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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

RL
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Richard L.
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional, clean and competitve.
Excellent Service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/24/2016 10:40 AM

Happy Thanksgiving and thank you for the great review.

We are happy to be your Equus dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TH
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Theresa H.
Phoenix, AZ
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
good service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/18/2016 04:43 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GM
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George M.
Scottsdale, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Would recommend
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/15/2016 09:09 AM

Thank you for the excellent review.

We are glad to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TE
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Thomas E.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm in service.
great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/15/2016 06:31 AM

Thank you Thomas for the 5-star review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WD
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Wayne D.
Phoenix, AZ
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
my service adviser, Norm.
Excellent, as usual.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/14/2016 12:13 PM

Thank you Wayne for the great review and recommnedation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
I rate it 5 stars as they took me right in and no wait.
Service was within warranty with no hassle. They provide ride home and pick up, if necessary. Great service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/11/2016 03:16 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SD
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Susan D.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
always on time
service was performed on time and Norm was efficient and courteous as usual.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/11/2016 09:55 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RR
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Robert R.
Fountain Hills, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Norm, the service advisor is terrific
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/08/2016 11:49 AM

Thank you Robert.

We appreciate the great review and recommendation for Norm your advisor.  We are glad to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JG
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Joseph G.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was quick, easy and saved me money
Excellent as usual!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/07/2016 03:19 PM

Thank you for the 5-star review.

We are happy to be your Genesis dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JH
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James H.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reaction to this survey
Look, I completed the rating. You assume my time is worth very little.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/04/2016 01:56 PM

Thank you James and we do appreciate the time you've spent to participate in the Hyundai survey.

Feedback from Genesis owners like yourself helps shape our business for our Genesis and Hyundai owners alike.

We have been very happy to be your dealership and we do look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RG
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Robert G.
Scottsdale, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great attentive personal service and high quality work.
The Earnhardt service team is reason enough to buy and strive your vehicle here! Enough said! I highly recommend Earnhardt Hyundai service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/31/2016 04:58 PM

Thank you Robert.

It has absolutely been our pleasure to be your Genesis dealer and we are looking forward to many more years together with your new G90.  Wonderful review, thank you for the great review.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
HL
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Hanna L.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
I love the people that helped me in purchasing the car they give very Good energy the whole dealership
I already recommended the business to several friends
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/26/2016 02:51 PM

Thank you for the positive review and recommendation.

We are glad to be your dealer for sale so and service and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PD
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Peggy D.
Scottsdale, AZ
2010 HYUNDAI ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2016
verified customerVerified Customer
Category: Service
Review
Norm Rosen is always very pleasant and welcoming. He also works with me to set a service schedule that keeps my charges per visit to a reasonable amount. Service has always been good. No need to bring the car back for a second visit because of a repair or service not being done right the first time. Also appreciate available wifi, bagels and popcorn while waiting on car repairs.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/25/2016 09:23 AM

What a wonderful review, thank you Peggy.

We are happy to be your family's Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BD
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Beverly D.
Rio Verde, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice people
Very easy service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/24/2016 09:03 PM

Thank you Beverly.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KP
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Ken P.
Scottsdale, AZ
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A great service experience on my 2009 Genesis
Just had another in a long series of very pleasant service experiences from Norm and the team at North Scottsdale Hyundai. I was able to easily book the appointment over the internet and list what I needed done. I'm very happy with the job well done!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/24/2016 12:41 PM

Thank you Ken for the wonderful review.

It has truly been our pleasure to be your Genesis dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PR
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Poleth R.
Phoenix, AZ
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service n fair
.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/24/2016 06:23 AM

Thank you for the 5-star review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CO
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Charles O.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
GOOD SERVICE, COFFEE AND TREATS. AND PEOPLE LIKE NORM VERY COURTIOUS
EXCELLENT
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2016 07:54 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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Verified Customer
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
NA
NA
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2016 02:10 PM

Thank you for the 5-star review.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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Verified Customer
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service
Great facility, clean, professional staff, service advisor Norm knowledgeable, personable and provides outstanding support.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/20/2016 12:57 PM

Thank you for the recommendation and referral for Norm Rosen.

We are glad to be your Genesis dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JO
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Jonathan O.
Scottsdale, AZ
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, professional service
I am always greeted and immediately helped when dropping off my car for service. The staff are all very knowledgeable and able to answer all of my questions.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/19/2016 02:52 PM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to seeing you and your GT again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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