Business Solutions
SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
avatar

NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

RS
gravatar
Rebecca S.
Phoenix, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional and knowledgable employees. Clean showroom/office areas.
Yes, I have already. Several of my family members have also purchased cars from this location per my referral.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/21/2017 04:39 PM

Thank you for the great review.

Your referrals of friends and family is the highest compliment and we are very pleased to be your dealership.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
TG
gravatar
Tony G.
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and professional
In the two times I've been there for regular oil changes and maintenance, they've always been quick, nice and straightforward.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/21/2017 12:18 PM

Thank you for the great review and recommendation.

We are happy to be your dealership and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
RF
gravatar
Richard F.
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm is a great service coordinator and they have a great shuttle for ride to office
I like the fact that I drop off and am taken to work without hassle and I pick up at my conveince and everything is done
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/21/2017 12:18 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Earnhardt Hyundai North Scottsdale did great work for me.
Norm Rosen and the service staff at the Earnhardt Hyundai North Scottsdale dealership did a great job on my Hyundai Sonata.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/20/2017 07:45 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
WB
gravatar
William B.
Scottsdale, AZ
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Very good
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/18/2017 08:02 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
RG
gravatar
Robert G.
Scottsdale, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Legendary Customer Service!
Yes...of course. My friends and son are all customers.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/17/2017 09:42 AM

Thank you Robert.

We are very happy to be your Genesis dealer, and the Hyundai dealer for your friends and family these many years now.  We really appreciate your loyalty and we look forward to serving you for many more years, miles, and vehicles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Phoenix, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Treated well
Since my wife and I bought our Sonata we haven't felt cheated or ripped off once by the service department. This is a GREAT thing! Keep it up Hyundai!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/17/2017 09:05 AM

Thank you for the great review.

We are happy to be your dealer for sales and service and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and Friendly
Great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/16/2017 09:47 AM

Thank you for the great review.

We are glad you enjoyed our Car Care Express service, oil changes and more while you wait and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
JC
gravatar
John C.
Scottsdale, AZ
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always Satisfied
Service here is excellent. The people are friendly and knowledgeable and the lounge is well-stocked and comfortable.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/15/2017 08:38 AM

Thank you for the excellent review.

We are glad you enjoy our service and amenities and we look forward to seeing you and your Veloster again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
AP
gravatar
Aaron P.
Mesa, AZ
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
First Oil Change
I went to dealer for my first oil change and they did it in about an hour and even washed my car which was a pleasant surprise. I didnt know they did that. Of course, friendly service as usual.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/14/2017 08:19 AM

Thank you Aaron for the great review here and on Google+.

We are glad to be your dealership and we look forward to serving you and your Veloster for all the years and miles ahead.

Michael Southern
Service Managaer

Employees worked with
avatar
NORM ROSEN
Verified Customer
Phoenix, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great people to deal with
great job
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/13/2017 09:57 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2013 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I was hoping for a better outcome
Yes
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/06/2017 07:25 AM

Thank you for the feedback.

You are welcome to contact me directly, I know our detail department did what they could to remove the stains on your seats, if you would like a better outcome we could refer you to an automotive upholstery restoration company to see what solutions they may have.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
PF
gravatar
Patti F.
Fountain Hills, AZ
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As Ususal...A Good Experience!
As usual, a good experience....Easy to make an appt..this was not routine maintenance but rather an engine light indicator that required service. I called on Tuesday, got in on Tuesday and got the work done. No one likes to take their car into the shop for repairs but this was an easy process.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/03/2017 08:25 AM

Thank you Patti.

We appreciate the great review and recommendation for our service team.  We know life is busy and we'll always do our best to get you in, get you out, so you can get back to your life.

Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
CF
gravatar
Carol F.
Scottsdale, AZ
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Facility and Top Notch Service Team
The Earnhardt Hyundai North Scottsdale service team continues to impress me. Michael Southern, Norm Rosen and the rest of the team go above and beyond to make sure my service experiences are top notch. I have a high level of confidence that they will figure out the problem and fix it. A great team and a great facility make a great combination.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/02/2017 03:09 PM

Thank you Carol (and George).

It truly has been our pleasure to be your dealership over these many years and Hyundais.  We so appreciate your loyalty and we look forward to serving you for all the miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
BW
gravatar
Bernice W.
Phoenix, AZ
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Approval is 5 stars.
The staff is always friendly and eager to make sure you are satisfied. Any problems they find with the vehicle they are up front in making sure you understand what the situation is.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/02/2017 08:24 AM

Thank you for the 5-star review and great comments.

We are very happy to be your Hybrid dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
A
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/01/2017 10:13 AM

Thank you for the 5-star review.

A

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
Norm Rosen in the Service Department is terrific to deal with ...very professional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/28/2017 07:33 AM

Thank you for the terrfiic review and recommendation for Norm Rosen your advisor.

We are happy to be your Equus dealer and we look forward to being at your service again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
FV
gravatar
Freddie V.
Scottsdale, AZ
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Pleasant and efficient.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/24/2017 10:55 AM

Thank you Freddie.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
JH
gravatar
James H.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service focus
Norm is great. Coordinated my service needs and established a fun relationship with the customer!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/24/2017 10:13 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
JA
gravatar
Jami A.
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Everyone is is very helpful.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/24/2017 07:57 AM

Thank you Jami.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.