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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

NS
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Norm S.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm in service and Jimmy in sales
These two MEN are the best.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/23/2018 09:43 AM

Thank you for the great review and recommendations for our teammates Jimmy Tonelli and Norm Rosen.

We are happy to be your dealership and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall visit
Recall fixed faster than expected.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/22/2018 12:35 PM

Thank you for the positive review.

We are glad we could help and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SF
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Steven F.
Cave Creek, AZ
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Without an appointment, received immediate, prompt service while waiting a short time in their
nice lounge.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/22/2018 12:36 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
EV
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Ed V.
Phoenix, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great People!!
Never had a bad experience at Earnhardt Hyundai
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/20/2018 03:20 PM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DS
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Deborah S.
Scottsdale, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Earnhardt Hyundai North Scottsdale
Honesty and service. They do it they say they’re going to do, and then do a little bit more.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/17/2018 08:02 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SP
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Sharon P.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
I was thoroughly pleased with the prompt efficient service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/16/2018 02:40 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager
 

Employees worked with
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NORM ROSEN
AO
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Abby O.
Phoenix, AZ
2013 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Not happy, I will never go back
I was planning on purchasing 2 vehicles but after this last visit, I will not return to the Scottsdale location
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/16/2018 10:46 AM

We are definitely not accustomed to receiving reviews like this, and we are certainly sorry you feel this way.

We will reach out directly to address your concerns.  

Our records only indicate that this was your first visit here in 90,000+ miles on your Santa Fe.  In addition to two older small recalls, we peformed extensive air conditioning and computer diagnosis all at no charge to you as a goodwill "Welcome to Earnhardt" gesture.

Our intention was to take extraordinary care of you, your vheicle, and your concerns.  We are sorry we missed the mark.  We will be in touch.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
EG
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Enrique G.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
EVERY THING!!!!!!!!!!!
fantastic!!!!!!!!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/16/2018 12:38 PM

Thank you for the excellent review!

We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
EZ
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Esther Z.
Scottsdale, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The friendly waiting room and Great Staff
It's so pleasant to sit and wait for my car....including the bagels, cream cheese, muffins and coffee!! Thanks for making an expensive visit very comfortable....and Kudos to your check in staff. Mine was perfect!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/14/2018 12:06 PM

Thank you for the wonderful review Esther.

We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm the service was great
Great service person
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/12/2018 05:13 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Mesa, AZ
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Consistent professional service
Service dept has been great. Knowledgeable and get things on time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/12/2018 05:12 PM

Thank you for the wonderful review.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Tempe, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Overall Excellent Service
No complaints at all.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/09/2018 02:09 PM

Thank you for the excellent review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JC
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Jesse C.
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone is very friendly and clean building
It would be nice if I can receive parts that wasn't damaged so I don't have to keep coming back for the same problem talkin about my reverse tail light lens it's been a hassle so far
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/09/2018 09:29 AM

Thank you for the 5-star review.

We're right there with you, sometimes we want to shake the person on the other send of the boxes that come our way and ask if they are possibly serious sending that part in that box.  We keep pushing and things have improved, but we're sorry we've had issues with the tailights.

Still we are happy to be your Genesis dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DM
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David M.
Scottsdale, AZ
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Transparency and Communication
Everything is clearly explained and communication is crisp and to the point.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/08/2018 04:07 PM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
HC
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Harold C.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and friendly
Fast and friendly
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/08/2018 04:05 PM

Thank you for the great review and recommendation.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MB
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Mary B.
Cave Creek, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm is the Service Provider to ask for!
Norm can handle ANY situation! He is always busy with clients for a good reason! He LISTENS and follows through. I know other owners that have gone to him and he came highly recommended!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/07/2018 03:23 PM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SM
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Scott M.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service 2013 Elantra
Brought in my car for 1 recall and oil/lube on a Saturday. Was informed there was actually another recall I wasn`t aware of. Representative gave me a coupon fir the oil change ?. Car was ready in a much shorter time than promised. Very happy with the service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/07/2018 03:22 PM

Thank you for the wonderful review.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TH
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Thomas H.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
a Dealership that Treats It’s Customers with Respect
Great service and sales department. Sales management are straight shooters. With four Hyundai
Dealerships in metro Phoenix chances are good that they can find the exact car you are looking
For.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/07/2018 03:24 PM

Thank you for the wonderful review.

So many years and Hyundais now, it has been our pleasure to be your family's Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AC
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Antonio C.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great Service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/07/2018 07:07 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come (if you do not end up in a company car here soon).

Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JL
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Joan L.
Fountain Hills, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm was great
Norm too good care of me (and my car). I like the service here better than where I bought the car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/07/2018 07:08 AM

Thank you for the wonderful review and recommendation for Norm Rosen.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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