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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

LR
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Lisa R.
Walnut, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Service was done in a timely manner. Employees were helpful.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/20/2018 08:05 AM

Hi Lisa,
Thank you for the 5-star review.
We are happy to hear that our emploees provided great customer service to you.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
JC
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Jiwon C.
Rowland Heights, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Thabk you so much for helping me!! We appreciate your help and service for my car!
Thank you!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/18/2018 04:45 PM

Hi Jiwon,
We thank to you being loyal customer with us.
Thank you for 5 star survey.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Northridge, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service
Service writer and technical were professional and communicated well.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/18/2018 04:39 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We strive to provide 5 star service to our customers.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
SK
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Seorim K.
Los Angeles, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
We came for oil change and check up. Service department was very courteous, helpful with all the questions we had and the service was complete a lot sooner than expected. Very satisfied!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/17/2018 10:58 AM

Hi Seorim,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
La Puente, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service Sean took great care of me
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/17/2018 10:55 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that Sean provided great customer service and took care of you.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
SK
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Sok K.
Walnut, CA
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Very nice and kind
And cleaned car nicely
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/17/2018 08:16 AM

Hi Sok,
Thank you for the 5-star review.
We are so happy to hear that Sean provided very nice customer service and cleaned your vehicle.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
JY
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Jeffrey Y.
Montebello, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall letter
Performed recall upgrade on the computer software.
Excellent service.
Car wash
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/17/2018 08:12 AM

Hi Jeffrey,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Whittier, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
Always great customer service!!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/12/2018 08:03 AM

Hi,
Thank you for your 5 star survey with kind wrods.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
CP
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Cathy P.
Santa Barbara, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient, professional service
I scheduled my appointment for very early in the morning so that I could enjoy my afternoon. I anticipated my service to take over 5 hours (as it has taken at other dealerships), but Hans Park took care of things really quickly. I hardly had enough time to sit down and read my novel before my repair was over. Everything was handled efficiently and with extremely professional care. I will definitely bring my car back to Puente Hills Hyundai!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/05/2018 04:08 PM

Hi Cathy,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
YA
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Yo A.
Fullerton, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Great service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/05/2018 03:17 PM

Hi Yo,
Thank you for 5 star survey.
I am glad to hear that you received good service fro Sean.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
KK
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Kuk K.
Chino Hills, CA
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
very good
Thank you.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/02/2018 01:30 PM

Hi Kuk,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
JL
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Jaewoong L.
Fullerton, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Loved the services performed.
Sean Kim is a gray service advisor.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/02/2018 02:40 PM

Hi Jaewoong,
Thank you for the 5-star review.
We are so happy to hear that our service department provided great customer service. to you
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
ED
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Enrique D.
Pomona, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love the friendly staff!!
Sean is a very polite and friendly service man. I had my children with me that day, and he made us feel welcomed by offering them snacks . I will definitely recommend him to friends and family. The whole staff is very welcoming and friendly.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/02/2018 02:42 PM

Hi Enrique,
Thank you for the 5-star review.
We are so happy to hear that Sean provided excellent customer service.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
ZM
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Zsuzsanna M.
La Habra, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Highly recommend
Great service, I highly recommend .
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/29/2017 01:17 PM

Hi Zsuzsanna,
Thank you for 5 star survey with highly recommened our service to puplic.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
SC
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Steven C.
Chino, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly and honorable service adviser
love the way he tread customer.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/29/2017 11:44 AM

Hi Steven,
Thank you for 5 star survey with nice comment about Sean.
Happy New year!

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
KJ
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Kyung J.
Fullerton, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Very good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/25/2017 09:42 AM

Hi Kyung,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
CF
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Carmon F.
La Crescenta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
I like the free snack. Excellent service. I drive 27 miles to this place.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/23/2017 09:48 AM

Hi Carmon,
Thank you for 5 star survey and appeciate to visit our dealership despite 27 miles away.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
PK
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Paul K.
Diamond Bar, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Personnel
Our car was serviced and also recalled because of the seat belts. All went well. the wait was 2 hours.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/23/2017 09:49 AM

Hi Paul,
Thank you for 5 star survey and glad to hear that you received good service from us.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
SH
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Steven H.
Chino, CA
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
no thanks
Not anymore
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/20/2017 03:37 PM

Hi Mr. Hong,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We strive to provide 5 star service to our customer.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
JR
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June R.
Los Angeles, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice people, nice facility
Great job
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/19/2017 11:19 AM

Hi June,
We are happy to hear that you satisfied our service department.
Thank you for 5 star survey.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
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