2018 09:46 AM

Amazing review - thank you!

It is our pleasure to be your dealership and we appreciate all your loyalty over the years.  Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lorraine S.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Santa Fe
I love the great service and that everyone in the dealership makes you feel a part of their family.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/27/2018 08:46 AM

Thank you for the wonderful review.

We have been happy to be your Hyundai dealer for many Hyundais now.  Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Promt service and attention to detail
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/27/2018 08:46 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
I was treated with respect.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/27/2018 08:47 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JC
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Jordan C.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I appreciate these guys!
First time at this service center, just moved here from New Jersey. I called before I went in and spoke with Norm. I asked if they accept walk ins, and Norm said come on in and ask for me and I'll take care of you. Maybe an hour later my oil change was done and they hooked me up with a car wash! Awesome place! The waiting area is spacious and clean. Everyone there was pleasant and easy to talk to. I highly recommend Earnhardt Hyundai North Scottsdale! Thanks again guys!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/26/2018 04:57 PM

Thank you, what a wonderful review!

We have to say, you sure did pick an exciting time to move to Arizona - Summer is coming!   Now summer won't be the best time to call back to new Jersey and brag about the weather, but wait until October, November, December...

Welcome to the valley and we look forward to being here for you whenever you need us, thanks again for the great review and we'll see you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GP
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Glynis P.
Scottsdale, AZ
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent facility and warm welcome
I had a lovely visit when bringing my 2018 Hyundai Tucson to the dealership. Norm gave us a timeline and it was on par with the time that it took to get our service done. I was a little upset when I got home and found out that the smart lift gate was not working since I had not had any issues prior. I called Norm to ask if something had inadvertently been disconnected or if there was a quick fix over the phone after I went through the manual and verified that all settings were turned on properly. Norm advised that he would not be able to diagnose the issue over the phone and I would need to bring it in which was not convenient as we were leaving for the summer the next day. UPDATE: The smart gate started working again after 2 days of being on the road. Unsure what tripped it or what happened but it is something I will keep an eye on to ensure there is nothing glitchy going on. All in all, great facility and great customer service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/26/2018 04:52 PM

Thank you for the excellent review (and update of course).

We are very happy to be your dealer and we look forward to serving you for many more years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
EM
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Elizabeth M.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent professional attitude and service!!
Norman is great at the Scottsdale FLW center!
Professional and curteous and very much a
Delight!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/26/2018 05:00 PM

Thank you or the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TH
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Thomas H.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai...... Genesis experience GREAT!
Great purchasing experience and service team and facilities are great!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/25/2018 07:50 AM

Thank you for the great review.

We are happy to be your Genesis dealer for sales and service and we'll look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AT
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Andrea T.
Scottsdale, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Excellent customer service and effort to make sure the wait time is as short as possible. They fit me in and completed the work, including an oil change, in my emergency situation.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/23/2018 08:46 AM

Thank you for the excellent review.

We are glad we cold help during your emergency and we'll look forward to helping again whenever you need us.  Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JM
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Janna M.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly customer service
Never been to this dealership before but had recalls that required tending to. Customer service was friendly and accommodating, service to my vehicle was performed well. Everyone had a smile!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/23/2018 08:42 AM

Thank you for the great review.

We are glad we could help with your recalls, and if there is ever anything else we could do to help you keep your Santa Fe in top shape, please let us know.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Sonata service
On time. Great customer service. Comfortable waiting area
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/22/2018 08:05 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PT
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Peter T.
Phoenix, AZ
2012 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Clean and friendly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/18/2018 10:47 AM

Thank you for the positive review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KL
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Kathy L.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service for my 2015 Genesis
Norm, our service writer is always a pleasure to deal with. He always goes beyond what other dealerships have done in the past. He actually cares that you have a great experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/11/2018 08:18 AM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly, professional and courteous
Norm Rosen service advisor always professional, accommodating
and friendly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/09/2018 10:03 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Fountain Hills, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Solid service
They were fast, professional and, obviously, knew my car inside and out.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2018 05:00 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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