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SureCritic / Hyundai Dealer / St. Charles Hyundai / TYLER RODRIGUEZ
TR

TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(401 reviews)
78

Reviews of TYLER RODRIGUEZ

DP
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Diane P.
Florissant, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another Great Experience
My regularly scheduled vehicle maintenance was top notch. Time in and out was within 1 hour.
Maintenance staff are always professional and courteous.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
Verified Customer
Florissant, MO
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Reps
Calling dealership and choosing service rep option leaves one with calls not answered and no response to messages.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/23/2021 10:04 AM

Hello,

My name is Josh and I am the new service manager here at St. Charles Hyundai.  I would really like an opportunity to talk with you over the phone and find out more information on your last visit.  Customer experience is my #1 goal and I would like the opportunity to learn from our mistakes and make your future visits with us a better experience.  My information is below if you could take the time to give me a call I would appreciate it.  I would also send you a $25 gift card for your time.

thanks,
Josh Higginbotham
Service Manager 
direct line (636)244-5147
email : josh.higginbotham@stcharlesauto.com

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
BS
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Barbara S.
Dardenne Prairie, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficiency...
Friendly, informative customer service.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
Verified Customer
Wentzville, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
'17 Santa Fe maintainance
Great friendly service!
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
KH
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Kimberley H.
Florissant, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
perfectly acceptable wait time for recall and oil change
perfectly acceptable wait time for recall repair and oil change
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
GS
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Glenn S.
Saint Peters, MO
2008 Hyundai Entourage
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car repair
No comment
Not Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
SB
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Scott B.
Saint Charles, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
In and out on good time, service advisor was professional.
Getting a little too pricey tho.
$50 for an oil change a little over the top.
Would recommend with warming about price.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
DH
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Dustin H.
O Fallon, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
There’s no place like St Charles Hyundai!!!
After buying my first Hyundai had to get some warranty work done. They got me in and out so fast I just sat back and watch some short clips in their very comfortable waiting area. Will be a faithful returning customer from here on out. Thanks Hyundai for bringing back faith in the dealership world!
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
JB
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Jodi B.
Saint Peters, MO
2016 Hyundai Sonata Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
St Charles Hyundai staff and manager are crooks! Deceitful and Arrogant! Do not care for vehicle owners even under warranty. Corrupt: best advice stay away!
Hyundai Corporate ITSELF not the dealership made follow up service appointment for warranty repairs to my 2016 Hyundai Hybrid SE bc Engine light returned on right after returned to me and then again engine light came on with now vehicle jerking, stalling! Of note, history is this vehicle has had engine replaced by Hyundai bc engine caught on fire and hybrid battery went dead!
St Charles dealership HOWEVER refused to even allow me to drop of vehicle in service dept unless I agreed to pay 149.00 diagnostic fee and vehicle rental fee! They tried to sell me a new Kia or Hyundai vehicle though? Unreal level of unprofessionalism!
I’m contacting Hyundai Corporate and will let them know the utter disregard this dealership had for Hyundai AND it’s vehicle owners!!
Not Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
MB
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Mark B.
Saint Peters, MO
2018 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020
verified customerVerified Customer
Category: Service
2018 Kona
We received good service!!
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
MB
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Mark B.
Saint Peters, MO
2018 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020
verified customerVerified Customer
Category: Service
2018 Kona
We received good service!!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/09/2020
Service Type: Repair
Category: Service
Bought car there
Over all not bad
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/14/2020 09:20 AM

Thank you for the great conversation over the phone! We hope to see you soon for your next service appointment with us here at St. Charles Hyundai!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
Daniel B.
O Fallon, MO
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2020
Service Type: Maintenance
Category: Service
Consistent service
Consistent service. I appreciate the professional attitude and consistent service I receive at the service department!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/02/2020 02:55 PM

Thank you for the great conversation over the phone! We appreciate your business with us here at St. Charles Hyundai!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
TJ
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Tina J.
Wentzville, MO
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Took care of my car with no hassels.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/19/2020 09:02 AM

Thanks for the great survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
JY
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Joann Y.
Wentzville, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Works to get it done, quickly!
I ruined a tire and the service department made sure they got me the same tire I had and had it sent to them and my vehicle was fixed for me before the embed of the day.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/12/2020 06:57 AM

Thank you for the survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FP
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Fred P.
O Fallon, MO
2011 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Job Well Done
Good effort on part of (Tyler)-service personnel
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/03/2020 02:14 PM

Thank you for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repairs and oil change
Excellent service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/03/2020 02:27 PM

Thank you for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
PC
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Paul C.
Foristell, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above and beyond
Didn't have an appointment but they worked me in and took care of my service needs quickly. Highly recommend!
Recommended
CLINT J. from St. Charles Hyundai responded on 11/03/2020 02:31 PM

Thank you for the great 5 star review! We look forward to seeing you in the future.

Clint Johnson
636-278-9233

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
LS
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Lori S.
O Fallon, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
As always, the service team was great! Check in was easy. I LOVE the scheduling on line option. Thanks again for the great work.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/21/2020 11:22 AM

Thank you for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
RH
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Raymond H.
O'Fallon, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honesty.
The service advisors are always friendly and helpful. The service is usually very good and quick. The car is returned clean .
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/20/2020 07:01 AM

Thanks for the great five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
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James H.
Winfield, MO
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
professionalism of service personnel
no
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/05/2020 08:12 AM

Thanks for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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