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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Norm is terrific...nice to have him back
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/19/2018 03:07 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm in service.
Great job Norm
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/19/2018 10:04 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BK
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Brianna K.
Simi Valley, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and East
Enjoyed how easy it was, the free Starbucks coffee and car wash was just icing on the cake. plesently surprised by the price, especially at a dealership.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/19/2018 09:19 AM

Thank you for the wonderful review.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DB
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Debra B.
Rio Verde, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt service
Good service - easy to make appt. Nice waiting area
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/17/2018 07:09 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SS
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Steve S.
Payson, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Service
We just purchased our 2014 Sonata and received the recall service. Norm our Service Representative took care of us was kind enough to have the console cleaned of wax to make it look brand new. Thank you so much.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/17/2018 07:10 AM

Thank you for the great review.

Congratulations on your new Sonata, we are happy to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Maintenance handled quick
Took my Santa Fe in for oil change and tire rotation, plus a recall. Done in a couple hours, notified me when ready, washed and vacuumed nice when I picked it up
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/17/2018 07:11 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RB
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Ralph B.
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
You got it all together!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/16/2018 07:18 AM

Thank you for the awesome review.

We are happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JM
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Jennifer M.
Scottsdale, AZ
2009 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly service by a trusted dealership
From scheduling to the service itself, very easy and friendly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/15/2018 11:58 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BJ
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Brandy J.
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service appt was great as always
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/15/2018 11:59 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm
Thanks Norm for a speedy fix
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/14/2018 12:09 PM

Thank you for the 5-star review and recommendation for Norm Rosen your advisor.

We're glad we were able to make a speedy fix for you and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SB
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Stephanie B.
Phoenix, AZ
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Superb customer service.
Took my car in to be serviced. I was extremely impressed with the customer service. This will now be my go to dealership. Customer for life .
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/14/2018 08:26 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you and your GT for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JR
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Jenifer R.
Phoenix, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and friendly service
I appreciate the speed in which my services were completed.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/14/2018 08:25 AM

Thank you for the -5-star review.

Car Care Express means we can do oil changes and more while you wait, our goal is always to get you in, get you out, so you can get back to your life.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change at Earnhardt Hyundai
Upon arrival for my oil change, I was immediately greeted and welcomed. My service advisor Norm, was very courteous and recommended some optional services. He then directed me to the waiting room which was very quiet and comfortable. After waiting a short time, my car was ready!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/12/2018 07:11 AM

Thank you for the great review and post on Facebook as well.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PS
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Paul S.
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Arrived early, politely greeted and car serviced in short order. Norm was excellent! Professional, polite and courteous!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/12/2018 07:09 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DK
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Dee K.
Phoenix, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Always get great service
Norm is awesome
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/12/2018 07:09 AM

Thank you for the awesome review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DS
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Danielle S.
Peoria, AZ
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
I always trust that my car is good hands at the dealership and receiving a coupon for a discount on the oil change is great!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2018 06:55 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MS
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Michael S.
Scottsdale, AZ
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Had my engine replaced out of warranty at no cost to me besides labor. Taking my car there for all my services in 5 years has proved beneficial.
Thanks guys!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/06/2018 10:34 AM

Thank you for the wonderful review and post on Google+ as well.

This certainly is a testament to one of the additional benefits of servicing your car with your dealer.

Kudos to Hyundai for their help at almost 115,000 miles very few manufacturers could be expected to step up the way they did.  We are glad we were able to successfully petition on your behalf and that your Veloster is ready to go for the next 100,000 miles as well.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KK
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Kelly K.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and Professional
I have bought all three of my cars from this Hyundia Dealership. Norm has usually been my service guy ever since I got my first Hyundia car back in 2007. I recommend this dealership and applaud their level of professionalism and quickness while servicing my vehicle.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/06/2018 10:21 AM

Thank you for the wonderful review and all your loyalty over the years.

We are happy to be your Hyundai dealer and we look forward to serving you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NP
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Nancy P.
Phoenix, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service Experience
Another excellent service experience from start to finish. A special thank you to Norm Rosen who was very helpful and informative and to Michael Southern who always makes this a great service experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2018 09:42 AM

Thank you for the excellent review and recommendation.

It is always nice hearing from our multiple Hyundai/Genesis families.  We are so happy to be your dealership and we look forward to serving you for all the years, miles, and new cars to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BW
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Bernice W.
Phoenix, AZ
2012 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is so great because of the employees.
I took the car in for 30,00 mile checkup maintenance and to have the radio fixed. They did a reset on the radio, but it has not solved the problem. When I put the car in reverse and then into drive, the radio and backup camera go out. If I hit the Bluelink button and then shut the blue link button off, the radio and backup camera comes on.. This is a problem that is progressing. I googled this problem on the internet and found a lot of other customers that bought the 2012 Sonata are having the same problem. I E-mailed the Dealership about this but have not had a response. This needs to be fixed before the whole GPS system goes down. I love this dealership and the service I have received in the past has been excellent.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2018 09:35 AM

Thank you for the great feedback on our team.

We are sorry to hear that the hard reset on the radio and backup camera did not solve everything intermittent issues are always the hardest.  Of course it was working both before and after our reset attempt.

Norm will reach out to you directly and we'll come up with a new plan.  Although the factory warranty on that system ended years ago, your extended service contract will cover it for many more years and miles ahead, and we'll do what we can to find a final solution for you ahead of that.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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