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SureCritic / Hyundai Dealer / St. Charles Hyundai / TYLER RODRIGUEZ
TR

TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(401 reviews)
78

Reviews of TYLER RODRIGUEZ

BE
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Brittany E.
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing as usual
I have had amazing service with St. Charles Hyundai for years and as usual it was no different this time around.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/30/2019 07:26 AM

Thanks for the great comments and survey! We hope to continue or service to you and your vehicle hope to see you soon for your next scheduled appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
SA
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Sarah A.
Warrenton, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing service as always!
Efficient and friendly as always!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/30/2019 07:26 AM

Thanks for the great five star survey! Hope to see you soon for your next scheduled maintanance!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JP
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Jim P.
Saint Charles, MO
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service was good but a little cumbersome to make an appointment
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/30/2019 07:27 AM

Thanks for the survey we apologize about the inconvenience of the maintanance reminder not being reset we intend to make sure all reminders are reset for all customers. Hope to see you soon for your next scheduled maintanance. 

Employees worked with
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TYLER RODRIGUEZ
Service Advisor
NA
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Nicholes A.
O Fallon, MO
2018 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
NA
NA
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/30/2019 07:29 AM

Thank you for the survey, we do apologzie about recent experience with service. To better ourselves in service we intend to make sure we go over any presigned paperwork with everything the customer is prepared to receive for service.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JK
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John K.
O'Fallon, MO
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My Ionic
Friendly, knowledgeable team. Very clean.
Drive in to service desk.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/23/2019 06:18 AM

Thank you for the five star survey! We hope to see you soon for your next scheduled maintanance!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KT
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Kelly T.
Winfield, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Took care of my car
Was informed the car needed new tires, they didn't have enough in stock and gave me a loaner car
Recommended
Brad D. from St. Charles Hyundai responded on 05/22/2019 03:01 PM

Thank you for the great five star survey on your recent service with our dealership. we hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
JS
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Jerie S.
Saint Peters, MO
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Inspection not completed fully
Apparently you have to check to make sure the work you scheduled was completed
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/30/2019 07:30 AM

Thank you for the survey and we do apologize for the inconvenience involved with your service at St. Charles Hyundai, we hope to make your next scheduled appointment a better experience for you and your vheicle. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Wentzville, MO
2018 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service email
I received an (what seemed to be a sincere) email about my recent service for my newly purchased Hyundai Tucson. After replying with my concerns twice, I never received a response. I am an happy Hyundai owner and the bar has risen high from past experiences. Please do not drop the ball!
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 05/30/2019 07:35 AM

Thank your for the feedback regarding your service visit. We will be in contact to answer any questions you have regarding your vehicle. We appreciate your business.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
O Fallon, MO
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Thorough, quick and professional
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/17/2019 06:18 AM

Thank you for the great five star survey! We appreciate your business with us here at St. Charles Hyundai.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KB
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Kathryn B.
O Fallon, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
As akways the service wes great.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/14/2019 06:01 AM

Thank you for the great five star survey! We hope to see you soon for your next scheduled maintanance.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
MN
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Mary N.
Winfield, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I love st Charles Hyundai they did everything they possibly could to put me in a new car when I had to trade my old Hyundai in because of a problem with the panoramic sunroof. I didn't think I would be able to get a newer car much less a brand new one but they made it happen. The sales people and financial people are awesome.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/14/2019 06:01 AM

Thank you for the great five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Verified Customer
Chesterfield, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent service .
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 05/06/2019 05:03 AM

Thanks for the great five star survey! We hope to see you soon for your next scheduled appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
JF
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John F.
Saint Peters, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
x
x
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 04/29/2019 06:11 AM

Thanks for the 5 star review! We appreciate your business.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
VD
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Valerie D.
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
val d.
Always polite and willing to answer questions
Car returned on time
Always add that extra by cleaning windows or washing car
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 04/25/2019 09:33 AM

Thanks for the great review about your recent service experince with our Express Service team. We look forward to your next visit!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
RM
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Richard M.
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service!
I have been going to St. Charles Hyundai for about 8 years. It's always remained my go to service center for a reason. Great service!
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 04/25/2019 09:35 AM

Its a pleasure to be your "go to" service center. Thanks for the great review!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great for Sales, Not Great for Service
Overall my sales process was great.
Service has been frustrating. Advisors do not greet you at your vehicle, they allow other customers to jump before you in the service drive because of it... every person I have talked to seems pretty clueless when you ask a question and you get a lot of "um's" and "uh's" for something as simple as asking what recall work was done to your car. I will not be returning. No one I know will be returning because I have definitely voiced my annoyances with this dealership.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 04/25/2019 09:31 AM

Thank you for the feedback regarding your recent service visit. Your perspective is important information in creating the best customer experience. We appreciate your business.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
RP
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Ralph P.
O'Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always someone there when I arrive.
You pull up, get out, then it seems done in no time. They have tv, water, coffee and magazines, etc. while waiting.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 04/15/2019 02:20 PM

Thank you for the great survey! Hope to see you soon for your next scheduled maintanance appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Missouri
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall work
Seems to have a lot of recalls though I live my car
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 04/24/2019 01:34 PM

Thank you for the feedback. Recalls and Campaigns are put in place to keep your vehicle safe and in top running condition. Even if there are several services to perform, its always best to have them completed. We will always check and make you are aware of any of these services that apply to your vehicle. Thanks for coming to St Charles Hyundai for your vehicles service needs. We look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
SB
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Steve B.
St. Peters, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Had my appointment set up and they took care of everything I needed, advisor was courteous and explained it all
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 04/13/2019 08:09 AM

Thank you for the great five star survey! See you soon for your next scheduled appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FA
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Frank A.
O'Fallon, MO
2003 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, and completed work in timely manner
Completed work in timely manner
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 04/12/2019 08:24 AM

Thanks for the great survey! We appreciate you bringing in your vehicle into St. Charles Hyundai for us to service your vehicle!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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