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SureCritic / Hyundai Dealer / St. Charles Hyundai / TYLER RODRIGUEZ
TR

TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(401 reviews)
78

Reviews of TYLER RODRIGUEZ

Verified Customer
Saint Louis, MO
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service but abt a 35-40 mile drive from home.
Good work was done. Gave me several discounts, free rental of a car for the day. I appreciate that!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/22/2019 11:55 AM

Thank you for the survey! We are glad that the free rental was able to help accommodate your needs in order for us to service your vehicle!

Employees worked with
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TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
Verified Customer
Saint Charles, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
great service and friendly
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/22/2019 11:55 AM

Thank you for the five star survey! We appreciate your business with us at St. Charles Hyundai and hope to see you soon for your next scheduled appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Saint Charles, MO
2018 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Only here because they have extended service hours.
Everytime I am in for scheduled service I experience a problem.
The catch 22 is I keep coming back as they have the only extended hours and I cannot walk away from the coupons they issue.
The entire staff have no pride or engagement in that dealership example the service writer brings around my car and I had to ask for a towl to wipe soap off my windshield...really???
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/23/2019 05:23 AM

Thank you for the review on your recent service with us at St. Charles Hyundai. We apologize for the inconvenience we will be sure to better our standards.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
O Fallon, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
The service department is extremely friendly and helpful
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/22/2019 11:56 AM

Thanks for the five star survey! We hope to make every experience a friendly and helpful one!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
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Jeffery M.
Saint Peters, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt Service without being pushy
I've taken my Sonata to St. Charles Hyundai since I purchased it 6 years ago. They've consistently given me prompt service and have not tried to push unnecessary repairs on me. They have helped me to maintain my car very well.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/19/2019 09:36 AM

Thanks for the five star survey! We appreciate you coming in and getting your service done with us. Hope to see you soon for your next scheduled maintenance.

Employees worked with
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TYLER RODRIGUEZ
Service Advisor
JB
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Jennifer B.
O Fallon, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service
All the employees at Hyundai are always very professional and attentive. Very informative about anything that needs done or was done to my car.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/19/2019 09:36 AM

Thanks for the five star survey! We appreciate you continuing to chose St. Charles Hyundai to service your vehicle.

Employees worked with
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TYLER RODRIGUEZ
Service Advisor
KM
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Kathleen M.
Saint Peters, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Always able to get an appointment in a brief amount of time. Everyone is very professional and friendly.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/19/2019 09:36 AM

Thank you for the five star survey! We appreciate you bringing in your vehicle to get serviced here at St. Charles Hyundai!

Employees worked with
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TYLER RODRIGUEZ
Service Advisor
AL
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Alina L.
Saint Louis, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and courteous
The staff is very professional, knowledgeable and eager to help.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/14/2019 01:03 PM

Thank you for the five star survey! We appreciate your business at St. Charles Hyundai with us and look forward to seeing you again at your next scheduled maintenance.

Employees worked with
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TYLER RODRIGUEZ
Service Advisor
BB
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Billie B.
Dardenne Prairie, MO
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service was great. Appearance Protection Warranty...not so much.
All went well with the service. Everyone was cordial and professional. However, I had a stain on the leather seats and I expected more from the service center than just "advised the porters to tray and clean off stain." Whatever they did or didn't do to the stain was ineffective. Now, even though I have a warranty I am involved in a long distance communication with Permaplate to try and get the issue resolved. This is not what I expected when I paid for the Appearance Protection Warranty.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/14/2019 01:49 PM

Apologize for your experience with the Appearance Protection Warranty and will forward this information to management. Please contact us if you need any help getting the issue resolved. 

Employees worked with
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TYLER RODRIGUEZ
Service Advisor
BB
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Barry B.
O Fallon, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service once again!
Quick, easy friendly service department.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/14/2019 01:03 PM

Thank you for the five stary survey we hope to continue to earn those stars for you when servicing your vehicle! See you soon!

Employees worked with
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TYLER RODRIGUEZ
Service Advisor
SL
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Sang L.
Saint Charles, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean , Fast , Honest & Organized
Clean , Fast , Honest & Organized
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/14/2019 01:03 PM

Thank you for the five star survey! We appreciate you bringing in your vehicle here to St. Charles Hyundai!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Saint Peters, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is very helpful and considerate.
I had a scheduled appointment and they were on time in taking my car in for service.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/11/2019 05:36 AM

Thank you for the five star survey! We appreciate you bringing in your vehicle and having it serviced with us we hope to see you soon for your next scheduled appointment!

Employees worked with
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TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
NA
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Nikki A.
O Fallon, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Dealership
Went into St. Charles Hyundai to get an oil change and have a recall on my car taken care of. Every employee I came into contact with was very nice and professional. They even remembered the car wash! They also weren’t pushy on trying to sell me extra services—which was greatly appreciated. I will absolutely be back for my next oil change and for any other services I might need in the future.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/07/2019 06:19 AM

Thanks for the five star survey! We are looking forward to seeing you again for your next scheduled maintenance appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Saint Charles, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great customer service!!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/02/2019 09:58 AM

Thank you for the great survey! We appreciate you coming to St. Charles Hyundai to service your vehicle!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KG
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Kimberly G.
Lake Saint Louis, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I brought my car in for an oil change and received excellent service from Tyler. He brought to my attention what service was recommended and was very profession.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/28/2019 06:02 AM

Thank you for the five star survey! We appreciate you bringing in your vehicle to St. Charles Hyundai and hope to keep earning those five stars for you! Thanks!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
MP
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Michael P.
Saint Peters, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
I appreciate that you have a special rate for an oil change on Mondays, Wednesdays and Fridays after 6:00pm.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/22/2019 04:57 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai. We are glad that the happy hour time works for you and for the service of your vehicle. We hope to see you soon for your next scheduled maintenance!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Saint Peters, MO
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Terrible service
Terrible service. Extreme lack of communication and customer service. Unable to get an employee to call me back and update me on the status of car. Brought in a working car for recall (non safety) and was notified my car was no longer starting up. Took 72 hours to get car back from what was a 30 minute appt. just terrible. Wouldn’t recommend anyone to use this service department.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 02/22/2019 07:23 AM

We truly apologize that the manufacturer required update failed to install properly which temporarily disabled your car. Our staff was not able to resolve the issue without help from the manufacturer which was not available on Saturday afternoon. Fortunately we were able to provide a complimentary rental vehicle for you so our technicians could correct the software error and get your car back on the road the following Monday. Again we apologize for any inconvenience you experienced. We appreciate your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
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Joseph M.
Saint Peters, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
St. Charles Hyundai has always been the place to take my Santa Fe for every day service. Even if I don’t have an appointment, they are very curtious and fast.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/20/2019 02:06 PM

Thank you for the five star survey and your continued business with us. We appreciate you bringing in your Santa Fe for service and will continue to strive to keep earning those five stars. Thanks again for the survey and see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
ML
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Mary L.
Saint Charles, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service.
Very accommodating when booking service. Friendly and fast service.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/18/2019 03:09 PM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai. We hope to see you soon for your next scheduled maintenance

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TF
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Timothy F.
Saint Peters, MO
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
This service visit was for a simple oil change. As always the staff was prompt, courteous and friendly. Been driving Hyundai for over 11 years. Always get my cars serviced here. Never an issue.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/18/2019 06:40 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai. We hope to see you soon for your next scheduled maintenance.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
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