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SureCritic / Hyundai Dealer / St. Charles Hyundai / TYLER RODRIGUEZ
TR

TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(401 reviews)
78

Reviews of TYLER RODRIGUEZ

JN
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James N.
Saint Charles, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Service Center I have needed.
Im 48 and purchased 5 new cars over my lifetime. This last one has had multiple minor annoyances that were driving me crazy. Each time the crew has taken me seriously and acknowledged my issue and resolved it. My car seems exactly as the manufacturer had intended it to be. Had my other brands of autos treated me this way I might have been back to them.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/17/2020 12:00 PM

Thank you for the great survey! We appreciate your business here at St. Charles Hyundai!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JM
JOHN MEYER
DD
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Dana D.
O Fallon, MO
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent Service
I was very satisfied with the service team at St. Charles Hyundai. The problems I had with my vehicle were addressed and rectified to my complete satisfaction. I will be returning to St. Charles Hyundai for all of my car servicing. Very reputable dealership!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/12/2020 04:56 AM

Thank you for the great survey! We hope to see you soon!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Saint Peters, MO
2019 Hyundai Santa Fe Xl
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are always nice and courteoys
Just wish you were less expensive.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/12/2020 04:55 AM

Thank you for the survey.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
GL
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Gail L.
Florissant, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They never disappoint!!
Took my car in for an oil change on Monday. They told us it would probably be 1-2 hours. We were fine with that because we were looking at new cars. It was maybe 30 minutes and they came out and said our car was ready!! They are the best!!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/24/2020 09:39 AM

Thank you for the great five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
NA
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Ntunzwenimana A.
St. Louis, MO
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Light engineer flashing
I was awesome with rental car too and faster
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/21/2020 05:08 AM

Thanks for the five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
Verified Customer
St. Louis, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service team
They always do a great job
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/20/2020 05:32 AM

Thank you for the great survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Saint Peters, MO
2010 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
verified customerVerified Customer
Category: Service
Great customer care
I recently had an unsatisfactory experience. I received a call from one of the employees, Tyler, about my review. I was actually shocked that a company as big and Hyundai would take the time out to rectify an issues which as much business as it gets. Tyler and the Hyundai team went above and beyond. Tyler explained about creating a list so that people would not get skipped along with free oil change and filters. I am grateful that they reached out to me and that a big company still cares about the customers.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
AK
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Andrew K.
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly service
Great experience as usual, I was in and out in no time on a busy Saturday morning! The staff is always friendly, attentive, and ready to answer any questions.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/16/2020 05:17 AM

Thanks for the survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
SR
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Sabrina R.
Saint Charles, MO
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick, Friendly, Comfortable
The waiting section is comfy, they always have HGTV on which is entertaining and passes the time quickly. Tyler is always the person who greets me by name. The entire staff is nice and i've never had to wait more than an hour.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/16/2020 05:17 AM

Thanks for the great five star survey! We hope to see you soon!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Saint Peters, MO
2010 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
verified customerVerified Customer
Category: Service
Great customer care
I recently had an unsatisfactory experience. I received a call from one of the employees, Tyler, about my review. I was actually shocked that a company as big and Hyundai would take the time out to rectify an issues which as much business as it gets. Tyler and the Hyundai team went above and beyond. Tyler explained about creating a list so that people would not get skipped along with free oil change and filters. I am grateful that they reached out to me and that a big company still cares about the customers.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/12/2020
Service Type: Maintenance
Category: Service
Lack of communication and I got skipped.
Scheduled an oil change, It took over an hour and a half and People that were their for oil change after me were finished and check out before me. Not sure why I got passed up. I did hear one of the cars was newer not sure if that is why but I find that unacceptable especially considering I arrived 10 mins before my appointment time.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/13/2020 12:50 PM

Thank you for having that great conversation with me over the phone, we will be in touch shortly.

DAVID B. from St. Charles Hyundai responded on 01/13/2020 02:29 PM

appreciate the conversation we will be in touch

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
DP
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Diane P.
Florissant, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service department
Had to get my vehicles towed in as it wouldn't start. AAA got it right before closing. Service department called me within 2 hours of opening the next morning to inform me it was my battery. What a relief! My car was ready within the next 2 hours! The Team at St. Charles Automotive Hyundai are the best!
Recommended
Brad D. from St. Charles Hyundai responded on 01/06/2020 01:41 PM

Thank you for the great five star survey. glad we could help get you back on the road as fast as possible. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
MG
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Matthew G.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Good Experience
The dealership Staff is friendly and the building is clean. The “waiting” experience was as good as it could have been.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/26/2019 05:47 AM

Thank you for the great comments and for the five star survey! We hope to see you soon for your next service appointment.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
KG
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Kimberly G.
Lake Saint Louis, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I went in for an oil change, new wipers and tire rotation. Tyler was very helpful and professional. Very happy with service.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/23/2019 02:05 PM

Thanks for the five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DR
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David R.
Saint Charles, MO
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/18/2019 11:05 AM

Thank you for the great five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
RH
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Ronald H.
Elsberry, MO
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, and very quick.
Very and efficient. They listen and respond to questions with knowledge.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/16/2019 08:58 AM

Thank you for the excellent survey, we appreciate your business here at St. Charles Hyundai Service!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
MH
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Mikey H.
Chesterfield, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above and beyond
Fantastic service excellent customer service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/16/2019 08:58 AM

Thanks for the great survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TF
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Tara F.
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Automatic starter
Great job putting the automatic starter on and doing the oil change. The price was very reasonable.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/16/2019 08:58 AM

Thanks for the great survey! Hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FG
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Frank G.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Maintenance service was done quickly and price was very good
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/07/2019 07:34 AM

Thanks for the great five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
MM
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Mark M.
Saint Louis, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Five star service!
Always a pleasure to have my car serviced here!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/15/2019 09:54 AM

Thanks for the survey and it's our pleasure to service your vehicle, thank you!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
O Fallon, MO
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
anonymous.
The people that have the knowledge and do the necessary things to make the visits a good service experience
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/15/2019 09:54 AM

Thank for the great survey much appreciated! Hope to see you soon!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
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