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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

JM
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Jorge M.
Downey, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly, fast and helpful
We received great service .. very nice staff, they work hard to accommodate each need.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/21/2017 01:31 PM

Hi Jorge,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on to all our staff.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
RS
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Ray S.
Hacienda Heights, CA
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Promote Sean Kim!
Friendly Service Advisor and wait time is not so bad. Sean Kim took me in for an oil change and a tire rotation and it was done in less than an hour. Great service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/21/2017 10:40 AM

Hi Ray,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on to Sean and all our staff.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Hacienda Heights, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Sean Kim was very helpful and provided excellent customer service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2017 11:17 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
PN
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Pyong N.
Chino Hills, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
they were very kind.
he gave careful maintenance and detailed explanation,
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2017 07:55 AM

Hi Pyong,
Thank you for taking the time to complete our survey and posted at Google.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Arcadia, CA
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Help me save some money.
Yes. I would recommend this business to a friend.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/18/2017 04:22 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
ZR
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Zulma R.
Chino Hills, CA
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
10
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/17/2017 09:46 AM

Hi Zulma,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
JL
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Jesus L.
West Covina, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
They have an excellent customer service, but I wish the prices for service will be more affordable for loyal Hyundai customers.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/17/2017 09:45 AM

Hi Jesus,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
CF
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CARMON F.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and free snack.
The service was wonderful. I had a lot of maintance work .
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/17/2017 09:43 AM

Hi Carmon,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Chino, CA
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
verified customerVerified Customer
Category: Service
new advisors and the new management
I'm very hopeful with the new management and the new advisors that service will be where it belongs.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Monterey Park, CA
2016 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Was quoted at 2 hours for an oil change + recall. Only took an hour!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2017 09:12 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Chino, CA
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
verified customerVerified Customer
Category: Service
new advisors and the new management
I'm very hopeful with the new management and the new advisors that service will be where it belongs.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/15/2017
Service Type: Maintenance
Category: Service
gotten better, but long way to go.
service was much better this time...but overall experience still to be desired.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/15/2017 11:13 AM

Hi Charles,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
KS
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Kyung S.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exellent service
Very kinndly service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/15/2017 07:56 AM

Hi Kyung,
Thank you for taking the time to complete our survey and posted at Google.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
SY
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Samuel Suck Y.
Norwalk, CA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Communication
Excellent.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/15/2017 07:57 AM

Hi Samuel,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
JI
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Jessica I.
Rosemead, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied customer
Great experience! Sean was my advisor and he reviewed my history to help make sure my car was taken care of correctly. The whole process was fast and smooth. The waiting room is comfortable. I love the free car wash. I actually look forward to service appointments!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/13/2017 07:35 AM

Hi Jessica,
Thank you for taking the time to complete our survey.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
SC
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Steven C.
Chino, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Review
excellent job
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/12/2017 04:01 PM

Hi Steven,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
ER
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Edwin R.
South Gate, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair service
Great help and fast delivery
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/12/2017 04:00 PM

Hi Edwin,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
RH
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Rudy H.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
They were very attentive and friendly it was a pleasure being at the dealer.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/10/2017 08:28 PM

Hi Rudy,
Thank you for taking the time to complete our survey and posted at Yelp.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
HT
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Heng T.
Monterey Park, CA
2014 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Be careful with your time
Sean the service advisor will tell you anything to feel assured to get you going. His professionalism is under par and has the qualities of a strip used car dealership. The new Car sales department is great on the other hand.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/10/2017 08:30 PM

Hello Heng,
Thank you for taking the time to review your service experience. We appreciate your business.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Brea, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast
Puente Hills Hyundai was fast and efficient.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/07/2017 03:23 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
West Covina, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personnel
I had oil change and 15, 000 mi. Service
All well done
Also had scheduled my automate
Clean , wash wax detail everything
Was not a good job, won't say horrible
But carpets were soaked, whole car interior smelled toxic, they missed door panel . and some of exterior, steering wheel was so slippery , I had to clean it when I got home, wheel slipped outa my hands couple times on way back home ,, last time I had automate done, I was very satisfied. This time , not so much
In fact I wasn't satisfied with detail job
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/05/2017 06:51 PM

Hi,
Thanks so much for taking the time to share your service department experience.

I really apologize for not being able to earn a five star rating on last visit because sales experience.

I will provide more training to Automate employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
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