WB

WILL BISHOP

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

PC
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Petrina C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
My experience working with Will was terrific. He was very accommodating and understanding of our worries and concerns. Kudos to you Mr. Will, for setting high standards.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2020 08:02 AM

We appreciate your trust Petrina, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JM
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Jarvis M.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Hands down Will is the beat to do it.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2020 07:38 AM

 We appreciate your AMAZING feedback about our business and employees Jarvis. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KG
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Karen G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Will Bishop is a great service advisor - only person I use.
Will Bishop and Charles Bivins
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2020 06:41 AM

We appreciate your trust Karen, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LF
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Linda F.
Temple Hills, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
verified customerVerified Customer
Category: Service
Great service
Great service, will recommend to others.
Recommended
Employees worked with

LF
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Linda F.
Temple Hills, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
verified customerVerified Customer
Category: Service
Great service
Great service, will recommend to others.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2020
Service Type: Maintenance
Category: Service
Service
I will go back but will be on edge praying that my car is not damaged again by their car wash.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2020 12:10 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the inconvenience and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to re-score this survey on how you felt the dealership appropriately took care of your concerns. Thank you again Ms. Fennell!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DH
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Denise H.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car maintenance
Was great
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2020 02:25 PM

Thank you for your review Denise. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Temple Hills, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service sucks
I wouldn’t take my car there unless you want your vehicle to return with issues it didn’t have previously.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:14 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for the concern you are having with your vehicle. If it is not right, please bring it to our attention so that we can address the concern promptly for you. I will contact you to address the concern. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TJ
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Thelma J.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Recv'd
I have been a customer of Pohanka Hyundai for several years. Always pleased with their service. Cleanliness of the area is always impeccable.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:08 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Thelma. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon and for many more years to come. Thank you for your loyalty!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KP
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Karen P.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Always excellent service. I couldn't have 265,000 miles on my vehicle without it. Special shout out to Will Bishop who takes good cease of me
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2020 02:05 PM

 We appreciate your positive feedback about our business and employees Karen. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DB
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Dawn B.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Fast and courteous service!!! I’ll be back!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2020 02:04 PM

We appreciate your trust Dawn, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RF
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Rosa F.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2014 Hyundai Sonata
Thank you Will, for keeping me on point with my Hyundai Sonata, Pohanka Hyundai is the place to go for great service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2020 02:04 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Rosa. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

ML
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Melyssa Elizabeth L.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I always receive good service at pohanka. I never have to wait a long period of time.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/12/2020 12:55 PM

We appreciate your trust Melyssa, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CH
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Clarence H.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
Pleased with the reception I receive and the service to my vehicle.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/12/2020 12:53 PM

 We appreciate your positive feedback about our business and employees Clarence. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

WF
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Wilmer F.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and comfortable waiting room. Good Service!
Waiting room was very clean and comfortable. I rec'd great service (as usual)
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/12/2020 12:52 PM

 We appreciate your positive feedback about our business and employees Wilmer. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

PP
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Patricia P.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank You!
My engine locked while driving. Hyundai extended an outdated warranty and replaced my engine!! Thank you Will Bishop!! He was knowledgeable, professional and very friendly. He was patient with my questions. ?
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/12/2020 12:51 PM

Thank you for your wonderful 5 star rating Patricia, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
10
Customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/12/2020 12:50 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KS
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Kristopher S.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently Great and Friendly Service
Pleasant staff. Timely service with updates. Speedy check out, all while adhering to CDC Guidelines during Pandemic.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/06/2020 02:05 PM

Thank you for your wonderful 5 star rating Kristopher, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

VW
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Valanthea W.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to home
My service provider was excellent MR. Bishop Thank you
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/06/2020 01:59 PM

 We appreciate your positive feedback about our business and employees Valanthea. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RF
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Rose F.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service advisors
Nice service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:16 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Updates needed
There needs to be a policy change in regards to loaner cars.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:15 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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