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SureCritic / Hyundai Dealer / St. Charles Hyundai / TYLER RODRIGUEZ
TR

TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(401 reviews)
78

Reviews of TYLER RODRIGUEZ

SB
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Scott B.
Saint Charles, MO
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
This trip was fine, still waiting to hear back from service manager on concern with 2017 Santa Fe service from August.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/04/2019 04:57 AM

Thank you for the survey. We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. Let us know how we can earn that fifth star. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
SJ
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Shirley J.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient
Good service and convenient
Able to get an oil change quickly on New Year’s Eve day.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/04/2019 04:56 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai. We hope to see you soon for your next scheduled maintenance.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
AL
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Andrea L.
Saint Charles, MO
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance Service
My comments are not a reflection on the performance of the service team. The customer service was exceptional.
What I have an issue is with the Finance department. I had prepaid the car maintenance when I purchased the vehicle. It turns out the last 2 coupons were expired on Saturday. I asked to speak to Finance and they indicated that I had to bring my car in every 6 months instead of when the mileage is up to the service mileage. It usually takes me 9 months to get to my next service time and not 6 months. He was very dismissive when I brought this to his attention and I am very disappointed in Hyundai. This is my second Hyundai and I don't like the way the pre pay booklet was presented. I am now out the cost of 2 oil changes. So while the actual service staff were exceptional, I don't think I will be bringing my car to be serviced at the dealer in the future and will reconsider using this dealer again in the future.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/02/2019 02:01 PM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai. We apologize for any inconveniences and hope to earn your business back and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DC
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Diane C.
Foristell, MO
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Beware of the extra services
My wife brought her Tucson in for a recall and ended up spending 200+ for services she was told that had to be done (fuel injection cleaning, changing of filter (air and cabin). I checked the cabin filter within a month of this visit and it was in perfect condition. She was under the impression this stuff was required. I have bought several vehicles from here and have been satisfied but after this visit I will definitely consider better alternatives and not let the wife take the car by her self for services not recommended by the manufacturer.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/04/2019 04:56 AM

Thank you for the survey. We appreciate your business here at St. Charles Hyundai. We apologize for any inconveniences and hope to earn your business back and we hope to see you soon for your next scheduled maintenance.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
RJ
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Randy J.
Florissant, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
I always get great service! No long waits! Pricing is very competitive.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/02/2019 02:02 PM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
O Fallon, MO
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Meh
The job was completed even if it wasn’t quite right
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/31/2018 06:56 AM

Thank you for the survey we apprecate your business at St. Charles Hyundai with us. We hope to make your next experience a better one. Hope to see you soon on your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
MT
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Mark T.
Saint Peters, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service at a fair price
Professional knowledgeable service staff who are trained for Hyundai vehicles at a very competitive price so for me it is a no brainer to use someone who works on my brand of car every day .
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/31/2018 04:57 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
MS
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Miranda S.
Saint Peters, MO
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great employees
Staff is extremely helpful and friendly!
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/28/2018 05:48 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
MA
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Marty A.
O'Fallon, MO
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
st, charles hyundai, is a great place to get your vehicle serviced, and they treat you with the greatest respect , and dignity, st, charles hyundai is # 1.
I am always satisfied with the service and friendliness that I receive from every one from st. Charles Hyundai, when I get my 2013 Hyundai accent serviced every 3,000 miles, I trust everyone at st. Charles Hyundai, and I know that when my vehicle is serviced , it done right the 1 st time, " keep up the great work st, charles Hyundai, and HAPPY NEW YEAR 2019 .
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/28/2018 05:48 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
VD
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Valerie D.
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service is great, the service writer I spoke with was very polite, Kelly who scheduled my service was awesome and very accomadating.
Dealership was clean, almost everyone acknowledged me, as I waited for my car, except the salesmen. Not a one greeted me as I looked at the new cars on the show floor. But I am so pleased with the service I received.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/26/2018 12:12 PM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
AM
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Alton M.
St. Louis, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
Fast lane got what I needed done quickly
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/26/2018 12:12 PM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
SW
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Steven W.
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly people
I am satisfied with almost everything, except an issue brought to my attention about my front tires. The service man said they are in need or replacement already. These tire havve less than 18,000 miles on them. I felt like this should be covered under some kind of warranty, but was told not so. These tires must of been of inferiorr quality from the factory or they are just cheap tires. On my other vehicles i always use Plaza Tire, I had an the same issue with some tires I bought there and they replaced them for me, they could not believe they went bad so fast. We put very little miles on our auto's and take very good care of them. I might have to rely on Plaza. Thank you. Steven Williams. (e-mail:williamssteve3249@sbcglobal.net)
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/26/2018 12:12 PM

Thank you for the survey. We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
RD
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Raymond D.
Saint Peters, MO
2004 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
I have oil changed every 3000+ miles. No one else has ever changed the oil. I do get brakes, front alignments, tires & some other maintenance elsewhere for pricing. I am passed my warranty miles for problems.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/26/2018 04:55 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
RA
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Rita A.
Saint Peters, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular oil change interval
no appointment, in-out in less that an hour. Great service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/19/2018 07:50 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
CM
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Clifford M.
St. Louis, MO
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worth the Drive
I drive from Oakville in So. Co. to go to St. Charles Hyundai because they are so much better than any dealerships near my home.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/19/2018 07:50 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
JG
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Judith G.
O Fallon, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff and atmosphere
The entire experience both times that I have been there have been great! The customer service is amazing!!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/19/2018 07:50 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KT
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Kelly T.
Winfield, MO
2015 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rotation of tires not done correctly the first time
I was not happy, until i received my car the next day. After i spoke to Ben that day. It should not take 2 times to get your car repared on the same night. Because it took until the next day to get the car back done correctly. Again after i spoke to Ben i felt better about mg car.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/19/2018 07:50 AM

Thank you for the survey and we do apologize for the inconvenience of your vehicle not finished the first time. We appreciate your service with us here at St. Charles Hyundai and want to make your next scheduled maintenance a better experience. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DT
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David T.
Saint Peters, MO
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Dealer ever!
St. Charles Automotive truly cares about the person,, not the car in the person, but the person in the car. They take time to make sure what you want/need is best fit to the vehicle options. Sadly, my Azera has a design flaws in the transmission and Hyundai (not the dealer) has not honored a replacement.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/17/2018 09:02 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
JM
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Judith M.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance Reminders
I appreciate the multi-point inspection that is done each time my vehicle is serviced. Also the reminders that you provide are helpful about scheduled maintenance that needs to be addressed.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/17/2018 09:02 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Winfield, MO
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and kind
They seemed to be honest. The are very informative. The waiting room is clean and you can watch tv if you’d like or sit at tables. Always have nene please with the service I receive.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/17/2018 05:58 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
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