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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

MB
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Michelle B.
Scottsdale, AZ
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cleanliness and friendliness
Great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/23/2017 03:52 PM

Thank you Michelle.

We are happy to be your Hybrid dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MB
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Marian B.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people and clean facility
Very nice dealer
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/23/2017 11:21 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great people, great service, awesome dealership
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/21/2017 12:26 PM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JH
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Joe H.
Travelers Rest, SC
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People and Quality of Service
I would highly recommend Earnhardt Hyundai!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/21/2017 12:23 PM

Thank you for the 5-star review and recommendation.

We are happy to be your Genesis dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LK
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Lisa K.
Cave Creek, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lkubsch
Very courteous & friendly
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/20/2017 06:29 AM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
The staff was incredibly accommodating. I made a mistake scheduling my service and even though I'm sure my mistake was a huge inconvenience for the staff they didn't bat an eye. They were understanding, friendly, and accommodating.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/16/2017 10:33 AM

Thank you for the wonderful review.

Your visits are never an inconvenience as we are here to serve YOU.  We appreciate you choosing us and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GN
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Gerald N.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service With A Smile
Whenever I visit Earnhardt Hyundai North Scottsdale , the Service Reps are always pleasant. I have been dealing with Norm Rosen and he is very helpful and makes sure I am satisfied.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/16/2017 08:07 AM

Thank you Gerald for the wonderful review and recommendation for Norm Rosen your advisor.

We are very pleased to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NS
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Nancy S.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
they always di a great job.
They do a great job
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/15/2017 03:53 PM

Thank you for the 5-star review and recommendation.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SC
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Sharron C.
Phoenix, AZ
2013 Hyundai Elantra Co
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Decent service
They treat you right
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/15/2017 10:49 AM

Thank you for the feedback and the positive review.

The software update for your Elanra coupe did require us to connect the car to a tablet to peform the update and the port the tablet attaches to is tucked into the fusebox.  While the door pocket is a fine place to store the fusebox cover during the update, it should have been reinstalled when the update was complete.

We are sorry this went unnoticed but the tablet does confirm the software update was completed on your car.  We will review your concern at our next technician meeting and we appreciate you bringing this to our attention.

We have been happy to be your dealership these many years and miles and we look forward to serving you again.  We'll look forward to making this up to you on your next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LL
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Lentz L.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people are friendly and helpful; facility is super clean and welcoming.
The people are friendly and helpful; facility is super clean and welcoming.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/13/2017 03:01 PM

Thank you for the wonderful review.

We are very happy to be your Hyundai dealer and we're are glad you enjoy the enviroment in our store.  Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JW
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James W.
Scottsdale, AZ
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Earnhardt service
The Best.
Thanks
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/12/2017 03:16 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PO
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Peter O.
Phoenix, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
My Sonata had a campaign to correct the turbo. It was done same day with super service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/12/2017 03:14 PM

Thank you for the super review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
HL
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Howard L.
Scottsdale, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service review
5 star
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/08/2017 10:49 AM

Thank you Howard.

We appreciate our 5-star customers and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CD
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Craig D.
Scottsdale, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the employees
Excellent service center
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2017 10:28 AM

Thank you Craig.

We are very happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LR
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Louise R.
Scottsdale, AZ
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm was excellent
I'll continue to patronize Earnhardt Hyundai
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2017 10:27 AM

Thank you Louise.

We're glad you enjoyed working with Norm and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JG
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Joseph G.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at Earnhardt Hyundai can't be beat!
Fast, reliable and perfect service! Thanks to Norm and all the techs.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2017 07:25 AM

Thank you Joseph for the great praise for Norm and the rest of our team.

We are happy to be your Genesis dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GT
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Gabriel T.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Still 100% satisfied in my book!
Norm and the service team continue to be the best I've ever experienced at an Arizona dealership!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/06/2017 10:41 AM

Thank you Gabriel.

100% satisfaction is our ultimate goal and we're glad we've delivered you the service you deserve.  We appreciate you taking the time to post and share your experiences with Norm Rosen and we'll look forward to serving you for many more years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Dept Top Notch
Always a pleasure to have service done at Hyundai North Scottsdale. Service Manager is top notch.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/06/2017 06:54 AM

Thank you for the top-notch review.

We appreciate your loyalty and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RD
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Richard D.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Rental car bad experience
Actual Service was excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/06/2017 06:53 AM

Thank you for the feedback and we're glad the service portion was excellent.

Getting a rental car during Phoenix Open/Auction season is a challenge, still we never expect it to take as long as it did this visit.

We are happy to be your dealership for both your Hyundais and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
Like this dealership for service and clean waiting area
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/06/2017 06:57 AM

Thank you for the 5-star review.

We're glad you enjoy our lounge while you are here and we look forward to seeing you again next visit.

Michael Southern
Service Manger

Employees worked with
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NORM ROSEN
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