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RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

JM
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Juan M.
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people.
The service was great.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/07/2019 06:11 AM

 We appreciate you sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
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Keith M.
Palm Coast, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Amazing service. Roger the service writer was friendly and took my car right in. Also the technician working on the car Keith, was very knowledgeable and took time to show me things on my car. Also service manager Joe King always takes car of things. Best place to bring my car. Thank you Hyundai of St Augustine.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/01/2019 11:45 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
TW
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Terrance W.
Saint Augustine, FL
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
Friendly good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/30/2019 04:16 PM

Thank you for sharing your service experience with us and please let us know how we can improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Palm Coast, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding service and caring people!
Hyundai of St. Augustine does great work and has great people. What else needs to be said. Make your appointment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/30/2019 11:55 AM


 We greatly appreciate you taking the time to share your service experience with us and your kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DK
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Debra K.
Palm Coast, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
Friendly knowledgeable service every time. Thanks Roger
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/25/2019 12:42 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
St. Augustine, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Review
Timely appointment and service. Reasonable pricing.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/25/2019 12:42 PM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KL
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Kevin L.
Saint Augustine, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty work
Roger went out of his way to schedule me because we needed the car for upcoming trip.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/23/2019 11:56 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DF
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Deborah F.
Green Cove Springs, FL
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is always good.
I’ve been a Hyundai customer since 2012 and recommend them all the time.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/20/2019 11:37 AM


 Thank you for taking the time to share your service experiences with us. Our apologies for the uncharacteristic wait time you experienced. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RO
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Robert O.
Pt Orange, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience.
Knowledgeable, friendly people to deal with. Techs get it right the first time. Been dealing with this Dealership since 2011 and will continue to go there.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/17/2019 10:17 AM

We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine.
It is always a pleasure to see you. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
PQ
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Pamela Q.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied!
Brought in for oil change and tire rotation. Services included car care express for walk around and multipoint inspection report. I feel assured that my car is worthy for the drive back home. Thank you Hyundai of St Augustine!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/17/2019 06:41 AM


  Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations. 

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MH
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Micheal H.
Orange Park, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courtesy
Always treated with courtesy.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/17/2019 06:40 AM


 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JF
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Joseph F.
Palm Coast, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Center
Friendly and excellent service given from the time you call on the phone to make an appt. to entering the door and when you leave with your vehicle that has been serviced and now has been washed and vac. The waiting area while vehicle is been worked on is pleasant, comfortable and you always meet new friends there.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/16/2019 12:13 PM


 We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. The greatest people in the world walk into our dealership, "our guests". We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JT
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John T.
Palm Coast, FL
2018 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
verified customerVerified Customer
Category: Service
Backup camera
After being contacted by Hyundai of St Aug thanks to the professionalism of Roger Young who was able to convince the dealership to correct the problem even though it was out of warranty (3 plus months). Mr. Young was very helpful and setup an appointment to attempt to rectify the problem.
Recommended
Employees worked with
RY
ROGER YOUNG
SM
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Sally M.
St. Augustine, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First Rate all the way ?
Great personnel and service...great mpg. on my Elantra!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/09/2019 06:05 AM


 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Saint Augustine, FL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome customer service
Went in for a scheduled oil change, in and out within 1 hour. Friendly staff with great chocolate chip cookies while you wait.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/06/2019 05:56 AM


 We appreciate you taking the time to share your kind words with us. Please let us know how we can improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
CM
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Carl M.
Palm Coast, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great servce
would recommend
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/05/2019 05:55 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DM
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Diane M.
Saint Augustine, FL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Car
These. people take fantastic care of my car. I have been coming here for 5 years and the service is wonderful.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/05/2019 05:54 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
JT
gravatar
John T.
Palm Coast, FL
2018 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
verified customerVerified Customer
Category: Service
Backup camera
After being contacted by Hyundai of St Aug thanks to the professionalism of Roger Young who was able to convince the dealership to correct the problem even though it was out of warranty (3 plus months). Mr. Young was very helpful and setup an appointment to attempt to rectify the problem.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2019
Service Type: Maintenance
Category: Service
Difference of opinion
see comments
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/05/2019 07:22 AM

Thank you for taking the time to share your service experience with us. Our apologies we are unable to cover the rear camera under factory warranty but Roger will be reaching out to you to make sure we get it taken care of. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JU
gravatar
Joseph U.
Palm Coast, FL
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service experience
Like the personal service provided in keeping me with updates on the progress
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/05/2019 05:54 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
gravatar
Michael B.
St. Augustine, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, great car
Love our 2015 Elantra. Mileage is great, handles smoothly and is a comfortable ride. Service is outstanding, keeping our car in peak condition!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/31/2019 09:58 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Please be safe during the hurricane and we will be here for you if needed after the storm. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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