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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

RW
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Robert W.
Scottsdale, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very satified with Earnhardt Hyundai North Scottsdale
I find everyone courteous and helpful. All service is performed in a timely manner
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2018 05:02 PM

Thank you for the wonderful review.

Many Hyundais now, it has been our pleasure to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JW
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Julian W.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
A great experience!
I had to come in unexpectedly without an appointment! I was treated kindly and with respect!
The problem was handled quickly!Thank you for a wonderful experience!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2018 08:37 AM

Thank you for the wonderful review.

We know how unexpected suprises with your car can change your whole day, we're glad we were able to help get you in, get you out, and get you back to  your life.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KH
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Kim H.
Phoenix, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
On time service. You keep track of what needs to be serviced.
Top notch customer service. Top notch car service. Your dealership exceeds all of my expectations.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/06/2018 09:52 AM

Thank you for the excellent review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Like the breakfast eats
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/06/2018 08:24 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving (eats) again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NB
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Nathan B.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Costumer Services
Norm Rosen from services was so friendly and professional. Thank you for your great level of services.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/01/2018 04:27 PM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Advisor (but annoying follow-up phone call)
Service Advisor Norm Rosen is always a pleasure to deal with -- efficient, personable, and thorough.
(My only negative with dealership are the follow-up phone calls to confirm whether I'm satisfied with the service. We receive dozens of "junk" calls daily, and the latest from Earnhardt yesterday interrupted a much-needed nap! Totally unnecessary and annoying! Please stick to e-mailed survey requests only.)
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/01/2018 04:25 PM

We're sorry we interupted your nap and we certainly would never want to be a junk call.

Thank you for the great review regardless including the recommendation for Norm Rosen your advisor.  We'll make a note to follow up via email in the future and hope you catch some Zzzz's.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RP
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Rosalie P.
Phoenix, AZ
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm is Great
Always greeted and spends time covering all service needs. Also points out good recommendations
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/01/2018 04:23 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hybrid dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LG
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Leonard G.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Feedback
The service waiting area is friendly and Norm Rosen is very professional .
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/31/2018 01:47 PM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BB
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Brett B.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Kindness and attention to detail.
I was able to get an appointment quickly. In and out with the hour.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/31/2018 10:21 AM

Thank you for the great review.

We're glad you enjoyed our Car Care Express service.  We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AH
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Alan H.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service appointment
Work fast, completed as needed.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/30/2018 08:20 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JM
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Jill M.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
check up
You are the best!! Quick in quick out and very friendly staff
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 12:12 PM

Thank you for the amazing review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JS
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John S.
Mesa, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
They always hook you up with a coupon, great staff, great job, shuttle to work there and back if you need it and wonderful selection for breakfast. Very impressed
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 11:45 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DW
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David W.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisified Service Customert
Easy to schedule, quick complete service, suggestions and recommendations for future service dates and not pushy
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 11:50 AM

Thank you for the great review and tweet.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
FA
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Fausto A.
Cave Creek, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Full satisfaction from arrival to departure.
As I always declared in my reviews after each one of my previous visits for the periodical servicing of my Hyundai Santa Fe', i am very satisfied for the following reasons:

1) Courtesy of your personnel
2 } Punctuality , precision and efficiency of your service
3) Pleasant and comfortable atmosphere of your premises
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 11:50 AM

Thank you for this perfect review.

We try to make sure all of our customer have the same experience you describe.  We are very happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DM
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Daniel M.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norman is the man
It's very simple " I Trust Norm""
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 12:15 PM

Norm is the man - and we trust him too!

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JA
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Joseph A.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Norm was very professional and had my service completed in a timely manner
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 11:50 AM

Thank you for the 5-star review for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CS
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Charles S.
Box Elder, SD
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recent service visit
I love this dealership, been a client since they were on Hayden. They are on time, do things as promised, and make waiting a pleasurable experience with beverages, snacks, and comfortable chairs. Plus my service representative Norm is the best, always smiling and helpful.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 11:52 AM

Thank you for the wonderful review.

It is always nice hearing from our longtime customers like you.  We are very happy to be your Equus and Genesis dealer and we look forward to being here for you for all the years, miles, and vehicles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CC
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Claudia C.
Phoenix, AZ
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service and have coffee and stuff to eay
I was very pleased with the service and had a problem and they fixed for me at not cost I was happy
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 12:06 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LM
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Liz M.
Scottsdale, AZ
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I liked being met as soon as I drove up and given directions on where to go... also with a friendly hello.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 11:31 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My service appt went well
My service appt went well
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 11:46 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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