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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

LH
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Lori H.
Phoenix, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always helpful and efficient
I've always had a positive experience with the service department. Norm is helpful and friendly and I appreciate the clean, comfortable waiting area. I trust the service I receive at Earnhardt Hyundai.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/05/2017 09:48 AM

Thank you for the wonderful review and recommendation for Norm Rosen both here and on Yelp!.

We are so happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CH
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Christina H.
Fountain Hills, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Highest level of service, bagels/muffins/ coffee added bonus when in a hurry. They always test me like I matter. Atmosphere is welcoming & meets business & personal needs.
I always do !!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/05/2017 09:48 AM

Thank you for the amazing review.

We are glad you enjoy our service and ammenities and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MV
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Michael V.
Phoenix, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The cleanliness of the facility including the shop.
This is the fifth Hyundai I have purchased over the past several years. The staff has always been very accommodating and I would highly recommend your dealership. ?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2017 04:29 PM

Well that is a glowing testimonial.

Thank you for your purchase and we promise to find someone to enjoy your Sonata while you ride off into the sunset in your new G80.

We are happy to be your dealership and we look forward to being here for you for many more years, miles, and vehicles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MW
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Maria W.
Scottsdale, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Excellent service provided and will definitely come back
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2017 03:55 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RH
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Robert H.
Fountain Hills, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous, professional service with work always done on time. Nice waiting area amenities, and always appreciate the car wash!
See above.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2017 09:01 AM

Thank you for the wonderful review.

We are happy to be your dealer and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
ST
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Stephen T.
Phoenix, AZ
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean and friendly.
Clean and friendly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2017 08:59 AM

Thank you for the positive review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GE
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Gordon E.
Scottsdale, AZ
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient and courteous
Pleasant waiting area. Courteous service people.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/30/2017 10:29 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RF
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Russell F.
Mesa, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always clean and pleasant surroundings.
I would absolutely recommend Earnhardt Hyundai for it's sales and service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/30/2017 10:12 AM

Thank you Russell.

It is always nice to hear from our repeat, repeat, repeat, repeat, repeat (I may be leaving out a few repeats here) owners.

We are so very glad to be your dealership and we look forward to serving you for many more years and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lyman S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Earnhardt Scottsdale Hyundai
On a par with perfect...can't be better than that!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/30/2017 10:13 AM

Thank you Lyman.

Perfection may be unobtainable but it will remain our goal.  Thank you for choosing us and we look forward to being here for  you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MB
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Minira B.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The place is not managed well
No
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/30/2017 09:55 AM

Thank you for the 5-star service review despite your sales concerns.

We are glad you like working with Norm and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service every time.
Norm is great to work with. I trust him.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2017 07:23 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JL
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Joan L.
Fountain Hills, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service from Norm
Will be using Earnhardt for service needs.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/27/2017 11:09 AM

Thank you for the great review for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DC
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Donald C.
Cave Creek, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience
The service was excellent- I was treated warmly, like a welcome guest, the work was completed in a reasonable time and done well!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/27/2017 09:52 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2014 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2017
verified customerVerified Customer
Category: Service
Customer Service Oriented
Very customer service oriented.
Recommended
Employees worked with
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NORM ROSEN
Verified Customer
Cave Creek, AZ
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff clean waiting area with snacks and water
Good place to service my car
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/24/2017 12:15 PM

Thank you for the great review.

We're glad you enjoyed our service and amenities and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2014 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2017
verified customerVerified Customer
Category: Service
Customer Service Oriented
Very customer service oriented.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/23/2017
Service Type: Maintenance
Category: Service
Service Department Sucks
Just like every other dealer. ....lie and charge way too much.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/24/2017 09:38 AM

This is certainly never our intent.

I would like very much to review your visit and learn how we can better serve you in the future.  I will reach out to you directly.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/26/2017 07:56 AM

Thank you for our conversation and for allowing us to find a solution for your concerns.

We are very happy to be your Genesis dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SP
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Sam P.
Scottsdale, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you Norm Rosen
Please see my story. Thank God for Earnhardt Hyundai Nort Scottsdale. And most of all, thank you Norm Rosen.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/23/2017 07:32 AM

Thank you for the great review and post on Facebook and the special mention for Norm Rosen your advisor.

What a great story and we are very happy we could help save the day.  We're here for you whenever you need us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

original story:

Had no idea I would wake up to a dead battery Tuesday morning. I was able to jump my Elantra, which is just under 2 yrs old and drive it to the dealership. I think it was just before 7:00 AM and Norm Rosen was there to greet me. Of course I didn't have an appointment, but he did some research, made a call and told me that he would take care of it. Long story short, I was at work by 8:30 AM with a new battery in my Elantra. Thank you Norm. You're the best.

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
good place
good place
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/22/2017 01:25 PM

Thank you for the 5-star review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Routine maintenance
I would have given 5 stars but I asked them to please look under the car because I knew there were some of those plastic screws missing or broken. Service guy told me they were taken care of. When I inspected it at home it was not taken care of.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/21/2017 10:27 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick, fast, and easy.
I took my car over the weekend to get an oil change and the service department was very kind and they serviced my car in a less than an hour. I was very happy with the service I received.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/21/2017 07:35 AM

Thank you for the positive review and Yelp! posting.

We are happy to be your dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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