WB

WILL BISHOP

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

FM
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Faye M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service and accommodations
I would recommend your business.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:43 PM

We appreciate your trust Faye, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair
All repairs were done and everything that was found was explained thoroughly.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:43 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Largo, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I always receive excellent service. Will Bishop does an excellent job providing customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/11/2020 03:18 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

IS
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Inez S.
Greenbelt, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Very professional
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/09/2020 03:27 PM

 We appreciate your kind guests’ feedback about our business and employees Inez. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RS
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Rasheedah S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Never Disappointed
Will and the team was great like always.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/09/2020 03:19 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DC
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Donna C.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service & Service Representatives
The quality of the service and, especially, quality and effectiveness of the the ways the representative (Will Robinson) addressed my questions and needs.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/05/2020 03:42 PM

Thank you for your wonderful 5 star rating Donna, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SB
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Steven B.
Suitland, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Dissatisfied
Same code keeps happening to my vehicle and the recommendations from Hyundai’s own technician is not being done. I don’t understand that.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/05/2020 03:41 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JG
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Juanita G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
KIND!!!
The people where very friendly and perfect well manner. I really appreciate there service, because they work with you. I was praying that the service wasn't to expense it worked out great something that I could afford. I like going Hyundai to get my car service because they like family, they work with you, they come by you to tell you any problems with your vehicle, matter of fact they sit down right where you are and talk to you, that's cool. Thank You Mrs. J Griffin
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2020 03:01 PM

We appreciate your trust Juanita, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SC
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Sharon C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
So very polite
I like Pohanka because they tell you what going on before they fix the problem and that's what I like most of all and they are courteous.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2020 02:54 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Sharon We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

HM
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Hazel M.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Again Im impressed!
I love coming to the Ritchie station Hyundai for service. This is where I found my car and continue to get it serviced. Will is my favorite service rep, whenever I go to him he answers all my questions before I even ask. He even finds me coupons, I wouldn't have known to look for. I appreciate this service center so much!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/24/2020 04:01 PM

 We appreciate your AMAZING feedback about our business and employees Hazel. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
The Pohanka Service them has been like family since my very first car in 2010. Sean & Will have made the car maintenance experience easy and stressfree!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/24/2020 04:00 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Will was great as usual, always friendly and he lets you know what is going on with your car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2020 03:20 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SM
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Sade M.
Rockville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service !!!
As always Will is polite, informative and efficient .
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/18/2020 03:14 PM

We appreciate your trust Sade, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Mr. Will B. is the BEST!!!
Very Good, thank you!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/18/2020 03:08 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

WB
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Wavalene B.
District Heights, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
verified customerVerified Customer
Category: Service
Appreciation
I truly appreciate the friendly people and service rendered by Pohanka. I have been a customer since 2001 and will always purchase vehicles from them. I call myself a VIP with Pohanka. The service managers do make sure you have maintenance perfection and understanding. I was puzzled about a situation with my vehicle but it was clearly explained to me. It couldn’t get any clearer by linking me to a website that explain more details of the problem.
Recommended

MB
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Marilyn B.
Forest Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Technicians and Service team are great!
Great job, Pohanka service team!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/18/2020 03:07 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Marilyn. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RS
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Rasheedah S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always leave feeling good!
Will takes amazing care of me. I do appreciate him!! Thanks to Brittany for helping me while Will was out. I will return.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/18/2020 03:07 PM

Thank you for your wonderful 5 star rating Rasheedah, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AC
gravatar
Andrea C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Excellent service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2020 03:05 PM

We appreciate your trust Andrea, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

WB
gravatar
Wavalene B.
District Heights, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
verified customerVerified Customer
Category: Service
Appreciation
I truly appreciate the friendly people and service rendered by Pohanka. I have been a customer since 2001 and will always purchase vehicles from them. I call myself a VIP with Pohanka. The service managers do make sure you have maintenance perfection and understanding. I was puzzled about a situation with my vehicle but it was clearly explained to me. It couldn’t get any clearer by linking me to a website that explain more details of the problem.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/12/2020
Service Type: Maintenance
Category: Service
Costly Repair
I don’t get why one flat tire on an all wheel vehicle requires all new tires (4).
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2020 03:01 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/17/2020 10:44 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns Ms. Barnes-Hill. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DD
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Deborah D.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied!
Always great work!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2020 12:29 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Deborah. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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