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SureCritic / Hyundai Dealer / St. Charles Hyundai / TYLER RODRIGUEZ
TR

TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(401 reviews)
78

Reviews of TYLER RODRIGUEZ

Verified Customer
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Very friendly and quick. Was able to get me in last min for something I needed fixed for that night.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/01/2020 08:17 AM

Thanks for the great survey! We hope to see you soon for your next service appointment!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
O Fallon, MO
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
verified customerVerified Customer
Category: Service
Wonderful people
I had an issue with my last car appointment but everything was taken care of fast and wonderfully. I got some great answers of why my oil change was upped in price and other explanations of what happened. Thankful that Hyundai is on top of their customer service even if something goes wrong.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
O Fallon, MO
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
verified customerVerified Customer
Category: Service
Wonderful people
I had an issue with my last car appointment but everything was taken care of fast and wonderfully. I got some great answers of why my oil change was upped in price and other explanations of what happened. Thankful that Hyundai is on top of their customer service even if something goes wrong.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/30/2020
Service Type: Maintenance
Category: Service
Quality people, meh service
I went in for my oil change and tire rotation and long story short, upon getting home and comparing my old and new receipts, I noticed that they did not rotate my tires and they had up charged me for my oil change and gave me a synthetic rather than the regular that was needed without my consent.
Not Recommended
CLINT J. from St. Charles Hyundai responded on 09/30/2020 03:43 PM

Thank you for the great conversation and feedback, we are always striving to improve our service experience. We look forward to seeing you tomorrow. 

Sincerely,

Clint Johnson
636-278-9233 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KN
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Kanada N.
Kirksville, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Kanada
Everyone is easy to work with, I called to make an appointment for an oil change on Monday and they got me in on Wednesday. They picked up my car and brought it back to me. Also had a chip in my windshield and they found the cheapest replacement for me. Very appreciative of their service.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/30/2020 05:38 AM

Thank you for the great five star survey! We hope to see you soon for your next service appointment!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
Verified Customer
Wentzville, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional
Always pleased with service and personnel A+
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/25/2020 11:29 AM

Thanks for the great five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
LT
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Linda T.
Florissant, MO
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fingerprints
I had every time I get my car back it has fingerprints on the hood on the door I have told the advisor and they have cleaned and say it won’t happen again put it does ?
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/25/2020 12:12 PM

Thank you for the completion of the survey and have gone to measures to involve the cleanliness of the vehicles when returned to all workers. My contact information is below and I would be more than happy to wash and vacuum the vehicle. Thank you very much. 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
Verified Customer
Saint Peters, MO
2009 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
verified customerVerified Customer
Category: Service
Thanks for the repair job.
Thanks for thoroughly investigating all the issues we were having with our car and for fixing what you could.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
Verified Customer
Saint Peters, MO
2009 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
verified customerVerified Customer
Category: Service
Thanks for the repair job.
Thanks for thoroughly investigating all the issues we were having with our car and for fixing what you could.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/16/2020
Service Type: Maintenance
Category: Service
Poor Service
They can't fix Hyundai cars because they don't know about the cars they sell. They don't believe their customers when they say there's a problem.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/18/2020 06:59 AM

We do apologize about the inconvenience. Our service manager will be in contact to go over our most recent service with us to resolve our issue at hand. Feel free to contact me at any of the contacts listed below I would be more than happy to go over our service. Thank you. 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
SC
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Sheri C.
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Once I received an actual appointment during open hours everything went great.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/16/2020 05:22 AM

Thank you for the five star survey in regards to our service! We do apologize about the third party scheduling service and appreciate your patience. Thanks again for the survey and we hope to see you soon for your next service appointment!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
GB
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Gilbert B.
Saint Charles, MO
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the knowledge and provide great information about what needs t be done
overall great
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/14/2020 06:31 AM

Thanks as always for the great survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
TL
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Travis L.
Lake Saint Louis, MO
2010 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Everyone at the dealership was very friendly and helpful. I was able to get in and out and didn’t feel pressured that I had to buy something. Will definitely be returning with all my future automotive needs.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/14/2020 06:22 AM

Thank you for the great five star survey! We hope to see you soon!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
Verified Customer
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Adequate
Services requested were performed. Cost of oil change was high. I wouldn’t have it done here without a discount coupon
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/01/2020 02:37 PM

Thank you for the completion of the survey.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
AN
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Andrew N.
Defiance, MO
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
This is a first for any issues in over ten years.
There are several items I didn't get. On the work invoice it says tire rotation was not performed. also, it says a Multi Point Inspection was done but I never got the report card or the sevice rep did not go over it at checkout. In over ten years of having my cars serviced by you this is the first time there was any issues.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/01/2020 02:38 PM

Thank you for the completion of the survey and we intend to make your next service with us a five star service. Thank you.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
Verified Customer
Saint Peters, MO
2010 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too much upsell
Too long for repairs
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/01/2020 02:38 PM

Thank you for the completion of the survey and hope to make your future services with us a five star service. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
RD
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Roberta D.
Lake Saint Louis, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Accommodating people
The sales people, and the maintenance people are wonderful.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/01/2020 02:38 PM

Thank you for the five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TM
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Timothy M.
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
We purchased two new vehicles from this dealership on the same day, the cars have been good. This morning my wife gets in her car to go to work and it clicks for a few minutes but finally starts. She calls the dealership and they say they have no appointments until next Wednesday. That kind of sucks but is understandable. This afternoon she gets off of work and this time it takes about 10 minutes to get it to start. She calls back and they say there is nothing they can do for her. I finally get someone on the phone and they say that they can help her only if she hurries in, but they can only check for simple things like the battery, which is okay I guess. She gets there and they tell her there is nothing they can do for her and that she will have to leave the car. She explains she has no car to get to work and they say sorry there is nothing they can do. I can't believe this service from a dealership that we purchased cars from. Do you think we would ever purchase another car from this dealership again? There are plenty of others around. Once we get our car back we will never be back.
Not Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
Verified Customer
O Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Not very efficient
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/26/2020 05:08 AM

Thank you for the survey. We have been trying to get in contact to go over out most recent service together. Feel free to contact me at 636-441-4481 or my email tyler.rodriguez@stcharlesauto.com. Thank you very much.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
LA
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Linda A.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
So professional So clean.
Fantastic
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/17/2020 03:20 PM

Thank you for the amazing five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
DN
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Damon N.
Florissant, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service!
Great customer service!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/17/2020 05:52 AM

Thank you for the five star survey and appreciate the review on the survey to better our service department. Thank you!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
MW
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Marlene W.
Chesterfield, MO
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not sure I understand what the title review is. If the title is St. Charles Hyundai then I think it is great because it shows the locations and company name.
Because the work is outstanding and the employees are wonderful to work with.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/07/2020 07:10 AM

Thank you for the great five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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