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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

CR
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Christopher R.
Phoenix, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm
Norm is a stud.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/14/2016 01:12 PM

Norm is a stud!

Thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LV
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LAURIE V.
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Once I got the appointment everything was great. It took me 2 days to finally reach someone in the service dept. or even trying to make an appointment on line.
It was very unusual that I could not reach the service dept. I had spoken to the receptionist 6 times in 2 days, calls were not returned, maybe the phone lines were down over labor day?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/13/2016 02:49 PM

Thank you Laurie.

That is unusual for sure. 

Norm is great at returning calls.  You can usually reach him directly at 480-368-6712 or even at norman.rosen@earnhardt.com also you can use our online appointment system at www.northscottsdalehyundai.com or you could even use the Bluelink(tm) button right on the rear view mirror of your car to schedule service. 

We appreciate you sticking with it and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MH
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Marilyn H.
Cave Creek, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
Extremely courteous and professional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/13/2016 12:51 PM

Thank you Marilyn.

We are glad to be your Hyundai dealership and we look forward to seeing you and the Tucson again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lyman S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lyman's Sonata
My overall experience with my most recent service experience this past week at Earnhardt was timely and very good.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/13/2016 12:04 PM

Thank you Lyman for the great review.

It has been our pleasure to be your dealership and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
IK
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Ira K.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Servie review
good attention by Mr Rosen the service manager who took care of me as he has since I purchased the vehicle
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2016 02:45 PM

Thank you for the 5-star review.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
☺☺☺
☺☺☺
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/11/2016 08:15 PM

Thank is a happy, happy, happy review.

We are glad to be your dealership and we look forward to helping you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JS
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Janet S.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient, professional, great service department
Fantastic Service. Norm is great.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/09/2016 11:08 AM

Thank you for the 5-star review and special mention for Norm your advisor.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast Service
Always get good service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/09/2016 09:07 AM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JK
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John K.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Going there since 2012 , no reason to change
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2016 09:54 PM

Thank you for your loyalty.

We have been glad to be your Genesis dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JM
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Jill M.
Scottsdale, AZ
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Better than Promised
While they thought it might take a little more than an hour, it was just under, AND CLEAN!!!! (They know I love this feature) So appreciate these guys ;) Norm, Mike and fabulous Equus tech/team in charge of my car: THANK YOU! As always.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/07/2016 11:03 AM

Thank you Jill.

G.A.S.P.  what a great endorsement for our service department!

We are very glad to be your former Genesis dealer and current Equus dealer, plus servicing the other Hyundai in your household.  It truly is our pleasure to see you each visit and we look foward to serving you and yours for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RD
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ROBERT/MELISSA D.
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, courteous service
3000 mile service done well
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/07/2016 08:55 AM

Thank you for the 5-star review.

We are glad to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PG
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Paul G.
Cave Creek, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic Service
I had a scheduled appointment for 1:00 , had something come up and had to take my car in earlier that day.. Norm called me before my original scheduled appointment at 1 pm to tell me that my car was done.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/06/2016 02:11 PM

Thank you Paul.

Norm is great at finding creative solutions, we're glad he was able to help get your car done and get you back on the road swiftly.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TJ
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Troy J.
Glendale, AZ
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Location and the service
Great Job. Thx for communicating with me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/06/2016 11:45 AM

Thank you for the 5-star review.

We are glad to be your Equus dealer and we look forward to serving you again soon.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MV
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MICHAEL V.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Mike car
The people very one is good and very helful.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/06/2016 11:42 AM

Thank you Michael.

We appreciate your loyalty to Hyundai and to Earnhardts these many years and vehicles.  Truly a pleasure being your Genesis dealer and we look forward to serving you for many more years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
ZK
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Zolton K.
Scottsdale, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Employees
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/05/2016 09:53 PM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Repair did not work.
Repair did not work. Have to return car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/04/2016 07:24 AM

Thank you for the positive review despite the need for another visit.

We have already scheduled you and we'll figure to out how to resolve your issue then.  If we had any indication you would have to come back so soon we would have kept it the first time.

Again though, thanks for the review and we look forward to seeing you Wednesday.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SH
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Stephanie H.
Phoenix, AZ
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Maintenace
Appointment was quick and easy.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/31/2016 03:39 PM

Thank you Stephanie.

We are very glad to be your Genesis dealer, thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top notch customer service!
The Hyundai product and people are truly exceptional. I am exceedingly impressed with my Hyundai Sonata, and the 5-Star Sales & Service experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/31/2016 10:45 AM

Top notch customers.

Wonderful review thank you for the 5-star rating for sales and service.  We are very happy to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient
Car was ready when they said it would be simple as that.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/30/2016 05:15 PM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MD
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Michel D.
Phoenix, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No hassle
Eager to accommodate
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/30/2016 12:57 PM

Thank you for the 5-star review.

We know you come across town to see us and we appreciate your loyalty with both your Hyundai and your 'other' Korean car as well.  We are very glad to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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