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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
Scottsdale, AZ
2017 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great except for a 3 hour wait w/o updates
This is a great place - just a blip in communication this time, during a 3 hour wait.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/07/2018 07:05 AM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Great service, high praises to service adviser Norm Rosen.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/06/2018 03:06 PM

Thank you for the 5-star review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JB
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Jerry B.
Alamogordo, NM
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
A friendly and professional place
My wife and I found Earnhardt Hyundai by accident. We were driving in the area and decided to stop in for some information. We found the sales personnel to be friendly and knowledgeable about their product. We had been to other dealerships and were very disappointed. A week or so later, we were ready to buy and we returned to Earnhardt Hyundai. We live in Alamogordo New Mexico, a two day drive.
I wanted the first servicing of our new car done where we bought it, and we did. The service department was just as good as the sales department. I keep looking for something to complain about, but to date, I can't anything.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/06/2018 07:24 AM

Thank you for the wonderful review.

It is a huge compliment that given all your other choices you chose us.  We are happy to be your Arizona Hyundai dealer and whenever we can be of assistance throughout your ownership please feel free to contact me directly.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NC
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Norris C.
Queen Creek, AZ
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
verified customerVerified Customer
Category: Service
Awesome service
I recommend them to anybody that wants awesome service Patriot the people great there and their service department is awesome they do a very good job and promptly I have been going there for years
Recommended
Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks again!
The group at Earnhardt always takes great care of my service needs and the convenience they provide of shuttling me back and forth to my place of work is a great bonus, particularly when my requests are sometimes very early (7am) in the morning. Thanks everyone!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/05/2018 09:05 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AH
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Abdul H.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
Friendly service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/05/2018 09:05 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RD
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Rod D.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean
Very busy. Clean.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/03/2018 08:56 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NC
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Norris C.
Queen Creek, AZ
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
verified customerVerified Customer
Category: Service
Awesome service
I recommend them to anybody that wants awesome service Patriot the people great there and their service department is awesome they do a very good job and promptly I have been going there for years
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/02/2018
Service Type: Maintenance
Category: Service
Service department
People in the service department could be a little bit more respectful
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/03/2018 08:55 AM

Thank you for the feedback Norris.

Many years, many Hyundais, we certainly do respect you and we're sorry this visit did not meet your expectations.  I will reach out directly to review your concerns.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RM
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Roger M.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
MAINTENANCE OF MY VEHICLE
As always, the service/maintenance of my Tucson was super. Norm, the Service Rep, was extremely friendly and helpful in explaining what was due for maintenance on my 2016 Tucson. Though turn around time for the maintenance on my vehicle was a bit slow the day I brought my Tucson in for service, I tolerated the waiting time because of the relaxing atmosphere and bagels in the waiting area. The only down side to my experience was the poor (I would say VERY POOR job done on washing my vehicle after it was serviced. Frankly if you're going to offer the "Car Washing Service", then for cry'in out loud....do a good job. Gee, a quarter of the Tucson wasn't even washed and I'm not sure the dog gone vehicle was even wiped down.)
But as always, the important part of this visit....maintenance of my Tucson, was done in a professional fashion.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/03/2018 09:00 AM

Thank you for the 5-star review despite the poor wash job done this visit.

Norm will reach out to extend a rain check to you on the wash and we'll make sure it is perfect when you leave this time.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GM
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Gerard M.
Cave Creek, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service calll
Norm is excellent at giving great customer satisfaction
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/01/2018 03:12 PM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Mesa, AZ
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great Service, Norm and Jason are both a great help and make sure everything is taken care of.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/01/2018 03:11 PM

Thank you for the great review and recommendations for Norm and Jason.

We are happy to be your Veloster dealer and we look forward to seeng you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CS
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Charles S.
Box Elder, SD
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly people, like my service guy Norm.
It is a clean, lovely facility. Love the wifi and TV. Oh and the coffee!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/28/2018 03:25 PM

Thank you for the wonderful review.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PK
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Prab K.
Scottsdale, AZ
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always friendly and accommodating!
I just had a small thing to fix, but was time sensitive. I just stopped in to see if they might be able to fit me in. Frank was great and gave me an idea of how long it would take and hit that time on the nail! These guys are great!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/28/2018 03:03 PM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MV
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Mike V.
Cave Creek, AZ
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
On time service
Friendly staff nice waiting room
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/28/2018 04:24 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RM
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Robert M.
Cave Creek, AZ
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Good Experience Overall
Made an appointment for this service, the first for my 2018 Santa Fe. Service was busy that day so it took a while to get my car in. Was grateful that they washed my car as part of the service but that added more time than I expected. I like that they have coffee and pastries available.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/27/2018 08:17 AM

Thank you for the positive review and feedback.

We like giving you back your vehicle cleaner than it arrived, whenver time becomes a issue we would be happy to offer a rain check.

Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Cave Creek, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
17sonata
Service is done as promised, and a comfortable area is available for waiting. Service personnel are efficient, and pleasant. Prices seem reasonable and quality of service seems above average.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/28/2018 04:40 PM

Thank you for the wonderful review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KT
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Karen T.
Mesa, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
KT at ELMAZ
As always my experience was excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/28/2018 03:23 PM

Thank you for the excellent review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JK
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John K.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service , prompt ,polite good waiting area
I have been using this dealership for many years why would I change from something that works so well ?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/28/2018 04:30 PM

Thank you for your loyalty and for the great review and recommendation.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MG
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Mary G.
Cave Creek, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and easy
I came in for recall service and the service man noticed there were two that I was eligible for and they both very quickly. The waiting area was comfortable and refreshments were provided. All staff were friendly and helpful.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/21/2018 06:45 AM

Thank you for the 5-star review.

We're glad we could help address the campaigns on your Elantra, we're here for you whenever you need us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Cave Creek, AZ
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
good service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/20/2018 08:06 AM

Thank you for the positive review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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