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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
Scottsdale, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love the service.
The people
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/29/2019 01:19 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CB
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Craig B.
Jefferson, SD
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Reliable, friendly service
As always a good job done in a friendly way.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/29/2019 01:16 PM

Thank you Craig for the great review.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JH
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John H.
Scottsdale, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Consistently great service
from easy online booking to friendly greeting upon arrival. A1 service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/29/2019 01:16 PM

Thank you John for the great review.

We are very happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KC
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Kay C.
Mesa, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Clean and quick service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/22/2019 12:23 PM

Thank yoy Kay for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BD
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Bernard D.
Scottsdale, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/18/2019 03:39 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MZ
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Michael Z.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Very modern and clean facility. Service was prompt and on-time. Service advisor Norm treats you with respect and as a valued customer.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/14/2019 08:09 AM

Thank you Michael for the positive review and recommendation for Norm Rosen your service advisor.

We are happy to be your dealership and we look forward to seeing you again next visit.

If there is anything we can do to earn that 5th star please let us know.  We want you to have perfect experiences in our service department and if there is something we're missing we'd like to improve.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JF
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John F.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Guys
Best Service always! Personnel are friendly, professional and helpful in keeping my Genesis running. I feel like I am visiting a friend during my service experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/14/2019 08:10 AM

Thank you John for another wonderful review.

You were an early Hyundai adopter and your loyalty to us and the brand means so much.  Thank you for choosing us and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KB
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Kari B.
Scottsdale, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Did a great job
Norm did a great job and got my back to me when promised
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/06/2019 03:57 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KW
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Kathy W.
Phoenix, AZ
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
I was greeted at the front very quickly. Norm my advisor was very cheerful . My car was completed a little over the time stated that it would be completed.
Thanks for the good service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/04/2019 03:51 PM

Thank you for the excellent review and recommendation.

We are happy to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RV
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Robert V.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer care
Fast and efficient. Competitive pricing.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2019 10:20 AM

Thank you Robert for the wonderful review and recommendation.

After all we have been through, it has been our pleasure to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Cave Creek, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Love that service was done as expected and on time. Very courteous.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2019 03:28 PM

Thank you for the great review and recommendation.

It has been our absolute pleasure to be your dealership these past five years and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Job, Earnhardt Hyundai!
In and out in nothing flat. Now that's my idea of good service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2019 03:58 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PB
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Patricia B.
Cave Creek, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Norm always takes good care of me
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2019 03:58 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PK
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Padmakar K.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
HYUNDAI is a great brand
As always I had excellent experience when I took my Sonata for the routine check up. Fabulous customer Service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:58 AM

Thank you Paddy for the wonderful review.

It is always great to see you when you're here, thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:57 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
G
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G.
Scottsdale, AZ
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Normal oil change visit
Very efficient and competent staff
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:56 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place!
Friendly, clean, informative
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:55 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CD
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Craig D.
Phoenix, AZ
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Owner
Great honest, clean dealership
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:55 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CO
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Charles O.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent experience
Very quick in and out for first service, everything was explained very pleased
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:53 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Waddell, AZ
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Last Service
Overall the staff and location is great. Norm is a rude associate however and tried selling me things I didn’t need. Typical salesman type. He was rude when I asked him to repeat and explain the service I had selected and instead of the explanation, all he did was reread it in a slower tone of voice as if I was stupid
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/15/2019 09:50 AM

Oh dear!

We never want to be rude, and we're sorry Norm came across that way.  We always want to answer any questions you have and we've reassigned your vehicle to your previous service advisor Ricardo Garcia, but if there is anything I can help with, please ask for me directly.

We know you come a LONG way from Waddell to see us, very very last thing we want to do is make you feel unappreciated.

Let us make it up to you next visit, feel free to contact myself or Ricardo directly when you're due.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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