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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

SC
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Sung C.
Arcadia, CA
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very professional service
I am very satisfied.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/03/2017 08:37 AM

Hi Sung,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Walnut, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service advisor is very nice
Good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/29/2017 08:51 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
Verified Customer
West Covina, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice waiting room
Service Advisor, Sean is knowledgeable & helpful.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/29/2017 07:48 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
West Covina, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
n/a
n/a
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/29/2017 07:54 AM

Hi,
Thanks so much for taking the time to share your experience.
I really apologize for not being able to earn a five star rating on last visit.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Fullerton, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Quick and Reliable Service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/27/2017 07:26 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
DR
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Deanna R.
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courtesy and clean
They do a great job.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/25/2017 09:33 AM

Hi Deanna,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
Verified Customer
Chino Hills, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service by Sean
no complain.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/23/2017 06:56 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Los Angeles, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional staff
Sean Kim was my service technician. My steering pump died and I hobbled in. I was not feeling good but Sean made a quick assessment of my car and the warranty status. He explained the repair process in a reassuring manner and I felt much better about coming in to Hyundai for service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/17/2017 11:16 AM

Hi,
We cannot thank you enough for choosing Puente Hiis Hyundai for your service needs and for taking the time to give us your feedback.
I am so happy to hear that our service service deptparment taking such good care of you.
I'm look forward to seeing you again.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Whittier, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Cleanliness, great customer service, snacks.
No complaints
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/16/2017 10:27 AM

Hi,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on Sean.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
El Monte, CA
2016 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Could they do better?
Really need to work on your costumer service skills if you want to work at a service department.
Not Recommended
Employees worked with
SK
SEAN KIM
Service Director
FL
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Francesca L.
Pasadena, CA
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Slow moving
My husband took a half day from work to take the car in and the amount of time it took was unacceptable. He arrived at 8:00am with an estimated completion at 12:00pm. He let the front desk person know that he would be waiting for the car in the lobby. It wasn't until he waited 4 hours that he personally checked on the status. The car was just sitting in a spot idling and no one was working on it. After he spoke to the supervisor in the detailing area he said he would get a couple guys on it right away and it would be done in 20 minutes. Why was the car just sitting there idling with no one working on it for who knows how long? It didn't seem like completing work in a timely manner was a priority. In the end, the car was completed an hour after it was promised, no one offered to drive him anywhere or check in with any updates.

We are very disappointed.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
DM
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Dolores M.
La Puente, CA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
Wouldn't go any where else
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 03/08/2017 08:14 AM

Thank you for your review. We appreciate the 5 star recognition for Sean and we look forward to a continued relationship with you and your vehicle. Thank you for your loyalty.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
LL
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Leonard L.
Whittier, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendly and professional service
Took advantage of a oil change coupon, and found the experience very fast and friendly. Nice environment, but I didn't have to wait very long.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 03/07/2017 04:01 PM

Thank you for taking the time to share your feedback. We pride ourselves on 5 star service and we are happy to see that you were the recipient of that service. Thank you for visiting us and we look forward to your next visit. 

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Gardena, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
efficient and friendly and dedicated.
Great job!
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 03/07/2017 04:01 PM

Thank you for the 5 star review. We appreciate you taking the time to submit your rating.
 

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
JC
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James C.
La Mirada, CA
2014 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I think Puente Hills Hyundai service was developed than before.
I am planning to get service at two place (South bay & Puente Hills)
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 03/02/2017 02:35 PM

We sincerely thank you for your positive review in regards to your previous service experience here at Puente Hills Hyundai. Our goal is to always maintain 5 star guest experience so it is our hope we are able to elevate your 4 star experience on your next visit.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
LK
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Lily K.
Rowland Hghts, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice & fast service
Excellent service from Mr. Kim.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 03/02/2017 02:20 PM

Thank you for taking the time to share your feedback. We pride ourselves on 5 star service and we are happy to see that you were the recipient of that service. Thank you for visiting us and we look forward to your next visit.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
MK
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Myung K.
Diamond Bar, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
So close and kindness!
Everything was great
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 03/01/2017 07:51 AM

Thank you for your review and thank you for being such a loyal customer.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
SP
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Soon P.
Rowland Heights, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great services
Great services
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/27/2017 02:03 PM

Thank you for taking the time to share your feedback with us. We appreciate the 5 star review.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
DC
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Diana C.
La Habra, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Shawn (Sean?) Kim
My service rep Shawn (Sean?) Kim was friendly and knowledgeable. Sorry, I don't know how he spells his name!
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/27/2017 01:25 PM

Thank you for your kind words, your review and thank you for taking time out of your day to share your experience. It's ok, Sean will appreciate that you took so much care in ensuring the spelling. We thank you sincerely for choosing our facility for your vehicle needs.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
CN
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Calvin N.
Placentia, CA
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful and informational service
The staff is very friendly and the service advisor tells you all you need to know about any issues with the car without being overbearing.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/24/2017 03:53 PM

Thank you for your kind words, your review and thank you for taking time out of your day to share your experience.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
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