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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

MR
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Michelle R.
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1st Servicing
I have a new leased Hyundai and this was the 1st oil change/service done to the vehicle.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/15/2018 02:48 PM

Thank you for the positive review.

We are happy to be your dealer and we look forward to seeing you again for your 2nd oil change.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SB
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Sandra B.
Fountain Hills, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Service
We are very satisfied with everything from Earnhardt Hyundai, and especially Norman Rosen, our service representative. He was very thorough and even hooked up our Bluetooth which no one could ever do for 3 years. Kudos to Norman.and Thank you.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/12/2018 10:29 AM

Thank you for the fantastic review and praise for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WS
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William S.
Tucson, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
On time, quick and precise service.
Very pleasant waiting area(s) and staff
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/12/2018 10:34 AM

Thank you for the 5-star review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NN
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Nima N.
Mesa, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great car, value, and customer service
Car works flawlessly. You'll be hard pressed to find more value and a lower cost of ownership and the service experience was easy, fast and courteous.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/12/2018 10:59 AM

Thank you for the GREAT review.

We are very happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SR
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Sheryl R.
Scottsdale, AZ
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Trade In
I traded my car in that day to purchase a new Santa Fe Sport
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/12/2018 09:58 AM

We thank you for the 5-star review and we hope you enjoy your new Santa Fe Sport.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JB
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Judi B.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service was good
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/12/2018 10:59 AM

Thank you for the 5-star review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SH
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Steven H.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm is the best!
This is my second time coming for a service with Earnhardt Hyundai and both times i have had Norm as my service rep. He has great people skills and seems like he really enjoys his job. Not the typical sales rep that I come to see most of the time at dealers.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/12/2018 09:58 AM

Thank you for the great review!

You are right about Norm, he loves what he does and we are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Reliable Service
The service department is always efficient and courteous. Dealing with them means no stress for me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/12/2018 10:33 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DB
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Dean B.
Phoenix, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No hassle purchase. No hassle service.
When I purchased my 2017 Hyundai Sonata at Earnhardt it was no hassle. I normally hate car dealers, but this was a very pleasant surprise.

I have now had it in for its second normal maintenance, and there has been no hassle with the service.

It’s easy to see why there are a lot of newer Hyundai cars on the streets of Phoenix with the Earnhardt stickers on them.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/12/2018 10:35 AM

Thank you for the great review and recommendation.

We love seeing the Earnhardt "No Bull" stickers on cars all over the valley as well.  We are happy to be your dealer and we look forward to serving you for all the years, miles, and vehicles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
ED
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Esmeralda D.
Phoenix, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm my service rep is so nice! I also enjoy that you provide a snack for early morning appointments.
I feel that the service dept. does a great job on my car, and I never feel ripped off or taken advantage of because I am a woman.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/09/2018 06:56 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BB
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Brandon B.
Phoenix, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I was leaving town for the weekend and I had to get some last minute service done, Norm my service writer was able to find a spot on a busy schedule to be able to service my vehicle before I left on my trip. they did a great job, finished on time and sent me on my way.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/13/2017 02:33 PM

Thank you Brandon for the great review.

We're glad Norm was able to help out and make sure you and your vehicle were ready for your trip.  It has been our pleasure to be your Hyundai dealer and we look forward to serving you for all the years, miles, and roadtrips ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I had to get in quick and get an oil change. Norm was able to sneak me in within his schedule and mine to make things work. He got me in and out quick with zero headaches!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/11/2017 08:41 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MD
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Mark D.
Phoenix, AZ
2002 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing as usual
Only place I trust to take care of my cars, my geni coup and Santa Fe, plus super experienced technicians who can work on other cars like my daughters Honda and my sons Ford
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/03/2017 07:59 AM

Thank you for the amazing review.

We are happy to be your dealership for all your cars, Hyundais and others.  It has not been many years and many cars and we look forward to being here for you for all the miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BF
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Bob F.
Scottsdale, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Brought the vehicle in for several "recalls". Made the appointment, was taken in on time, left vehicle, called to come and pick up in the afternoon AND FOR THE FIRST TIME "never had ANY ADDITIONAL CHARGES!!!" All employees were kind, available and considerate. Nice going.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/24/2017 02:02 PM

Thank you for the great review Bob.

No one wants surprises when they bring their car in for service, we're glad we could help with the service you needed and if we can be of assistance in the future, please let us know.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KK
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Kumar K.
Phoenix, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt service & the excellent customer service
Pleasant atmosphere & customer service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2017 08:37 AM

Thank you excellent review Kumar.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RR
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Robert R.
Phoenix, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always the best
Stopped in for service on our Santa Fe Sport. We were greeted at the door by a cheerful service writer, had us written up in no time.
The wait was short, the atmosphere friendly, and NO pressure to do unnecessary services or repairs. Always the best service. No reason to go anywhere else.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/17/2017 11:34 AM

What a wonderful review, thank you!

We're glad you enjoyed our Car Care Express service - oil changes and more while you wait.  Thank you for your loyalty and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MW
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Maria W.
Scottsdale, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The experience I have with the service has not change even to the recent service. The service i received is always excellent.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/17/2017 11:32 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MC
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Michael C.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great freindly service staff!
Robert Sandberg was fantastic in helping me out with my car!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/17/2017 11:32 AM

Thank you for the great review adn recommendation for Robert Sandberg your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KL
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KELLY/KEVIN L.
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, clean & convenient.
I enjoy having my car serviced at this dealer. They are very friendly. The waiting area is very comfortable.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/16/2017 09:56 AM

Thank you for the wonderful review.

We are happy to be your Hybrid dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/16/2017 09:55 AM

Thank you for the excellent review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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