Thank you Jonathan for the wonderful review and recommendation.
We are so very happy to be your Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.
Michael Southern
Service Manager
Thank you Eileen for all of your loyalty to us and Hyundai over the years.
We are very happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.
Michael Southern
Service Manager
Thank you for the great review.
We're glad your first experience was great and we'll look forward to seeing you again next visit.
Michael Southern
Service Manager
We appreciate your feedback and we sorry for the confusion with our sales team.
You got your previous 2020 Santa Fe from us, and even though this 2021 one came from back east, we hope you will return to us for service with your 2022 wherever you get it.
We promise we will pass on your concerns about the sales off to our sales management team and they should reach out to you directly.
We understand that this score was not related to our service team or the advisor and technician that took care of your servicing this visit, but we are one family and we're sorry our sales team has caused this disappointment.
Our service team will be here whenever you need us and we appreciate hearing from you about your concerns.
Michael Southern
Service Manager
Duleep we are very very sorry this was not the perfect visit we wanted you to have with us.
Over the past few months we've had waves of Covid go through our staff. Saturdays are often our busiest days, so missing advisors and technicians will really take a toll. Rather than cancel appointments for your advisor who was out, the rest of our team did their best to take care of all the previously scheduled appointments. We know this appointment was scheduled well in advance, so cancelling the appointment, although easier on our staff and capacity, just did not seem like the right thing to do.
We've been servicing both of your Hyundais for a while now, and if you'll let us, we'd like to make this up to you when you service either vehicle next. Our goal is always to deliver impeccable service, and we're sorry our limitations during your last visit made this too difficult to accomplish, but we're confident your next visit will be back to perfect.
Please accept our apologies and reach out to me directly when it is time to service either the Palisade or the Kona. We are thankful to be your dealer and we appreciate your understanding during these difficult times.
Michael Southern
Service Manager
Thank you Jeni for the great review and recommendation.
We are happy to be your dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Thank you for the great review and recommendation for Norm Rosen your advisor.
We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Thank you Charles for the great review and recommendation.
We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Hi Lillian,
I am sorry to hear that we did not provide you with a "5 Star" sales experience. I will reach out to you shortly to address any concerns you may have.
Thank you,
Thank you Chen for the positive review and comments.
3 Stars is pretty low for a 'good experience' please let us know how we can do better ahead of your next visit.
Michael Southern
Service Manager
Thank you Chen for the positive review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Thank you for the positive review.
We are happy to be your Hyundai dealer and we look foward to serving you again.
Michael Southern
Service Manager
We share your frustration with these repairs and we are sorry for your experience.
Hyundai originally became aware of the steering noise issue in Palisades in 2020 and in September of that year launched TSB 20-ST-003H-1 when you first brought you car in that was the service bulletin we were following and planning for to address your concern. Between your first and second visit, Hyundai launched an additional service bulletin 21-ST-002H changing both the repair and the parts needed to effect that repair. Those parts were under a severe supply constraint and backorder status.
Ultimately there entire repair process took much longer than any of us would want and did meet some very unusual circumstances which dragged it out even further. Frustrating for all of us, and we really are sorry for our part in the whole affair.
Michael Southern
Service Manager
Thank you for the great review and all your loyalty over the years.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Jay we are sorry this visit left you with such bad feelings.
None of us ever wants to be stranded and it is unfortunate that your starter failed outside the factory warranty.
We'll share your comments with Hyundai.
Michael Southern
Service Manager
Thank you for the feedback Gary.
We'll get you back in soon and make sure we chase down that wind noise. We are very happy to be you and your family's dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.
Michael Southern
Service Manager
Thank you Brian for the great review.
We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Sometimes we hate these too, believe us.
Still, thank you for taking the time to rate our store favorably - it really has been our pleasure to be your Hyundai dealer these many years now and we look forward to being here for you for all the years and miles ahead.
Thank you Howard.
Michael Southern
Service Manager
Thank you Howard!
We've been at this a while now and it is always a pleasure to see you. We appreciate the great review and we'll look forward to seeing you next visit.
Michael Southern
Service Manager
Thank you Leonard for the postive review.
We are happy to be your dealer and we look forward to serving you again.
Michael Southern
Service Manager