Business Solutions
SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
avatar

NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic service crew
Never a problem
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/30/2016 11:48 AM

Thank you for the great review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Cave Creek, AZ
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
thumbs up
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2016 12:26 PM

Th thank you for the positive review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
AI
gravatar
Alexis I.
Phoenix, AZ
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fabulous
It is always pleasure here
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/26/2016 10:09 PM

Thank you Alexis.

Always great to see you and your Hybrid.  We appreciate the great review and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service advisor
Norm is a great service person!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/25/2016 12:33 PM

Thank you for the 5-star review and recommendation for Norm your advisor.

We are glad to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
I did not have an appointment and they were able to get me in right away and only took a little over an hour.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/25/2016 12:31 PM

Thank you for the great review.

With out Car Care Express you can get oil changes and more while you wait.  Even without an appointment we will do our best to get you in, get you out, so you can get back to your life.  We appreciate you choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
5 star
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/24/2016 02:31 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
MS
gravatar
Michael S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
75,000 mile
75,000 mile service on time and no surprizes!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/24/2016 01:01 PM

Thank you Michael for the 5-star review.

On time, no surprises, we look forward to being here for you for the next 75,000 miles as well.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great Dealership
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/24/2016 01:00 PM

Great customers too!

Thank you for the 5-star review, we're glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Fountain Hills, AZ
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Route maintenance
Excellent service and great service advisor
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/24/2016 12:59 PM

Thank you for the grreat review.

We are glad to be your dealership and we look forward to seeing you and the Tucson again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
MW
gravatar
Maria W.
Scottsdale, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Department
I definitely will recommend the service department. The waiting area is clean, the check out person and my service advisor Norm are pleasant to me. I never had a bad experience when I come in to get my car service. Thank you
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/24/2016 07:15 AM

Thank you Maria.

We are glad you like working with our team and especially with Norm.  Thank you for choosing us and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
RB
gravatar
Robert B.
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
No surprises.
I appreciate that the service manager is accurate in his time estimate for the repairs. I always enjoy getting a shiny, freshly washed car returned to me!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/22/2016 06:28 PM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No Title
No Review
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/19/2016 09:38 PM

Thank you for the positive review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager 

Employees worked with
avatar
NORM ROSEN
RG
gravatar
Robert G.
Scottsdale, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great management, great staff
YES and i have...creating 3 new sales!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/16/2016 09:51 PM

Thank you Robert.

We appreciate the great review, the great referrals, and we look forward to seeing you in a new G90 soon.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
BM
gravatar
Bridget M.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
15k service was a breeze with Norm's help.
Easy service appointment with exemplary customer relations and communication.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/05/2016 11:16 AM

Thank you Bridget.

We're glad you appreciated working with Norm and the rest of our team.  We are glad to be your dealership and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Just an average service experience
The same old story--when you're buying the car everyone is Great---come in for service, not so much!!
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/02/2016 08:34 PM

Thank you for the candid review.

Certainly we will make arrangements for another advisor for you on future visits.  Wile it may be true that your Elantra doesn't have power steering fluid (it is a much more sophisticated system), we should be able to review your concerns without seeming arrogant or condescending.

Please accept our apologies and feel welcome to reach out to me directly in the future.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
GG
gravatar
George G.
Phoenix, AZ
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Redundant feedback requests.
Everything was fine. Time right. Cost on budget. Friendly staff.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/01/2016 11:41 AM

Thank you George for participating even though there are many requests.

We appreciate your business and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Fountain Hills, AZ
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/01/2016 10:55 AM

Thank you for the 5-star review.
.
.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
DS
gravatar
Danielle S.
Phoenix, AZ
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service appointment July 2016
Excellent service, fast, friendly and efficient
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/30/2016 03:17 PM

Thank you Danielle for the great review.

We are glad to be your Genesis dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
TH
gravatar
Tom H.
Phoenix, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Michael Southern saves the day!
If it had not been for Michael Southern who took over and helped me, I would have never returned to your service department with the appointed service advisor who was less than communicative. Michael handled the ordeal with true professionalism the North Star of Earnhardt's quality Thank you Michael...because of you I will return again and again.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/29/2016 05:20 PM

Thank you Tom happy we could help.

North Star, that is quite the send up.  It truly was my pleasure to help and I thank you for the high praise.  We know you come a long way to see us and we intend to make sure you know just how much we appreciate that.  Thank you neighbor.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
MT
gravatar
MARK T.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
They are professionals looking for long term relationship by not screwing us....
They always treat me as a valuable customer. They take care of business in a very professional manner & there pricing is also seemed fair to me...
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/29/2016 04:58 PM

Thank you Mark.

We have been very glad to be  your Genesis dealer over the years.  Thank you for your loyalty and support, it has been a pleasure working with you.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.